2010 Ford F-150

THE AMBIENT TEMPERATURE WAS APPROXIMATELY -10 DEGREES FAHRENHEIT. I WENT TO WARM UP MY TRUCK AND TURNED ON THE REAR WINDOW DEFROSTER. WHEN I RETURNED TO MY VEHICLE TO DRIVE TO WORK I FOUND THAT MY REAR WINDOW ON THE PASSENGER SIDE HAD SHATTERED. I INSPECTED THE WINDOW FOR SIGNS OF VANDALISM BUT BESIDES THE SPIDERING OF THE TEMPERED GLASS THERE WAS NO SIGN OF ANY IMPACT. AFTER AN EXTREMELY SHORT GOOGLE SEARCH I FOUND THIS IS ONE OF THE MOST COMMON PROBLEMS WITH THE 2010 F-150. THE COMPLAINTS ABOUT THIS PROBLEM ARE SO ABUNDANT IT'S BECOME COMICAL. WHICH IS NOT A GOOD THING FORD... YOU SHOULDN'T BE CONTENT WITH YOUR PRODUCT BEING A PUNCHLINE. *TR

DRIVING MY SON TO SCHOOL ON A COLD MORNING WITH THE REAR DEFROSTER ON. ABOUT 10 MINUTES INTO OUR DRIVE WE HEARD A VERY LOUD POP AND MY SON NOTICED THAT THE WINDOW BEHIND HIS HEAD HAD SHATTERED. AFTER RESEARCHING THIS ISSUE IT SEEMS TO BE FAIRLY COMMON AMONG THIS YEAR MODEL WITH PEOPLE DESCRIBING THE EXACT SITUATIONS. CALLED FORD AND THEY REFUSED TO DO ANYTHING ABOUT IT. ABSURD THAT THIS DEFECT AND THE RELATED COSTS SHOULD BE PASSED ON TO THE CONSUMER WHEN IT IS AN OBVIOUS ISSUE WITH THE TRUCK.

ON THE MORNING OF 12/29/14, HE HAD A HEAVY FROST SO I USED MY REAR WINDOW DEFROST ON MY DRIVE TO WORK. DRIVE WAS APPROX. 10 MINUTES. WHEN I GOT OUT OF THE TRUCK AT WORK, ALL GLASS WAS OK. WHEN I GOT BACK IN TRUCK TO LEAVE WORK, I LOOKED IN REAR VIEW MIRROR, I SAW THAT THE PASSENGER SIDE OF THE THREE PIECE REAR WINDOW WAS SHATTERED. THE GLASS STAYED IN THE FRAME AND DID NOT FALL OUT. I HAD TO SPEND OVER AN HOUR ON THE PHONE WITH MY INSURANCE COMPANY JUST TO FILE A CLAIM, AND IT TOOK THE GLASS COMPANY TWO TRIES TO INSTALL THE NEW REAR WINDOW AND REWIRE IT TO MAKE IT WORK AGAIN. FORD KNOWS THERE IS A PROBLEM BECAUSE THEY HAVE CHANGED THE DESIGN ON THE WINDOW ALONG WITH THE WIRING TO THE WINDOW. WHY WILL FORD NOT STEP UP AND AT LEAST ADMIT THERE IS A PROBLEM WITH THE REAR DEFROST AND OFFER TO FIX IT.

STARTED CREW CAB F150 FX4 AND TURNED ON INTERIOR DEFROSTER. APPROX. 5 MINS LATER, WHILE STILL IN PARK IN THE DRIVEWAY, TURNED ON REAR DEFROSTER. 3-4 MINUTES LATER, WHILE BACKING OUT THE DRIVEWAY, I HEARD A LOUD BANG! I STOPPED IMMEDIATELY AND EXITED THE TRUCK TO SEE IF I HAD HIT ANYTHING. BECAUSE THE CAR WAS NOT NEAR ANYTHING OTHER THAN THE DRIVEWAY, I PROCEEDED OUT THE DRIVEWAY ONLY TO NOTICE THE REAR, PASSENGER SIDE WINDOW (OF THREE) HAD SHATTERED. WINDOW WAS STILL IN PLACE BUT COMPLETELY SHATTERED. WILL BE CONTACTING FORD TO FIND A REMEDY FOR THIS. *TR

EARLY MORNING LEFT IT RUNNING WITH HEATER AND FRONT DEFROSTER ON. TEN MINUTES LATER I ENTERED THE VEH & NOTICED THAT I HAD NOT ACTIVATED THE BACK DEFOGGERS. (I RARELY USE THE BACK WINDOW DEFOGGER SINCE I GENERALLY PARK INDOORS AND TO BE HONEST I WAS NOT ENTIRELY SURE WHERE THE BUTTON WAS LOCATED). I REMAINED IN THE VEHICLE WITH THE DOORS CLOSED AND THE VEHICLE REMAINED IN PARK (NOT IN GEAR). I A FEW MOMENTS PASSED WHEN I HEARD A LOUD SOUND NOT UNLIKE THE NOISE MADE BY A 22 CALIBER RIFLE SHOT. MY TRUCK IS A F150 LARIAT W/CREW CAB W/ 3 PIECE WINDOW WHERE THE CENTER SECTION OPENS. ALL THREE WINDOW SECTIONS HAVE DEFOGGER WIRES EMBEDDED WITHIN THE GLASS. IT WAS DIFFICULT TO SEE WHAT HAD HAPPEN DUE TO THE EARLY HOUR AND FOGGED WINDOWS BUT THE FAR RIGHT (PASSENGER SIDE) BACK GLASS PANEL HAD LITERALLY SHATTERED AS TEMPERED GLASS DOES. IT MAINTAINED ITS SURFACE AND DID NOT FALL AWAY THANKS TO THE FACTORY TINT-COATING. I'M TOLD BY THE DEALER THIS WILL COST OVER $900 TO FIX. I'VE TALKED TO SEVERAL GLASS COMPANIES. THIS IS A WELL KNOWN PROBLEM THAT FORD SEEMS TO BE UNCONCERNED ABOUT. I CONTACTED THE DEALER AND FORD CARE BUT ANY GOOD WILL SEEMS TO BE IN SHORT SUPPLY AND I GET THE IMPRESSION THAT THEY ARE RESISTING TAKING RESPONSIBILITY FOR THIS PROBLEM TO AVOID THE GREAT RESPONSIBILITY OF FIXING THIS DESIGN DEFECT IN MILLIONS OF TRUCKS. MY LAST FORD TRUCK HAD THE SMOKING/BURNING CRUISE CONTROL PROBLEM. I WAS TOLD THAT WAS A RANDOM OCCURRENCE UNTIL I HEARD ON THE NEWS ABOUT CARS BURNING UP DUE TO BAD CRUISE CONTROL UNITS. EVEN THEN, THE RECALL WAS YEARS IN COMING AND I ENDED UP FIXING THAT ONE TOO, ALSO AT MY OWN EXPENSE. IS THERE ANY FORM OF COMPENSATION OR ASSISTANCE AVAILABLE HERE THAT I MAY HAVE MISSED? MY DEALER HAS OFFERED NO HELP AND FORD CARE IS WORTHLESS. I'D HATE TO SAY IT BUT IF I END UP PAYING FOR THIS OUT OF POCKET, MY NEXT TRUCK WILL NOT BE A FORD. *TR

WHILE DRIVING INTO WORK, HAD THE REAR DEFROST ACTIVE FOR ROUGHLY 10 MINUTES. AT A STOPLIGHT, NOTICED SMOKE RISING FROM OUTSIDE OF THE REAR WINDOW. AS I PROCEEDED TO PULL OFF THE ROAD, HEARD A LOUD BANG AND THE PASSENGER SIDE REAR WINDOW PROCEEDED TO SPIDERWEB. THE GASKET FOR THE REAR WINDOW HAS BEEN BURNED ON THE LOWER LEFT HAND CORNER (WHEN OBSERVED FROM OUTSIDE OF THE VEHICLE). IT IS APPARENT THERE IS AN ISSUE WITH THE REAR HEATING ELEMENT, AS OBSERVED BY THE NUMBER OF IDENTICAL COMPLAINTS ON THIS SITE. I HOPE THAT FORD STEPS UP AND DOES SOMETHING ABOUT THIS BEFORE SOMEONE ACTUALLY GETS HURT. *TR

WHILE STOPPED, HEARD A LOUD POP FOLLOWED BY THE RIGHT REAR WINDOW SHATTERING. NO EVIDENCE OF IMPACT TO THE OUTSIDE OF THE WINDOW. TOOK THE CAR TO THE FORD DEALER, THEY SAID THEY HAVE NO IDEA WHY IT BROKE, IT IS NOT UNDER WARRANTY AND WILL COST OVER $900 TO REPLACE THE REAR POWER SLIDER ASSEMBLY. I CONTACTED FORD: THANK YOU FOR YOUR RESPONSE, SARAH. I AM NOT SURE HOW YOUR RESPONSE RELATES TO MY EMAIL. THE REAR WINDOW BURST WITH NO EXPLANATION WHILE THE VEHICLE WAS STOPPED, NO APPARENT DAMAGE TO THE EXTERIOR OF THE WINDOW WAS OBSERVED. TO HAVE THAT ASSESSED AS ?OPERATING WITHIN FORD SPECIFICATIONS? IS CONCERNING. I HAVE DONE SOME RESEARCH REGARDING THIS ISSUE, AND UNDERSTAND THAT MY VEHICLE IS NOT THE ONLY ONE TO HAVE THIS ISSUE. DUE TO YOUR (LACK) OF RESPONSE, I WILL BE FILING A COMPLAINT THIS AFTERNOON WITH THE NATIONAL TRANSPORTATION SAFETY ADMINISTRATION. MY NAME IS SARAH, I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE CONCERNS ON YOUR 2010 FORD F-150. I APOLOGIZE FOR ANY INCONVENIENCE THIS HAS CAUSED. IN AN EFFORT TO ASSIST YOU WITH THIS MATTER, WE HAVE CONTACTED SKYLINE FORD. ACCORDING TO THEIR ASSESSMENT YOUR VEHICLE IS OPERATING WITHIN FORD SPECIFICATIONS. YOUR DEALERSHIP HAS FACTORY TRAINED TECHNICIANS, COMPREHENSIVE SERVICE INFORMATION AND SPECIALIZED EQUIPMENT TO RESOLVE YOUR CONCERNS. WE CONCUR WITH THE DEALERSHIP'S ASSESSMENT. IF YOU REQUIRE FURTHER EXPLANATION OR THE CONDITIONS CHANGE, PLEASE CONTACT THE SERVICE MANAGER AT THE DEALERSHIP. SARAH CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY RECEIVED: 10/22/2014 5:50 PM I PURCHASED MY F150 LARIAT ON SEPTEMBER 13, 2014. ON OCTOBER 18, 2014 WHILE STOPPED, THE RIGHT REAR WINDOW OF THE POWER SLIDER ASSEMBLY POPPED AND SHATTERED. WE COULD SEE NO EXTERIOR DAMAGE TO THE WINDOW T(GLAD FOR THE SAFETY GLASS). ESTIMATED COST $930.00. *TR