NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
24 reportsClear category filterMileage unknown · Nov 25, 2021
Suspension
Vehicle has less that 40,000 miles on it. It has become almost uncontrollable if you hit any rough spots on the road. During the last oil change it was noted the rear shocks and struts were bad as well as the front struts. This is far to early for a vehicle to have these issues. It has never been off-road and only towed a small …
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Vehicle has less that 40,000 miles on it. It has become almost uncontrollable if you hit any rough spots on the road. During the last oil change it was noted the rear shocks and struts were bad as well as the front struts. This is far to early for a vehicle to have these issues. It has never been off-road and only towed a small trailer one time.
NHTSA ODI #11441677
Mileage unknown · Oct 19, 2021
Suspension
When I drove a little bit uneven highway overpass about 50mph with family, three teenagers and my wife, I saw the rear bounces back a lot, almost lost control of the vehicle. Next day, I took it to local Ford Service and they say the rear structs and shocks were completely worn out, and need to be replaced. It has only highway m…
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When I drove a little bit uneven highway overpass about 50mph with family, three teenagers and my wife, I saw the rear bounces back a lot, almost lost control of the vehicle. Next day, I took it to local Ford Service and they say the rear structs and shocks were completely worn out, and need to be replaced. It has only highway mileage of only just over 20,000miles. Actually they were talking about leaking of oil through the seals and technician showed all four struts were leaking, rears much worse. The vehicle just passed 3 year warranty period by two months, and technician suggested the leakage had been there long before the factory warranty expired. So disappointed with Ford. This was my first Ford and will be the last.
NHTSA ODI #11437391
Mileage unknown · Sep 28, 2021
Suspension
We have put roughly 20,000 miles on this vehicle and were putting new tires on, when the technician showed me that all four struts were leaking. This vehicle is not driven excessively, it is primarily for short trips around the city and is not used in heavy traffic. A quick search identifies that this is a known issue, with mu…
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We have put roughly 20,000 miles on this vehicle and were putting new tires on, when the technician showed me that all four struts were leaking. This vehicle is not driven excessively, it is primarily for short trips around the city and is not used in heavy traffic. A quick search identifies that this is a known issue, with multiple people identifying there concern. There are multiple several complaints on the NHTSA website. So after paying out of pocket, I called Ford to see if they would offer reimbursement. I received a call back from an extremely rude individual informing me that Ford will not reimburse me because there are no active recalls. After I explained that there are multiple complaints about this same issue she stated that Ford does not issue recalls and only the NHTSA will do that. Therefore, I am requesting the NHTSA look into this issue.
NHTSA ODI #11434781
46,690 miles · Apr 1, 2021
Suspension
TOLD NEEDED TO REPLACE REAR STRUTS WHEN TOOK INTO SERVICE AT 46,690 MILES. NEVER HAD TO DO THIS BEFORE. SAW FORD HAS A SAFETY MESSAGE (SSM 47624) ON THIS FOR 2017 AND 2018 EXPEDITIONS. NEVER HAD TO DO THIS SO EARLY IN A VEHICLE'S LIFE. I DON'T TOW OR GO OFF ROAD. WAS NOT COVERED BY EXTENDED PREMIUM WARRANTY
NHTSA ODI #11405997
21,411 miles · Jan 8, 2021
Suspension
FRONT STRUTS ARE LEAKING AT 38,000 MILES. VEHICLE WAS NEVER TAKEN OFF ROAD. DRIVER IS MILD AT USE OF VEHICLE. FEEL THAT THE STRUTS SHOULD NOT FAIL BEING THIS NEW OF VEHICLE AND LOW MILEAGE. REPLACEMENT OF THIS PART TAKES TIME TO RECEIVE, THERE ARE BACKORDERS. IS THERE A DEMAND FOR THIS PART THROUGH THE COUNTRY THAT THERE MAY B…
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FRONT STRUTS ARE LEAKING AT 38,000 MILES. VEHICLE WAS NEVER TAKEN OFF ROAD. DRIVER IS MILD AT USE OF VEHICLE. FEEL THAT THE STRUTS SHOULD NOT FAIL BEING THIS NEW OF VEHICLE AND LOW MILEAGE. REPLACEMENT OF THIS PART TAKES TIME TO RECEIVE, THERE ARE BACKORDERS. IS THERE A DEMAND FOR THIS PART THROUGH THE COUNTRY THAT THERE MAY BE A LARGER PROBLEM WITH THIS PART WHICH CONTROLS THE STABILITY OF THE VEHICLE. IS FORD TRYING TO SWEEP UNDER THE RUG A PART PROBLEM WHICH WOULD REQUIRE ANOTHER RECALL. INCIDENT WAS REPORTED TO FORD BUT THEY SAID IT IS NOT COVERED BY BUMPER TO BUMPER WARRANY.
NHTSA ODI #11387127
39,402 miles · Oct 5, 2020
Suspension
WITH 39,402 MILES AT ALMOST EXACTLY 2 YEARS OLD,, THE RIGHT REAR STRUT HAS LEAKED ALL FLUID. NO ACCIDENTS, NO TOWING, NO DAMAGE TO THE STRUT. PER THE DEALER, THEY HAVE HAD TO REPLACE SOME ON THIS YEAR AND MODEL VEHICLE UNDER WARRANTY. FORD IS NOT COVERING THIS IF NO LONGER UNDER WARRANTY.
NHTSA ODI #11362789
40,000 miles · Aug 13, 2020
Suspension
I TOOK MY 2018 EXPEDITION (WITH 40K MILES ON IT) IN LAST WEEK BECAUSE THE RIDE HAS BEEN REALLY BOUNCY LATELY DURING NORMAL STREET AND HIGHWAY DRIVING AND MY WIFE AND KIDS HAVE COMPLAINED. I HAVE NOTICED THE BOUNCINESS TOO WHILE DRIVING. THIS IS A NEW PHENOMENON FOR MY VEHICLE BUT IN RESEARCHING ONLINE IS NOT A NEW ISSUE AND F…
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I TOOK MY 2018 EXPEDITION (WITH 40K MILES ON IT) IN LAST WEEK BECAUSE THE RIDE HAS BEEN REALLY BOUNCY LATELY DURING NORMAL STREET AND HIGHWAY DRIVING AND MY WIFE AND KIDS HAVE COMPLAINED. I HAVE NOTICED THE BOUNCINESS TOO WHILE DRIVING. THIS IS A NEW PHENOMENON FOR MY VEHICLE BUT IN RESEARCHING ONLINE IS NOT A NEW ISSUE AND FORD IS AWARE, JUST NOT DOING ANYTHING ABOUT IT. THERE ARE 7 (NOW 8) COMPLAINTS ABOUT STRUTS/SUSPENSION FOR THE 2018 FORD EXPEDITION. MORE DETAIL IS BELOW. THE DEALER CALLED ME TODAY (SIX DAYS AFTER DROPPING IT OFF) AND SAYS ALL FOUR OF THE STRUT ASSEMBLIES NEED TO BE REPLACED BECAUSE THEY ARE LEAKING AND IT WILL COST ~$1700 PLUS TAX. I SAID STRUTS ARE COVERED UNDER MY PREMIUM CARE EXTENDED WARRANTY (NOT TO MENTION I AM JUST PAST 36K MILES FOR NORMAL WARRANTY - SO IT COULD BE AN AFTER WARRANTY ITEM TOO AS I'VE NEVER REPLACED STRUTS ON ANY CAR). WHEN THE SERVICE DEPARTMENT WENT TO ENTER THE STRUT CODE INTO THE EXTENDED WARRANTY SYSTEM, STRUTS AREN'T AN OPTION CODE, BUT SHOCKS ARE. THE PROBLEM IS SHOCKS AREN'T COVERED AND THEY CAN'T FIND A CODE TO GET THE STRUT ASSEMBLY COVERED. THE ONLY PARTS THAT FORD SELLS FOR THE SUSPENSION ARE LABELED SHOCK ABSORBERS, AND STRUTS ARE NOT A SOLD OPTION. THE DEALER THINKS FORD SHOULD COVER AS THEY BELIEVE IT FALLS UNDER THE WARRANTY .MY PREMIER CARE CONTRACT AND THE PREMIER CARE BROCHURE SAYS STRUTS ARE COVERED, AS WELL. IT APPEARS FORD IS TRYING TO AVOID RESPONSIBILITY. SO I HAVE AUTHORIZED THE REPAIR SO THE CAR IS DRIVEABLE (I AM GETTING BRAKES AND NORMAL MAINTENANCE DONE TOO). NOT TO MENTION I AM SUPPOSED TO DRIVE MY SON TO COLLEGE ON FRIDAY. THIS IS CAUSING ME TO RENT A SUBURBAN AND SHELL OUT ANOTHER $400 FOR THAT PLEASURE.
NHTSA ODI #11349031
20,000 miles · May 22, 2020
Suspension
AT 20,000 MILES OF HIGHWAY DRIVING, BOTH FRONT END STRUTS WERE LEAKING AND REQUIRED WARRANTY REPLACEMENT BY DEALER. I HAVE SINCE READ ABOUT MANY PROBLEMS WITH FORD EXPEDITION STRUTS FALLING PREMATURELY. *TR
NHTSA ODI #11325630
44,000 miles · Dec 6, 2019
Suspension
DURING A ROUTINE OIL CHANGE, THE FORD DEALER FOUND ALL FOUR OF MY SUSPENSION STRUTS WERE LEAKING. UNLESS THE VEHICLE WAS DROPPED FROM 50 FEET IN THE AIR, THERE IS NO REASON FOUR STRUTS SHOULD BE LEAKING. IT HAS TO BE DEFECTIVE STRUTS.
NHTSA ODI #11287554
10,000 miles · Sep 10, 2019
Suspension
2018 FORD EXPEDITION FX4 LOADED. UNDER 10,000 MILES REAR SHOCKS LEAKING AND HAD TO BE PLACED. THEY ARE SUPPOSED TO BE HEAVY DUTY WITH FX4 PACKAGE. NO OFF ROAD USE. NO TOWING. NO HEAVY LOADING. CAREFUL LARGE CITY AND HIGHWAY DRIVING. CAREFUL BREAK-IN AND NO HITS, HARD CONTACTS, OR OTHER IMPACTS OR CONDITIONS. REPLACED…
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2018 FORD EXPEDITION FX4 LOADED. UNDER 10,000 MILES REAR SHOCKS LEAKING AND HAD TO BE PLACED. THEY ARE SUPPOSED TO BE HEAVY DUTY WITH FX4 PACKAGE. NO OFF ROAD USE. NO TOWING. NO HEAVY LOADING. CAREFUL LARGE CITY AND HIGHWAY DRIVING. CAREFUL BREAK-IN AND NO HITS, HARD CONTACTS, OR OTHER IMPACTS OR CONDITIONS. REPLACED WITH OEM FROM FORD. BUT IF DEFECTIVE THEN LIKELY THE REPLACEMENT PARTS WILL BE DEFECTIVE AS WELL. $65,000 VEHICLE. 55 YEARS OF OWNING MANY VEHICLES INCLUDING 2 WRANGLERS, 3 4X4 HONDA PILOTS, 4X4 NISSANS, MERCEDES, ETC., NEVER HAD ANY SHOCK LEAKS AT ANY MILEAGE OR WITH ANY USE INCLUDING TOWING AND OFF ROADING. FORD MUST BE BUYING DEFECTIVE CHINA MADE PARTS.
NHTSA ODI #11254400
Official recalls
14Jun 24, 2026
Ford Motor Company (Ford) is recalling certain 2018-2021 Navigator, Expedition, 2020-2021 Explorer, Lincoln Aviator, and 2021 F-150 vehicles. The transmission park pawl may engage while the vehicle is in motion, resulting in park system damage.
Consequence & remedy
Consequence: Park system damage may result in a vehicle rollaway, increasing the risk of a crash.
Remedy: Dealers will update the powertrain control module software, and inspect and replace any damaged transmission components as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 10, 2026. Additional letters will be sent once the remedy is available, anticipated in April 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S48. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on June 26, 2026.
Jun 9, 2026
Ford Motor Company (Ford) is recalling certain 2018-2024 Expedition vehicles. The chrome plating on the center console may bubble and peel, resulting in sharp edges.
Consequence & remedy
Consequence: Vehicle occupants may contact the center console's sharp edges, increasing the risk of injury.
Remedy: Dealers will inspect and replace the center consoles as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 16, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S38. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on June 10, 2026.
May 27, 2026
Ford Motor Company (Ford) is recalling certain 2018-2022 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Consequence & remedy
Consequence: Seat belts that do not retract or extend can fail to restrain an occupant as intended, increasing the risk of injury in a crash.
Remedy: Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 8, 2026. Additional letters will be sent once the remedy is available, anticipated in August 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S34. This recall replaces and expands previous NHTSA recalls 24V099 and 25V197. Vehicles previously inspected or repaired under the prior recalls will need the new repair completed.
May 23, 2025
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Consequence & remedy
Consequence: Seat belts that do not retract or extend can fail to restrain an occupant as intended, increasing the risk of injury in a crash.
Remedy: Dealers will replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 22, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S31. Some vehicles in this recall that were previously inspected under recall 24V-099 and did not have parts replaced will need to have this new recall remedy completed.
Apr 11, 2025
Ford Motor Company (Ford) is recalling certain 2017-2018 F-150, Expedition, and Lincoln Navigator vehicles. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster.
Consequence & remedy
Consequence: A brake fluid leak can cause reduced brake function and extend the distance required to stop, increasing the risk of a crash.
Remedy: Dealers will replace the brake master cylinder. If the master cylinder is leaking, the brake booster will also be replaced. Repairs will be performed free of charge. Owner notification letters were mailed September 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S37. This recall is an expansion of NHTSA recall number 22V-150.
Additional source detail variants (2)
Service Brakes, Hydraulic:foundation Components:master Cylinder
Ford Motor Company (Ford) is recalling certain 2017-2018 F-150, Expedition, and Lincoln Navigator vehicles. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster.
Consequence: A brake fluid leak can cause reduced brake function and extend the distance required to stop, increasing the risk of a crash.
Remedy: Dealers will replace the brake master cylinder. If the master cylinder is leaking, the brake booster will also be replaced. Repairs will be performed free of charge. Owner notification letters were mailed September 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S37. This recall is an expansion of NHTSA recall number 22V-150.
Service Brakes, Hydraulic:power Assist
Ford Motor Company (Ford) is recalling certain 2017-2018 F-150, Expedition, and Lincoln Navigator vehicles. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster.
Consequence: A brake fluid leak can cause reduced brake function and extend the distance required to stop, increasing the risk of a crash.
Remedy: Dealers will replace the brake master cylinder. If the master cylinder is leaking, the brake booster will also be replaced. Repairs will be performed free of charge. Owner notification letters were mailed September 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S37. This recall is an expansion of NHTSA recall number 22V-150.
Nov 8, 2024
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Remedy: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Feb 9, 2024
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Consequence & remedy
Consequence: Seat belts that do not retract or extend may fail to restrain an occupant as intended, increasing the risk of injury in a crash.
Remedy: Dealers will replace the seat belt retractors, as necessary. Additionally, dealers will install an HVAC drain tube elbow if it is missing. Repairs will be performed free of charge. Owner notification letters were mailed on July 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S06.
Jun 9, 2023
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Consequence & remedy
Consequence: Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
Remedy: Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Nov 14, 2018
Ford Motor Company (Ford) is recalling certain 2018 Lincoln Navigator, and Ford Expedition vehicles. The second row center seat track assemblies may be missing one or both of the J-Channel reinforcement brackets, possibly allowing the seat to move in the event of a crash.
Consequence & remedy
Consequence: In the event of a crash, a seat that moves may not properly restrain the seat occupant, increasing their risk of injury.
Remedy: Ford will notify owners, and dealers will inspect the second row center seat for any missing J-channel reinforcement brackets, replacing the center seat frame assembly as necessary, free of charge. An interim owner notification was sent on December 21, 2018. A second letter will be mailed once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S37
Jun 12, 2018
Ford Motor Company (Ford) is recalling certain 2018 Ford Expedition, F-150, and Lincoln Navigator vehicles equipped with 3.5L GTDI V6 engines. These vehicles have high pressure fuel pump assemblies with welds that can fracture, which may cause an oil or fuel leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may increase the risk of a fire.
Remedy: Ford will notify owners, and dealers will replace the high pressure fuel pump and associated components, free of charge. The recall began July 17, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S17.
Apr 4, 2018
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford F-150 and 2018 Ford Expedition and Mustang and Lincoln Navigator vehicles equipped with 10-speed automatic transmissions. A roll pin may not have been installed in the transmission, potentially causing a loss of the "Park" function.
Consequence & remedy
Consequence: Despite the transmission shift lever being placed in 'Park' and the instrument panel display indicating 'Park,' the vehicle may roll away after it has been exited if the parking brake has not been applied, increasing the risk of injury or a crash.
Remedy: Ford will notify owners, and dealers will inspect the transmission to make sure it has the roll pin, installing one if it is missing, free of charge. The recall began on April 13, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S09.
Apr 4, 2018
Ford Motor Company (Ford) is recalling certain 2018 F-650 and F-750 vehicles equipped with 6-speed automatic transmissions and 2018 Ford F-150 and Expedition vehicles equipped with 10-speed automatic transmissions (excluding Expedition vehicles with a Rotary Gear Shift Dial on the console). The gear shift cable clip may not be properly seated, allowing the transmission to be in a different gear than indicated by the gear shift lever position.
Consequence & remedy
Consequence: If the gear shift cable clip becomes unseated or dislodged, the gear shift lever position may indicate that the transmission is in 'Park' when it may be in a different gear. Additionally, despite selecting 'Park', if the parking brake is not applied before the vehicle is exited, the vehicle may roll. Either scenario increases the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the shift cable locking clip and properly seat it, if necessary, free of charge. The recall began on April 13, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for the recall is 18S10.
Additional source detail variants (2)
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain 2018 F-650 and F-750 vehicles equipped with 6-speed automatic transmissions and 2018 Ford F-150 and Expedition vehicles equipped with 10-speed automatic transmissions (excluding Expedition vehicles with a Rotary Gear Shift Dial on the console). The gear shift cable clip may not be properly seated, allowing the transmission to be in a different gear than indicated by the gear shift lever position.
Consequence: If the gear shift cable clip becomes unseated or dislodged, the gear shift lever position may indicate that the transmission is in 'Park' when it may be in a different gear. Additionally, despite selecting 'Park', if the parking brake is not applied before the vehicle is exited, the vehicle may roll. Either scenario increases the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the shift cable locking clip and properly seat it, if necessary, free of charge. The recall began on April 13, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for the recall is 18S10.
Power Train:automatic Transmission
Ford Motor Company (Ford) is recalling certain 2018 F-650 and F-750 vehicles equipped with 6-speed automatic transmissions and 2018 Ford F-150 and Expedition vehicles equipped with 10-speed automatic transmissions (excluding Expedition vehicles with a Rotary Gear Shift Dial on the console). The gear shift cable clip may not be properly seated, allowing the transmission to be in a different gear than indicated by the gear shift lever position.
Consequence: If the gear shift cable clip becomes unseated or dislodged, the gear shift lever position may indicate that the transmission is in 'Park' when it may be in a different gear. Additionally, despite selecting 'Park', if the parking brake is not applied before the vehicle is exited, the vehicle may roll. Either scenario increases the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the shift cable locking clip and properly seat it, if necessary, free of charge. The recall began on April 13, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for the recall is 18S10.
Jan 16, 2018
Ford Motor Company (Ford) is recalling certain 2018 Ford Expedition and Lincoln Navigator vehicles. The second row window control modules may intermittently stop the movement of the power window. If something, such as a finger, is pinched by the window glass, the stopped window control module may prevent the window from automatically reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Consequence & remedy
Consequence: If the window does not automatically reverse when an obstruction is found, it can increase the risk of injury.
Remedy: Ford will notify owners, and dealers will inspect the second row window electronic control modules, and replace them as necessary based on their build date codes, free of charge. The recall began on February 16, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18C01.
Dec 1, 2017
Ford Motor Company (Ford) is recalling certain 2018 Expedition vehicles. The second row outboard seats may have excessive forward adjustment capability and/or may have an improperly installed bolt that secures the seat back to the seat base. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints", number 207, "Seating Systems", and number 210, "Seat Belt Anchorage System."
Consequence & remedy
Consequence: If the seat back is not adequately secured, and/or the seat occupant is improperly positioned, there can be an increased risk of injury in a crash.
Remedy: Ford will notify owners, and dealers will inspect the second row outboard seats for proper seat adjustment travel, replacing the seat frame assembly if necessary. Dealers will also inspect the bolts attaching the seat back to the seat base for the proper installation, correcting it as necessary. These repairs will be made free of charge. The recall began on January 10, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C20.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ24015 · Seat Belt Retractor Pretensioner Inadvertent Deployment
Opened Nov 15, 2024 · Closed Jul 23, 2025
Status: closed (inferred from source dates) · Seat Belts:pretensioner
On November 22, 2023, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) PE23021 to investigate complaints of front seat belt retractor pretensioner inadvertent deployment in model year (MY) 2019 Ford Expedition vehicles manufactured by Ford Motor Company. Some complaints alleged hearing a loud, explosion-like sound immediately followed by the seat belt tightening around the occupant’s torso area. The complaints did not state that a crash occurred that may have resulted in the deployment of the pretensioner system, suggesting that this deployment was inadvertent or otherwise unwarranted. On February 9, 2024, Ford issued safety recall 24V-099, recalling certain MY 2018-2020 Ford Expedition and Lincoln Navigator vehicles equipped with driver and front passenger seat belt retractor pretensioners built between October 1, 2018, and June 30, 2019. Ford described the defect as a seat belt retractor pretensioner assembly that may develop corroded squib pins, resulting in high resistance or an open circuit, which could result in an inadvertent deployment of a pretensioner and an increased risk of injury due to the loss of the pretensioner’s protection and a seat belt that remains in the locked position. This recall includes 77,574 vehicles. On November 15, 2024, ODI opened this Recall Query (RQ24015) after receiving 3 complaints involving vehicles not included in recall 23V-099 but that alleged a similar failure. As a result of this investigation, Ford issued safety recall 25V-197 on March 28, 2025, to expand the scope of 24V-099 to include MY 2018-2020 Ford Expedition and Lincoln Navigator vehicles equipped with driver and front passenger seat belt retractor pretensioners built between October 1, 2018, and July 31, 2020. This recall includes 105,322 vehicles, some of which are also included in 24V-099. Additionally, on May 23, 2025, Ford issued 25V-197 Amendment #1, which further expands the recall population’s scope for vehicles with build dates of September 2018. This amendment added 7,627 additional vehicles to the 25V-197 population. In response to ODI’s inquiries in RQ24015, Ford indicated that it cannot conclusively determine the root cause of the relevant failure. Ford was able to determine that certain pretensioners may develop corroded squib pins potentially resulting in inadvertent deployment, but it was unable to specify the cause of corrosion. Without a specific root cause, Ford assessed field performance of pretensioners to determine the scope of the recalls. ODI is aware of three vehicles that experienced pretensioner inadvertent deployment that are not included in either 25V-197 or 24V-099. Two of these vehicles are MY 2018 Lincoln Navigator vehicles built prior to October 1, 2018, and both experienced failures after more than six years of use/exposure while the recalled vehicles experienced higher rate of failures with less exposure. The remaining incident involves a MY 2021 Ford Expedition that was built after July 31, 2020. ODI is not aware of any other relevant failures in vehicles built after July 31, 2020. As such, ODI has not currently identified a safety defect trend for this issue in vehicles outside of the recalled populations. ODI will continue to monitor allegations of pretensioner inadvertent deployment in subject vehicles that are not included in 25V-197. In view of the safety recall action being taken by Ford, ODI is closing this Recall Query (RQ24015). The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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