NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
578 reports50,000 miles · Nov 15, 2019
Fuel/propulsion System
I TRIED STARTING THE CAR IT WOULD START THEN SPUTTER OUT VERY SHORTLY AFTER, AFTER HAVING THIS OCCUR 3 TIMES THE CAR WOULD NOT TURN OVER AT ALL AND HAD TO GET A TOW. I HAD IT TOWED TO THE DEALERSHIP, IT SAT FOR A DAY THE DEALERSHIP STATED THE CAR STARTED UP AND THEY WERE ABLE TO MOVE THE CAR WITHOUT AN ISSUE. THEY PRICED THE W…
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I TRIED STARTING THE CAR IT WOULD START THEN SPUTTER OUT VERY SHORTLY AFTER, AFTER HAVING THIS OCCUR 3 TIMES THE CAR WOULD NOT TURN OVER AT ALL AND HAD TO GET A TOW. I HAD IT TOWED TO THE DEALERSHIP, IT SAT FOR A DAY THE DEALERSHIP STATED THE CAR STARTED UP AND THEY WERE ABLE TO MOVE THE CAR WITHOUT AN ISSUE. THEY PRICED THE WORK AT $700+ TO BE COMPLETED. THE RECALL NUMBER 16V621000 (OR 16S31) DID NOT SHOW THOUGH IT IS THE SAME EXACT ISSUE HE DESCRIBED.
NHTSA ODI #11280259
60,000 miles · Nov 13, 2019
Forward Collision Avoidance
TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE FORWARD COLLISION AVOIDANCE FEATURE FAILED INTERMITTENTLY BOTH WITH AND WITHOUT WARNING. THE SENSOR WAS ALSO CONNECTED TO THE VEHICLE'S CRUISE CONTROL, WHICH FAILED TO OPERATE WHEN THE SENSOR FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT C…
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TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE FORWARD COLLISION AVOIDANCE FEATURE FAILED INTERMITTENTLY BOTH WITH AND WITHOUT WARNING. THE SENSOR WAS ALSO CONNECTED TO THE VEHICLE'S CRUISE CONTROL, WHICH FAILED TO OPERATE WHEN THE SENSOR FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
NHTSA ODI #11279808
70,000 miles · Oct 8, 2019
Fuel/propulsion SystemSeat BeltsSeats
FORD HAS ALREADY RECALLED THE FUEL PUMP REGULATOR MODULE ON CERTAIN VEHICLES AND MINE WAS NOT INCLUDED. FUEL PUMP REGULATOR MODULE LEFT MR AND DISABLED CHILE STRANDED ON HIGHWAY. NO HELP FROM FORD. PASSENGER DOOR SENSOR OUT, LIGHTS WON'T GO OFF INSIDE CAB UNTIL YOU REACH 10 MPH. IMPOSSIBLE TO SEE TO BACK UP AT NIGHT OR TO SEE …
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FORD HAS ALREADY RECALLED THE FUEL PUMP REGULATOR MODULE ON CERTAIN VEHICLES AND MINE WAS NOT INCLUDED. FUEL PUMP REGULATOR MODULE LEFT MR AND DISABLED CHILE STRANDED ON HIGHWAY. NO HELP FROM FORD. PASSENGER DOOR SENSOR OUT, LIGHTS WON'T GO OFF INSIDE CAB UNTIL YOU REACH 10 MPH. IMPOSSIBLE TO SEE TO BACK UP AT NIGHT OR TO SEE OUT OF VEHICLE TO DRIVE. DRIVER SEAT WONT MOVE FORWARD OR BACKWARD IMPOSSIBLE TO GET IT TO MOVE. 2ND ROW DRIVER SIDE SEATBELT BROKEN FORD WONT REPAIR.
NHTSA ODI #11267006
47,000 miles · Oct 4, 2019
Electrical System
TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT SEVERAL VARIOUS ELECTRICAL FAILURES OCCURRED WITH THE VEHICLE, INCLUDING THE POWER LOCKS BEING UNRESPONSIVE WHILE DRIVING AND UNLOCKING ON THEIR OWN EVEN WHEN PARKED. ALSO, THE INTERIOR LIGHTING ILLUMINATED ON THEIR OWN AND THE FRONT PASSENGER DOOR LIGHT REMAINED ILL…
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TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT SEVERAL VARIOUS ELECTRICAL FAILURES OCCURRED WITH THE VEHICLE, INCLUDING THE POWER LOCKS BEING UNRESPONSIVE WHILE DRIVING AND UNLOCKING ON THEIR OWN EVEN WHEN PARKED. ALSO, THE INTERIOR LIGHTING ILLUMINATED ON THEIR OWN AND THE FRONT PASSENGER DOOR LIGHT REMAINED ILLUMINATED WHILE THE VEHICLE WAS DRIVEN. AS A RESULT, THE BATTERY WOULD RUN EXCESSIVELY AND NEEDED TO BE REPLACED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 47,000.*DT*JB
NHTSA ODI #11266411
140,000 miles · Oct 2, 2019
Steering
"POWER STEERING ASSIST FAULT".TOOK A LEFT TURN ON A MAIN ROAD IN TRAFFIC AND I HEAR "DINGDINGDINGDING" AND THE STEERING WHEEL PULLED OUT OF MY HAND AND WAS FIGHTING ME TO GO STRAIGHT, VERY HEAVILY. ALMOST WENT INTO ONCOMING CARS AS I TRIED TO PULL IT BACK INTO THE TURN. ALMOST HIT A BUS STOP WITH PEOPLE WAITING, BUT I HIT THE CU…
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"POWER STEERING ASSIST FAULT".TOOK A LEFT TURN ON A MAIN ROAD IN TRAFFIC AND I HEAR "DINGDINGDINGDING" AND THE STEERING WHEEL PULLED OUT OF MY HAND AND WAS FIGHTING ME TO GO STRAIGHT, VERY HEAVILY. ALMOST WENT INTO ONCOMING CARS AS I TRIED TO PULL IT BACK INTO THE TURN. ALMOST HIT A BUS STOP WITH PEOPLE WAITING, BUT I HIT THE CURB. PINCHED A CHUNK OUT OF THE TIRE AND SCRAPED UP THE WHEEL. I LOOKED IT UP AND IS SAME OR SIMILAR TO FORD SAFETY RECALL 15S18. MY VEHICLE WAS MADE LESS THAN TWO MONTHS AFTER THE RECALL DATE LIMIT, SO FORD CLAIMS IT IS NOT COVERED. I AM JUST GLAD MY WIFE WAS NOT DRIVING IT, ESPECIALLY WITH OUR KIDS IN IT. SHE COULD NOT HAVE HANDLED IT AND COULD HAVE BEEN VERY BAD. THERE IS NO CHECK ENGINE LIGHT, NO CODES, NOTHING.JUST THE WARNING DISPLAYED. THEN YOU PRESS "OK" AND IT GOES AWAY WITH NO MORE INFORMATION.
NHTSA ODI #11265647
106,000 miles · Oct 2, 2019
Steering
POWER STEERING FAILED WHILE I WAS DRIVING ON THE HIGHWAY AT 70MPH. THANKFULLY I WAS ABLE TO SUCCESSFULLY BRING MY VEHICLE TO A STOP WHICH WAS AFTER DRIVING A MILE WITH LITTLE-TO-NO STEERING. OUR MECHANIC INFORMED US THAT THIS IS DEFINITELY A PART OF THE POWER STEERING RECALL ON THE 2013 FORD FLEX, HOWEVER WHEN I PULL MY VIN IT A…
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POWER STEERING FAILED WHILE I WAS DRIVING ON THE HIGHWAY AT 70MPH. THANKFULLY I WAS ABLE TO SUCCESSFULLY BRING MY VEHICLE TO A STOP WHICH WAS AFTER DRIVING A MILE WITH LITTLE-TO-NO STEERING. OUR MECHANIC INFORMED US THAT THIS IS DEFINITELY A PART OF THE POWER STEERING RECALL ON THE 2013 FORD FLEX, HOWEVER WHEN I PULL MY VIN IT APPEARS THERE ARE NO RECALLS. THIS IS A HUGE SAFETY CONCERN AS I DRIVE 4 CHILDREN IN THIS VEHICLE DAILY. THIS IS NOT SOMETHING THAT I AS A CONSUMER CAUSED - I PERFORM MY REGULARLY SCHEDULED MAINTENANCE AND THIS IS NOT SOMETHING THAT I SHOULD HAVE TO FOOT THE BILL FOR.
NHTSA ODI #11265569
159,500 miles · Oct 2, 2019
Steering
ELECTRONIC POWER STEERING FAILURE WHILE HIGHWAY DRIVING BETWEEN 50-55MPH. INSTRUMENT CLUSTER WARNING MESSAGE AT EXACT MOMENT OF FAILURE.
NHTSA ODI #11265545
Mileage unknown · Sep 30, 2019
Electronic Stability Control (esc)EngineFuel/propulsion System
THE ENGINE STALLS WITHOUT WARNING WHILE DRIVING, EVEN ON HIGHWAY OR INTERSECTION OR FILLING GAS AND THE VEHICLE DON'T RESTART RIGHT AWAY ' ENGINE LIGHTS MISFIRE. AND ENGINE THROTTLE BODY SENSORS/OXYGEN SENSORS BROKE. HAVE FIXED WITHOUT RESOLVE TO ISSUES (RECURRENT). ON MULTIPLE DATES AND MULTIPLE TIMES A DAY.
NHTSA ODI #11258971
56,000 miles · Sep 23, 2019
Steering
POWER STEERING ASSIST FAULT ERROR RECEIVED WHEN I SHIFTED THE VEHICLE FROM PARK TO DRIVE AND SLOWLY ATTEMPTED TO DRIVE OUT OF MY PARKING SPACE. I SEARCHED RECALLS FOR 2013 FORD FLEX AND DID FIND A RECALL NUMBER, 15S18, THAT PER FORD CUSTOMER SERVICE AND THE DEALERSHIP DOES NOT APPLY TO MY VEHICLE BUT DESCRIBE EXACTLY WHAT MY IS…
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POWER STEERING ASSIST FAULT ERROR RECEIVED WHEN I SHIFTED THE VEHICLE FROM PARK TO DRIVE AND SLOWLY ATTEMPTED TO DRIVE OUT OF MY PARKING SPACE. I SEARCHED RECALLS FOR 2013 FORD FLEX AND DID FIND A RECALL NUMBER, 15S18, THAT PER FORD CUSTOMER SERVICE AND THE DEALERSHIP DOES NOT APPLY TO MY VEHICLE BUT DESCRIBE EXACTLY WHAT MY ISSUE IS. THE REPRESENTATIVE FROM FORD CUSTOMER SERVICE STATED I SHOULD HAVE THE VEHICLE INSPECTED AND IF THIS IS THE ISSUE TO HOLD ON TO MY SERVICE RECEIPTS IN CASE THERE IS A RECALL ISSUED IN THE FUTURE. I KNOW THIS IS A VALID ISSUE THEY ARE JUST UNWILLING TO COVER IT BECAUSE MY VIN IS NOT PART OF THE RECALL.
NHTSA ODI #11257534
23,000 miles · Sep 19, 2019
Electrical SystemExterior Lighting
LEFT PASSENGER DOOR AJAR ALARM COMES ON RANDOMLY AND CAUSES THE DOME LIGHT TO STAY ON AND DRAIN THE BATTERY WHEN THE CAR IS STATIONARY. UNSAFE WHEN IT HAPPENS WHEN DRIVING AT NIGHT AS IT IS HARD TO SEE THE ROAD AND CAUSES STRESS TO THE DRIVER AND TO PASSENGERS, ESPECIALLY CHILDREN AS THE DOORS WILL NOT LOCK WHOLE MOVING. …
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LEFT PASSENGER DOOR AJAR ALARM COMES ON RANDOMLY AND CAUSES THE DOME LIGHT TO STAY ON AND DRAIN THE BATTERY WHEN THE CAR IS STATIONARY. UNSAFE WHEN IT HAPPENS WHEN DRIVING AT NIGHT AS IT IS HARD TO SEE THE ROAD AND CAUSES STRESS TO THE DRIVER AND TO PASSENGERS, ESPECIALLY CHILDREN AS THE DOORS WILL NOT LOCK WHOLE MOVING.
NHTSA ODI #11256592
Official recalls
6Feb 10, 2020
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Aug 25, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Dec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Jun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
Consequence & remedy
Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
May 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗