2009 Ford Flex

THE FORD PANEL NEAR THE DRIVER AND PASSENGER WINDOW CONTINUES TO COME APART. AS FAR AS THE VEHICLE'S FUEL. THE FIRST TIME I WAS AT A GAS STATION. I PUT GAS IN MY CAR. I GOT BACK IN THE VEHICLE AND MY GAUGE WAS STILL ON EMPTY. SO I GOT WORRIED. THEN I WENT TO A DIFFERENT GAS PUMP AND PUT MORE GAS IN THERE. I STARTED MY CAR AND IT WAS STILL ON EMPTY. I DROVE AROUND THE PARKING LOT TO SEE WHAT WOULD HAPPEN AND ABOUT 2 MINUTES LATER MY GAS GAUGE WAS 3/4 FULL. THIS WAS IN NOVEMBER. THEN ABOUT 5 TIMES AFTER THAT. I WILL BE ON THE LAST MARK BEFORE EMPTY AND NOT ONLY DOES IT GO FROM 80-70 MILES TO E TO COMPLETE 0 MILES, BUT MY GAUGE GOES FROM THAT MARK TO PASS THE E. I WAS DRIVING MY VEHICLE AND IT WENT FROM THAT SAME MARK ( THE MARK RIGHT BEFORE THE E) AND JUST RAN OUT OF GAS. I HAVE TOOK IT TO THE SHOP TWICE AND THAT CAN'T FIND A CODE. THEY SAID IF IT HAPPENS AGAIN THEN BRING IT BACK IN. BUT THE INCONVENIENCE I HAVE TO WAIT UNTIL I HAVE TIME. IT HAPPENED TODAY FEB 10 2014 AND I RACED TO A GAS STATION. I DON'T WANT IT TO HAPPEN AND I'M DRIVING IN TRAFFIC AND HAVE AN ACCIDENT BECAUSE MY GAS GAUGE IS WRONG AND I STOP IN THE MIDDLE OF TRAFFIC. I DON'T WANT TO GET STRANDED SOMEWHERE EITHER BECAUSE I HAVE A KID. I HAVE SEEN SAME COMPLAINTS ABOUT THIS VEHICLE. SO I'M VERY CONCERNED. *TR

PURCHASED FLEX IN 2009, DAY 1, 5 MILES, STATION WAGON HAS VIBRATION. TO THIS DAY, STILL HAS VIBRATION. 58000 MILES NOW. BBBAUTOLINE SAYS IT'S OUT OF COVERAGE FOR ARBITRATION. FLEX WAS IN SHOP MIN 12X FOR SAME ISSUE. DEALER AND ENGINEERS SAID BAD BRAKES, THE HAVE PUT ON 5 SETS OF PADS AND ROTORS. BAD WHEELS, MINE WERE THE 17" STYLE, NOW I HAVE 19" LIMITED WHEELS, VERY EXPENSIVE TIRES. STILL VIBRATES.... ONE 3 DAY SERVICE STOP AT VARSITY FORD , A@$$$$@ TECH OR MECHANIC DROVE MILES TO THE TUNE OF 750!!!!! AND I WASN'T SUPPOSED TO BE UPSET.....TEST DRIVING IT..... OK, 12,000 MILES, ON NEW 19" HANKOOK JUNK TIRES, OPTIMO, THEY WERE BALD, DEALER SAYS I HAVE TO REPLACE MYSELF, A 60,000 MILE TIRE, LOL ON ME. 31000 MI, DEALER SAYS DON'T BRING BACK, WE CAN'T FIX.... AND SAID IT'S A LEMON, GO ARBITRATE IT OUT, WE KNOW IT'S A BAD CAR, BUT WE CAN'T GET YOU A NEW ONE. 35,000 MILES, SPOUSE TAKING KIDS TO DAYCARE, TURNS CORNER, SAYS SHE HEARD SOMETHING POP, AND SHE COULD NOT STEER, HIT A PARKED CAR.... AFTER LOOKING WITH POLICE, I HAVE VIDEO AND PHOTO PROOF, INNER TIE-ROD SNAPPED, CAUSING THE ACCIDENT. SO, 4,000$ OF DAMAGE TO MY CAR, FROM A TIE ROD NOT BEING INSTALLED RIGHT. THERE WAS AN INCH OF PLAY, UP AND DOWN, SIDE TO SIDE, ON THE OUTER TIE ROD, FROM NOT BEING INSTALLED CORRECTLY AT THE FACTORY, HMMMMMM, MADE IN CANADA. SO NOW, AFTER ACCIDENT, CAR FIXED, I THOUGHT FOR SURE, IT WOULD BE A WHOLE NEW DRIVING VEHICLE? SHAT NOT! 58,000 NOW, AND VIBRATING LIKE AN OFF BALANCE WASHING MACHINE. AND BBB AND FORD ARE NOT TAKING ANY RESPONSIBILITY. ALL I WISH WAS FOR A FLEX THAT DROVE SMOOTHLY. .... *TR

SEVERAL COMPLAINTS: FIRST THE A/C MAKES A POPPING NOISE WHEN TURNED ON. IT WORKS FINE AS OF NOW THOUGH. SECOND, DRIVERS SIDE 2ND ROW SEAT WILL NOT FOLD DOWN 99% OF THE TIME. IT'S STUCK SOMEHOW. THIRD, GAS LIGHT NO LONGER WORKS. FOURTH IS THE BIGGY. CAR IS OVERHEATING DUE TO RADIATOR FAN'S NO LONGER WORKING. IT RUNS HOT WHEN IDLING OR MOVING AT A SLOW PACE. THIS HAS HAPPENED MULTIPLE TIMES DURING THE HOT, SUMMER MONTHS OF 90*+ AND I HAVE A TWO AND A FOUR YEAR OLD. THREE DAYS AGO IT HAPPENED IN 20* WEATHER WITH A WIND CHILL OF BELOW ZERO ON THE SIDE OF THE INTERSTATE WITH MY HUSBAND BEING MY NEAREST HELP WHO WAS 45 MINUTES AWAY. MY CHILDREN WERE CRYING AFTER JUST 10 MINUTES OR LESS THAT THEY WERE FREEZING AND THAT THEIR TOES HURT. BUT WHAT AM I TO DO ON THE SIDE OF THE INTERSTATE? I HAVE CONTACTED FORD SEVERAL TIMES AND IT'S ALWAYS THE SAME ANSWER "THERE IS NO RECALLS. TAKE IT TO YOUR NEAREST FORD DEALER". I FOUND OUT AT THE END OF LAST YEAR THAT WE HAVE AN EXTENDED CARE PLAN. IT'S CURRENTLY ALL BEING REPAIRED UNDER THE PLAN, THANK GOODNESS, WITH ONLY A $100 DEDUCTIBLE AND A RENTAL CAR. WE'RE VERY FORTUNATE IN THAT ASPECT. I FEEL AS THOUGH THIS SHOULD ALL BE A RECALL DUE TO THE AMOUNT OF PEOPLE HAVING THESE SAME PROBLEMS, ESPECIALLY THE OVERHEATING. NOBODY SHOULD BE HAVING TO PAY A DIME OUT OF POCKET TO FIX THESE ISSUES. HOWEVER, FORD COULD CARE LESS. THEY GOT THEIR MONEY FROM THE PURCHASE OF THE VEHICLES AND OBVIOUSLY COULD CARE LESS ABOUT SAFETY AND MAKING THINGS RIGHT. WHEN PEOPLE ASK HOW I LIKE MY FLEX. MY REPLY IS "ORIGINALLY I LOVED IT, NOW I HATE IT" AND I TELL THEM EXACTLY WHY IF THEY ASK, WHICH IS EVERY TIME. FIRST AND LAST FORD. BAD COMPANY ALL THE WAY AROUND. *TR

WHILE DRIVE ON THE HIGHWAY WITH MY YOUNGEST SON, MY CAR SUDDENLY DECELLERATED AND EVENTUALLY THE CAR'S ENGINE COMPLETELY DIED. FOURTUNATLY I WAS ABLE TO GET OUT OF THE LANES OF TRAFFIC AND ONTO AN EXIT RAMP. THE RAMP HAD A WALL ON THE PASSENGER SIDE AND FAST EXITING TRAFFIC ON THE DRIVERS SIDE. I COULD NOT SAFELY EXIT THE VEHICLE IN THIS LOCATION. AFTER ABOUT 5 MINUTES, I WAS ABLE TO START THE CAR ENOUGH TO MOVE IT TO A SAFER LOCATION 30-40 YARDS OFF THE EXIT (WHERE THE CAR AGAIN DIED). THERE WAS NO INDICATION ON EITHER MY TEMP GUAGE OR ANY WARNING LIGHTS THAT THE ENGINE HAD OVERHEATED TO THE POINT OF A CRACKED HEAD/BLOCK. AT THE TIME OF THIS INCIDENT, FORD WAS AWARE THAT THERE WERE ISSUES WITH THE CONTROL MODULE FOR THE COOLING FANS NOT WORKING AND HAD A CUSTOMER SATISFACTION PROGRAM 12B36 IN PLACE. I NEVER HEARD OF THE PROGRAM UNTIL THIS WEEK (9/18/13). I SHOULD HAVE BEEN INFORMED AS AN OWNER OF THIS POORLY ENGINEERED VEHICLE THAT IT HAD SUCH AN UNSAFE DEFECT. SINCE I WAS 40K MILES OUT OF WARRANTY FORD'S SOLUTION WAS FOR ME TO BUY A NEW ENGINE AT THE COST OF $8000. I HAVE BEEN SAVING UP FOR THE PAST 4 MONTHS TO PURCHASE A USED ENGINE AND HAVE A LOCAL GARAGE INSTALL IT. I AM NOT HAPPY ABOUT THIS VEHICLE PUTTING MY AND MY SON'S LIVES IN DANGER. I HOPE OTHERS WITH THIS VEHICLE DO NOT HAVE TO BE PUT IN HARMS WAY AS WELL.

WHILE DRIVING DOWN OUT OF AN APPROACH, MAKING A RIGHT TURN, GOING MAYBE 5 MPH, VEHICLE COMES TO SCREECHING HALT, MAKING A TERRIBLE GRINDING NOISE. ENGINE DOES NOT GO OFF, NO STALLING. FEELS LIKE SOMETHING IS INTERFERING WITH WHEELS. HAPPENED MONTHLY, ALWAYS OUT OF A SLIGHTLY DOWN-FACING DRIVEWAY, TURNING RIGHT. THEN ABOUT A WEEK AGO, IT HAPPENED WHILE MAKING A NORMAL LEFT HAND TURN ONTO A FLAT STREET AT AN INTERSECTION GOING A LITTLE FASTER. VEHICLE LURCHES TO A COMPLETE STOP, HORRIBLE GRINDING NOISE, AND I CAN'T GO UNTIL I CAN STEER WHEELS STRAIGHT WHICH IS REALLY HARD TO DO. THANK GOODNESS NO ONE WAS BEHIND ME. TOOK ONCE TO A MECHANIC WHO COULD FIND NOTHING WRONG. BEEN DOING THIS EVER SINCE WE BOUGHT THE VEHICLE. NOW AFTER THE LAST INCIDENT, I AM REALLY SCARED TO DRIVE THIS CAR! &JS

TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE WIRING HARNESS AND PCM WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,425. *TR

TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE BECAME EXTREMELY DIFFICULT TO STEER. AFTER A FEW MINUTES THE STEERING WHEEL OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE CAUSE FOR THE FAILURE COULD NOT BEEN DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 77,000.

TL* THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH FROM A COMPLETE STOP, THE TRACTION CONTROL SYSTEM ACTIVATED INDEPENDENTLY AND THE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 07/23/13*LJ THE CONSUMER STATED WHEN MAKING A RIGHT OR LEFT TURN FROM A STOP OR A NEAR STOP INTO TRAFFIC, THE VEHICLE WOULD LOSE TRACTION CONTROL AND THERE WOULD BE A LOSS OF ENGINE TORQUE. THE CONSUMER STATED WITHIN THE FIRST 11 MONTHS OF OWNING THE VEHICLE, HIS WIFE COMPLAINED ABOUT THE VEHICLE LOSING POWER, AS SHE WAS ATTEMPTING TO MERGE INTO TRAFFIC. UPDATED 07/24/13

CHECK ENGINE LIGHT WENT ON AND WHEN DIAGNOSED IT WAS ONE OF THE OXYGEN SENSORS. IT HAD TO BE REPLACED IN ORDER FOR THE REST OF THE SAFETIES TO OPERATE PROPERLY. IT WAS A DEFECTIVE PART THAT COST OVER $400 TO REPLACE. WARRANTY WAS DECLINED, HOWEVER, THE DESIGN LIFE OF THE PART MUST BE IN EXCESS OF 150000 MILES. IF THIS PART WERE FAILING ALL THE TIME, THERE WOULD BE A RECALL. MY DEFECTIVE PART WAS NOT REPLACED BY FORD AS IT SHOULD HAVE BEEN. THERE ARE NO MOVING PARTS, IT SHOULD NOT WEAR OUT. *TR