2013 Ford Flex

WHILE DRIVING MY 2013 FORD FLEX THE POWER STEERING DISAPPEARED AND I ALMOST LOST CONTROL OF THE VEHICLE. I PULLED OVER AND TURNED IT OFF, WHEN I STARTED IT BACK UP THE POWER STEERING RETURNED TO NORMAL. I STOPPED AT MY DESTINATION BUT WHEN I RETURNED TO LEAVE I FOUND THAT THE POWER STEERING WAS NOT RESPONDING. I DROVE IT HOME WITH GREAT DIFFICULTY. THIS REPEATED SEVERAL TIMES OVER THE NEXT TWO WEEKS, FUNCTIONING AT THE START OF THE DAY BUT FAILING AFTER THE VEHICLE WAS TURNED OFF. THE POWER STEERING FINALLY GAVE OUT ALTOGETHER. I CHECKED AND FOUND THAT THERE WAS A RECALL THAT WAS ANNOUNCED ON JUNE 02 OF 2015 FOR THIS EXACT ISSUE COVERING FORD FLEXES FROM 2010 TO 2013. I SCHEDULED AN APPOINTMENT WITH MY FORD DEALERSHIP TO GET THE ISSUE RESOLVED. I WAS TOLD THAT MY VEHICLE WAS MANUFACTURED A FEW MONTHS AFTER THE RECALL DATE, WHICH COVERED VEHICLES MANUFACTURED UP UNTIL FEB 28TH OF 2012. I CAN'T UNDERSTAND ONE, HOW DOES A RECALL COVER THE YEARS 2010 TO 2013 BUT HAS AN END DATE FOR ELIGIBILITY OF 2012?, THE RECALL WAS ANNOUNCED ON JUNE 02 OF 2015 AND MY VEHICLE SUFFERED THE EXACT SAME ISSUE OF THOSE THAT THE RECALL EXTEND TO. AS WELL AS WHAT WAS DONE TO REMEDY THE PART FAILURE AFTER THE JUNE 02, 2012 DATE THAT MY VEHICLE (SUFFERING THE SAME MALFUNCTION/FAILURE AND MANUFACTURED JUST OUTSIDE OF THE END DATE OF THE RECALL) WAS NOT INCLUDED IN THE RECALL? I HAVE FOUND THAT THE ISSUE IS WITHIN THE SEALED STEERING ASSIST ASSEMBLY ITSELF WITCH SUFFERS HEAT DAMAGE DUE TO THE PLACEMENT OF OTHER COMPONENTS. HEAT SHIELDING WITHIN THE UNIT HAS BEEN REPORTED TO BREAK DOWN, RESULTING IN THE INTERIOR COMPONENTS TO FAIL DUE TO EXCESSIVE HEAT EXPOSURE. *JS *JS

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT AT START UP, THE POWER STEERING ASSIST FUNCTION BECAME INOPERABLE AND EXTRA EFFORT WAS NEEDED TO STEER THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DRIVER POWERED OFF THE ENGINE WHILE IN TRAFFIC. ONCE RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS LATER TAKEN TO BANNER FORD (1943 N CAUSEWAY BLVD, MANDEVILLE, LA 70471, (985) 234-5678) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC ASSIST STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

WHILE DRIVING I LOST ALL POWER STEERING AND ALMOST LOST CONTROL, THANKFULLY IT DIDN'T HAPPEN WHILE MY WIFE WAS DRIVING WITH THE KIDS. I WAS ABLE TO PULL OFF THE ROAD AND SHUT THE VEHICLE OFF. I RESTARTED AND THE POWER STEERING WAS RESTORED. THIS OCCURED SEVERAL TIMES OVER THE NEXT FEW DAYS UNTIL THE POWER STEERING JUST STOPPED WORKING ALL TOGETHER. I CHECKED FOR RECALLS AND FOUND THAT THERE WAS A RECALL THAT INCLUDED MY MAKE, MODEL AND YEAR FOR THE LOSS OF POWER STEERING ASSIST (RECALL #15S18) I MADE AN APPOINTMENT WITH THE SARASOTA FORD DEALERSHIP AND WAS TOLD UPON CHECK IN THAT MY VEHICLE WAS NOT COVERED UNDER THIS RECALL. THE RECALL STATES THAT IT COVERS MODEL YEAR 2013 FORD FLEX WITH ANY ENGINE. WITH A KNOWN, EXTREEMLY DANGEROUS ISSUE, I CANT UNDERSTAND HOW MY VEHICLE (EXPIERIENCING THE EXACT ISSUE DESCRIBED) IS NOT COVERED.

WHILE DRIVING IN SNOW/ICE CONDITIONS ON CITY STREETS IN BIG BEAR CA, ICE BUILT UP IN THE RIGHT REAR TOE LINK CHASSIS POCKET CAUSING THE TOE LINK TO FLEX AND EVENTUALLY BREAK LEAVING US STRANDED IN BIG BEAR... THIS PART IS PART OF A RECALL IN THE CANADIAN PROVINCE S BASED ON THE SAME WEATHER CONDITIONS... THE LAST ATTACHED PHOTO SHOWS THE FORD OEM UPGRADED LINK THAT WE HAD TO GET AS A REPLACEMENT OUT OF OUR OWN POCKET

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 30 MPH ON THE HIGHWAY, THE VEHICLE LOST POWER. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND HAD IT TOWED BACK TO HER HOME. THE CONTACT ATTEMPTED TO FILL UP THE FUEL TANK AND NOTICED FUEL LEAKING UNDERNEATH THE VEHICLE. THE FUEL INLET WARNING INDICATOR ILLUMINATED WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE ON THE SIDE OF THE HIGHWAY. RON CARTER FORD (8837 3005, FM 528 RD, ALVIN, TX 77511, (281) 715-7318) WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT JUST BOUGHT THE VEHICLE USED THREE MONTHS AGO. THE MANUFACTURER ALSO STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 93,000.