2019 Ford Explorer

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the upper part of the driver's side windshield exterior A-Pillar trim was fractured, causing the trim to detach. An unknown local dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while the vehicle was at the dealer for a routine oil change, it was discovered that the roof rack was loose and advised the contact to bring the vehicle to the dealer the following day to have it inspected. The vehicle was taken back to the same dealer the following day as instructed and it was advised that the roof rack needed to be replaced. The vehicle was previously serviced under NHTSA Campaign Number: 21V316000 (STRUCTURE) however it failed to prevent the risk. The vehicle was not repaired due to it being out of warranty. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at 40 MPH, the trim piece detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure however was unable to confirm when the part was to become available. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

For months, almost a year, my transmission could not properly accelorate. The car would not allow for the pick up in speed to happen. Each time I took it to the shop that cares for my car, Mike's More Miles, the problem would not duplicate. My special needs son, his service dog and I were all of the expressway traveling, the car slowed down on its own, I had not applied the brakes, the speed dropped from 65 to less than 35 in seconds. I pulled over and tried to regain speed after putting the car into park. No luck. the car would not go faster then 20-30 miles an hour, with me putting into neutral when coasting downhill, then back into drive manually to get it to the repair shop. This almost caused a terrible accident. This scared my son, who has brain disease. Our 85 lb. service dog was jolted from the back of the car slamming into the seat. I was also very scared and shaken. My son began to yell and scream what is happening, it was a scary and tense, literally jaw dropping experience. I drove to Enterprise Rental, called Austin the owner of the shop that has tried to duplicate the problem on a dozen tried and told him what occurred. I left my car at Enterprise, where Austin picked it up. The problem did duplicate. FINALLY a code came up to diagnose the problem. The transmission fluid was also black, with metal shavings in it as well. Please refer to all technical service bulletins that note this is a known problem by Ford. I have paid $7582.70 for a new transmission. The shop owner, Austin, told me the torque converter overheated, the transmission had failed. I also paid for the rental car an estimate of $490.00.

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the Forward Collision Avoidance camera failed to function as intended. The contact stated that the Forward Collision Avoidance camera displayed a very blurry image. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 68,500.

Vehicle lost acceleration while driving down highway and shuttered severally when depressing gas pedal. I had to cut across lanes of highway traffic with no power and nearly caused an accident. Engine revs up be vehicle wont accelerate, just shakes badly. I am waiting on a mechanic to verify the problem but appears to be a transmission failure. The vehicle has had hard shifting in recent months leading up to this failure. A 2019 model year with 105000 miles.

Rear left toe link failed while entering a curved freeway on ramp. Failure caused the vehicle to lose traction in the rear causing the vehicle to fish tail. Advanced drivers training prevented a collision but the vehicle swayed back forth due to the forward momentum. By a miracle there was no collision because it was a narrow two lane road, with no shoulder and was between concrete wall and guardrail.

I am writing to formally file a complaint regarding my 2019 Ford Explorer, which is currently subject to the 2011–2019 Ford Explorer® — A-Pillar Trim Detachment Recall (Recall Reference Number: 24S02). The exterior A-pillar trim on my 2019 Ford Explorer, covered under the aforementioned recall, has caused severe issues including vibrations and a loud whistling noise around the windshield area, particularly at highway speeds. These problems are not only a nuisance but also pose a potential safety hazard, as the vibrations could lead to more severe structural damage or detachment of the trim while driving. I have contacted several Ford dealerships in my area, as well as Ford headquarters, seeking a resolution under recall 24S02. Unfortunately, I was consistently informed that the necessary parts to correct the issue are not available. I was told that Ford had provided the parts, but they were only available for a two-week period and are no longer in stock. The person I spoke with at the dealership advised me to call back at a later time to check if the parts are available. Additionally, when I reached out to Ford’s headquarters customer relations department for further assistance, I was simply transferred to my local dealership without any other form of help or guidance. This lack of support from the manufacturer is deeply frustrating and concerning. Furthermore, one of the dealerships informed me that another customer with similar issues under the same recall has been waiting for over a month and has yet to receive the necessary parts. This delay, coupled with the lack of clear communication and guidance, is highly concerning, especially given the potential safety risks associated with the defect. Given the severity of the issue and the inadequate response from Ford, I am requesting that the NHTSA intervene to ensure that Ford takes the necessary steps to resolve this safety concern promptly. I am concerned that a serious incident can occur if not resolved.