2010 Ford F-150

WEATHER WAS 28 DEGREES FAHRENHEIT. LEAVING WORK I TURNED ON MY REAR GLASS DEFROST AND ON MY 20 COMMUTE TO MY HOME ABOUT 1 MILE FROM MY HOUSE AT AROUND 4:20 AM CENTRAL STANDARD TIME MY REAR PASSENGER SIDE BACK GLASS SHATTERED. ALL I HEARD WAS A LOUD IMPACT SOUND LIKE SOMETHING HITTING MY ROOF AND WHEN I PULLED UP TO MY HOUSE AND FURTHER INSPECTED MY VEHICLE THAT IS WHEN I NOTICED MY REAR GLASS HAD SHATTERED AND WAS STILL CRACKING. I LOOKED FOR AN IMPACT MARK BUT FOUND NOTHING. BED OF TRUCK WAS EMPTY SO ONLY CONCLUSION IS THAT THE REAR DEFROST MAY HAVE GOT TO HOT WITH COLD GLASS BUT I REALLY DO NOT KNOW.

2010 F-150 WAS PARKED OVERNIGHT IN A RESIDENTIAL DRIVEWAY IN FREEZING TEMPERATURES. WHEN THE TRUCK WAS STARTED AT ABOUT 7 AM THE TEMPERATURE WAS AROUND 15 F. THE TRUCK WAS STARTED AND ALLOWED TO IDLE FOR ABOUT 10 MINUTES. WHEN THE DRIVER ENTERED THE TRUCK THE REAR DEFROST WAS STARTED. WHILE THE TRUCK WAS STILL PARKED AND ABOUT 1 MINUTE AFTER THE DEFROST BUTTON WAS HIT THERE WAS A LARGE POP. UPON INVESTIGATION, THE DRIVER'S SIDE PANEL OF THE REAR WINDOW HAD SHATTERED. THERE WAS NO EVIDENCE OF ANYTHING STRIKING THE WINDOW, AND THERE HAD BEEN NO VISIBLE DEFECTS TO THE WINDOW PRIOR TO THE INCIDENT. THE CAUSE APPEARS TO BE RELATED TO THE DEFROST BEING ACTIVATED IN THE COLD TEMPERATURE.

SITTING IN MY DRIVEWAY ON NOV 8TH, 2019 I STARTED UP MY 2010 FORD F150 PICKUP. I SAT IN THE TRUCK WHILE IT WAS WARMING. WE HAD FROST THE NIGHT PRIOR SO I TURNED ON THE REAR WINDOW DEFROSTER. NOT LONG AFTER THE PASSENGER SIDE OF THE BACK WINDOW SHATTERED. IT SOUNDED LIKE AN EXPLOSION. VERY SCARY. THE GLASS STAYED INTACT PRETTY MUCH BUT IT WAS ALL CRACKED. AFTER I PULLED MYSELF TOGETHER, AS I WAS TOTALLY UNPREPARED FOR SOMETHING OF THIS NATURE TO HAPPEN, I WAS PRETTY SHOOK UP. I DROVE TO MENARDS TO GET SOME PLASTIC TO TAPE IT UP. AS I DID THE PIECES OF THE WINDOW STARTED FALLING OUT, BOTH ON THE INSIDE AND THE OUTSIDE. THERE WAS GLASS EVERYWHERE. I TOOK MY TRUCK TO MANLEY MOTORS IN BELVIDERE , ILLINOIS WHERE THEY DOCUMENTED IT, AND ALSO FILLED OUT A FORM AND SUBMITTED TO FORD CORPORATE. I ALSO CALLED THE FORD CUSTOMER SERVICE LINE AND SUBMITTED A CLAIM. THE CLAIM NUMBER IS CAS24904981. MY 2010 FORD F150 IS OUT OF WARRANTY BY YEARS. NOT BY MILEAGE. I ONLY HAVE JUST OVER 50, 000 MILES ON IT. IT IS LIKE BRAND NEW STILL. THERE IS NOT A SCRATCH ON IT. IN FOLLOW UP WITH FORD CUSTOMER SERVICE LINE I WAS TOLD IT WILL NOT BE COVERED UNTIL NHTSA PROVIDES A RECALL FOR IT. THE LADY I SPOKE TO WAS WELL AWARE OF THE BACK WINDOWS BEING SHATTERED IN THESE PICK UP. FROM 2009 UP TO AND INCLUDING 2016. ITS UNFORTUNATE BECAUSE IT IS NOT COVERED UNDER MY INSURANCE. I AM ON SOCIAL SECURITY DISABILITY, 61 YEARS OLD AND SINCE THIS REPAIR FOR PARTS AND LABOR IS NEARLY $1100.00 IT IS NOT IN MY BUDGET. IT WILL HAVE TO BE TAPED WITH PLASTIC FOR QUITE A WHILE

IT WAS SNOWING AROUND 6PM ON 11/11/2019 AND I BEGAN TO DRIVE. AS SOON AS I LEFT THE DRIVEWAY I TURNED ON THE REAR DEFROST. I GOT 1 MILE DOWN THE COUNTRY ROAD AND CAME UP TO A STOP SIGN. I STOPPED, AND JUST AS I RELEASED THE BRAKE TO BEGIN TO TAKE OFF, I HEARD A LOUD "POP" SOUND. SO THE GLASS BREAKAGE HAPPENED WHEN THE VEHICLE WAS JUST BEGINNING TO ROLL FORWARD. WHEN I HEARD THE POP, IT SCARED ME, AND I HIT THE BREAK AND PUT THE TRUCK IN PARK. I LOOKED BACK TO SEE WHAT HAD CAUSED THE NOISE AND SAW THAT THE PASSENGER SIDE REAR WINDOW HAD SHATTERED. IT WAS STILL INTACT, BUT THE GLASS WAS COMPLETELY SHATTERED. A FRIEND OF MINE HAD TOLD ME THAT THIS HAPPENED TO HIS 2011 F150 ALSO. SO ON 11/12/2019 I CALLED MY INSURANCE REP AND STARTED ALONG THE PATH TO GETTING IT FIXED. I NEED IT FIXED QUICKLY AS MY DAUGHTER'S CAR SEAT SITS IN THE REAR PASSENGER SEAT AND I DO NOT WANT TO TAKE A RISK OF HER BEING CUT BY THE BROKEN GLASS. I THEN CALLED SAFELITE AUTOGLASS. I SCHEDULED AN APPT FOR 11/18/2019 (EARLIEST THEY CAN GET ME IN). I WENT TO SAFELITE ON 11/12/2019 TO GET THE WINDOW CRASH WRAPPED. THE MANAGER TOLD ME THAT HE COULD NOT DO THE CRASH WRAP AS THERE IS NOTHING FOR THE WRAP TO HOLD TO. HE ALSO TOLD ME THE TINT IS DOING A BETTER JOB HOLDING THE WINDOW TOGETHER THAN HIS WRAP COULD. HE MANAGER TOLD ME THAT IT WAS ODD THAT IT BROKE AND THAT HE DID NOT BELIEVE IT SHOULD HAVE SHATTERED LIKE IT DID. THE MANAGER ALSO LOOKED OVER THE INSIDE AND OUTSIDE OF THE WINDOW AND NOTED HE SAW NO SIGNS OF DAMAGE. HE RECOMMENDED THAT I CALL A FORD DEALERSHIP AND SEE IF THERE IS A RECALL. I CALLED THE LOCAL FORD DEALER AND THEY TOLD ME THERE WAS NO SERVICE BULLETIN FOR THE WINDOW AND THERE WAS NOTHING FURTHER THEY COULD DO. THE DEALERSHIP THEN GAVE ME THE NUMBER FOR FORD CUSTOMER SERVICE. THEY ALSO SAID, THERE WAS NOTHING THEY COULD DO AS FORD HAS NOT ISSUED A RECALL FOR THIS.

TL* THE CONTACT OWNS A 2010 FORD F-150. WHILE DRIVING THE VEHICLE WITH THE REAR WINDSHIELD DEFROSTER ACTIVATED, THE CONTACT SUDDENLY HEARD A LOUD POP SOUND. THE CONTACT NOTICED THAT THE REAR WINDOW PANEL BEHIND THE PASSENGER SEAT HAD FRACTURED THROUGHOUT THE ENTIRE PANEL, BUT REMAINED INTACT. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE TRIM THAT SURROUNDED THE WINDOW HAD MELTED SLIGHTLY FROM EXCESSIVE HEAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 109,554.

AS I WAS DRIVING TO WORK THIS MORNING WITH MY REAR DEFROST ON - MONDAY 10-21-2019 AROUND 7:30 AM ON THE SAME HWY I TAKE EVERYDAY, I NOTICE SMOKE COMING FROM THE PASSENGER SIDE BACK WINDSHIELD, AS THINK IN MY MIND WHAT THE HELL I NEED TO PULL OVER TO CHECK IT OUT, ALL OF A SUDDEN A LOUD BOOM GOES OFF AND MY BACK PASSENGER SIDE WINDSHIELD EXPLODES..AFTER COLLECTING MYSELF I STOP TO CHECK IT OUT AND NOTICE WHERE THE SMOKE IS COMING FROM, AS I'M LOOKING AT MY BACK GLASS I NOTICE THE SMOKE IS COMING FROM THE OUTSIDE OF THE WINDSHIELD AROUND THE RUBBER GASKET, IT WAS LITERALLY MELTING. I ALSO HAVE A VIDEO WHERE YOU CAN HEAR THE CRACKING/ MELTING OF THE BACK WINDSHIELD