2010 Ford F-150

DRIVING TO WORK HAD REAR DEFROSTER ON AND OUTSIDE TEMPERATURE WAS HIGH 30S OR LOW 40S. SAW SMOKE START TO BILLOW OUT IN MIDDLE OF REAR SLIDER. PULLED OVER AND CHECKED, SMOKE WENT AWAY WHEN I OPENED THE POWER SLIDER ABOUT 6". WHEN I CLOSED THE WINDOW WITH THE POWER SLIDER THE RIGHT REAR BACKGLASS SHATTERED. THIS IS APPARENTLY A COMMON PROBLEM WITH THIS MODEL TRUCK.

AFTER TURNING ON REAR DEFROSTER ON A 15 DEGREE DAY I HEARD SOME ELECTRICAL SNAPPING AND POPPING SOUNDS. I TURNED OFF THE REAR DEFROSTER FOR A FEW MINUTES THEN BACK ON AGAIN. NOT LONG AFTER THAT I HEARD A VERY LOUD BANG WHICH WAS MY RIGHT SIDE REAR WINDOW SHATTERING. IT STAYED IN PLACE BUT WAS COMPLETELY SPIDER WEBBED WITH A FEW SMALL MISSING PIECES. *TR

THE AMBIENT TEMPERATURE WAS APPROXIMATELY -10 DEGREES FAHRENHEIT. I WENT TO WARM UP MY TRUCK AND TURNED ON THE REAR WINDOW DEFROSTER. WHEN I RETURNED TO MY VEHICLE TO DRIVE TO WORK I FOUND THAT MY REAR WINDOW ON THE PASSENGER SIDE HAD SHATTERED. I INSPECTED THE WINDOW FOR SIGNS OF VANDALISM BUT BESIDES THE SPIDERING OF THE TEMPERED GLASS THERE WAS NO SIGN OF ANY IMPACT. AFTER AN EXTREMELY SHORT GOOGLE SEARCH I FOUND THIS IS ONE OF THE MOST COMMON PROBLEMS WITH THE 2010 F-150. THE COMPLAINTS ABOUT THIS PROBLEM ARE SO ABUNDANT IT'S BECOME COMICAL. WHICH IS NOT A GOOD THING FORD... YOU SHOULDN'T BE CONTENT WITH YOUR PRODUCT BEING A PUNCHLINE. *TR

DRIVING MY SON TO SCHOOL ON A COLD MORNING WITH THE REAR DEFROSTER ON. ABOUT 10 MINUTES INTO OUR DRIVE WE HEARD A VERY LOUD POP AND MY SON NOTICED THAT THE WINDOW BEHIND HIS HEAD HAD SHATTERED. AFTER RESEARCHING THIS ISSUE IT SEEMS TO BE FAIRLY COMMON AMONG THIS YEAR MODEL WITH PEOPLE DESCRIBING THE EXACT SITUATIONS. CALLED FORD AND THEY REFUSED TO DO ANYTHING ABOUT IT. ABSURD THAT THIS DEFECT AND THE RELATED COSTS SHOULD BE PASSED ON TO THE CONSUMER WHEN IT IS AN OBVIOUS ISSUE WITH THE TRUCK.

ON THE MORNING OF 12/29/14, HE HAD A HEAVY FROST SO I USED MY REAR WINDOW DEFROST ON MY DRIVE TO WORK. DRIVE WAS APPROX. 10 MINUTES. WHEN I GOT OUT OF THE TRUCK AT WORK, ALL GLASS WAS OK. WHEN I GOT BACK IN TRUCK TO LEAVE WORK, I LOOKED IN REAR VIEW MIRROR, I SAW THAT THE PASSENGER SIDE OF THE THREE PIECE REAR WINDOW WAS SHATTERED. THE GLASS STAYED IN THE FRAME AND DID NOT FALL OUT. I HAD TO SPEND OVER AN HOUR ON THE PHONE WITH MY INSURANCE COMPANY JUST TO FILE A CLAIM, AND IT TOOK THE GLASS COMPANY TWO TRIES TO INSTALL THE NEW REAR WINDOW AND REWIRE IT TO MAKE IT WORK AGAIN. FORD KNOWS THERE IS A PROBLEM BECAUSE THEY HAVE CHANGED THE DESIGN ON THE WINDOW ALONG WITH THE WIRING TO THE WINDOW. WHY WILL FORD NOT STEP UP AND AT LEAST ADMIT THERE IS A PROBLEM WITH THE REAR DEFROST AND OFFER TO FIX IT.

I REMOTELY STARTED MY F150 TO WARM UP THE VEHICLE ON A MORNING THAT THE OUTSIDE TEMPERATURE WAS 37F. WHILE INSIDE THE VEHICLE I HEARD A LOAD BANG THAT SOUNDED LIKE GLASS BREAKING. OBSERVED THAT REAR PASSENGER WINDOW SHATTERED APPROX. THREE MINUTES AFTER REAR DEFROSTER SWITCH WAS TURNED ON . INSPECTED GLASS BOTH INSIDE AND OUT AND OBSERVED THAT THE GLASS WAS INTACT BUT THE WHOLE PASSENGER SIDE BACK GLASS WHAT SHATTERED AS WITH SAFETY GLASS WOULD. I TOOK THE VEHICLE TO THE NEAREST DEALER AND THEY HAD SEEN THE PROBLEM BEFORE BUT THERE ADVISED IT WOULD NOT BE UNDER WARRANTY OR POLICY. DEALER GAVE ME LOCAL CSR TO CONTACT TO DISCUSS THE ISSUE AND ASK FOR POLICY. GLASS ESTIMATE WAS AROUND $621 FOR PARTS AND 3 HRS OF LABOR. DECLINED REPAIR UNTIL SPEAKING WITH CSR TO ASK FOR CONSIDERATION UNDER POLICY. I DON'T KNOW WHAT I WOULD HAVE DONE IF THE GLASS WOULD HAVE FALLEN OUT DURING DRIVER. NUMEROUS INCIDENCES REPORT OF THIS EXACT MODE OF FAILURE. SEVERE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED WITH FORD BY NHTSA. *TR

REAR DEFROSTER WAS ON FOR APPROXIMATELY 15 MINUTES. AFTER PULLING INTO DRIVEWAY AND STOPPING REAR PASSENGER REPORTED A FUNNY SMELL. AFTER TURNING OFF THE VEHICLE AND WHILE STEPPING OUT THE REAR LIGHT ON PASSENGER SIDE(WHICH HAS DEFROST WIRES RUNNING THROUGH IT) SHATTERED WITH A LOUD POP. THE GLASS REMAINED IN PLACE BUT HAS SPIDERWEBS THROUGHOUT THE WHOLE LIGHT. *TR