2019 Ford Fiesta

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to perform the recall repair was not yet available. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative. The failure occurred on several occasions. No warning lights illuminated. The dealer was contacted and confirmed that the recall remedy was unavailable; however, the contact was informed that the vehicle could be repaired at the owner's expense. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.

I have been made aware of this issue in writing by Ford in October 2025. I took my car in for the service to Ford in Palatka, Florida. I was advised that needed parts had not been authorized by the Ford. I was advised that the needed parts are in stock, but to get the problem fixed I would have to pay out of pocket. They advised me to just wait. It should be noted that my reverse camera is out and I am in need of this repair as it is a safety hazard. My camera blinks on and off (sometimes). And other times I turns on, and the image is upside down. I have waited on this recall since October 2025 and we are approaching a year with no resolve. The local dealerships advise me that they can fix the problem, just I will have to pay out of pocket. I do not believe this to be a fair practice. I am in need of help with this matter. I have a [XXX] who is a driver now and this safety hazard is very dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Recall remedy unavailable..I am filing a complaint regarding NHTSA Recall Campaign Number 25V695 (Ford Recall 25SA9) for my 2019 Ford Fiesta. The manufacturer has not provided a timely remedy, leaving me with a blank and distorted rearview camera, which severely compromises my rear visibility and creates an immediate safety hazard while backing up. Additionally, screen sometimes fail to load, screen loads and don't function for a long period. Also, experienced a safety lockout over a year ago, where screen displayed an error indicating could not read key and car could not start because the error disabled the car. The issue was not key battery but was some malfunction that was costly to have fixed.

The contact owns a 2019 Ford Fiesta. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Fiesta. The contact stated that while attempting to reverse the vehicle, the rearview camera became inoperable. The contact stated that the rearview camera image would intermittently display and then appear blank. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the parts to complete the recall repair were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall. The approximate failure mileage was 102,000.