2017 Ford Expedition

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); but the dealer advised the contact that the recall repair could not be performed without charging for the repair. The contact stated that while in reverse(R) on several occasions, the rear-view camera screen was blue and the message "Camera not Available" was displayed. It was unknown if the vehicle was diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,000.

Our 2017 Ford Expedition, has been diagnosed with a failure involving the molded lead frame/transmission sensor assembly in its 6R80 transmission. We were advised that the failure can cause the transmission to unexpectedly downshift at highway speed, resulting in sudden deceleration and possible loss of control. Ford has recalled 2015–2017 F-150 vehicles equipped with the 6R80 for a substantially similar unintended-downshift condition, but Ford states that our Expedition is not included and has declined financial or repair assistance. The required component is currently backordered, leaving us without a safe vehicle or a timely repair. We request that NHTSA investigate whether 2015–2017 Expeditions equipped with the 6R80 should be included in the affected population.

I am filing this complaint regarding the repair of Recall 25S89 / NHTSA Recall 25V572 on my 2017 Ford Expedition EL 4WD (VIN: [XXX]). I received Ford's recall notice in April 2026 and brought my vehicle to the dealership on June 8, 2026. Before the repair, the rearview camera functioned intermittently. The dealership diagnosed the vehicle and informed me that the wiring tested properly, voltage was present, and the recall applied because the rearview camera had failed inspection. They determined the camera required replacement under the recall and ordered the replacement part. I returned on XXX, for the recall repair. After installing the replacement camera, the dealership informed me that the rearview camera still did not function. They stated the replacement camera was not the cause of the problem and suggested the issue might involve the APIM (Accessory Protocol Interface Module). I was told additional diagnosis would cost approximately $280, even though the vehicle was being serviced under the federal safety recall. My concern is that my vehicle left the dealership in a less safe condition than when it arrived. Prior to the recall repair, the rearview camera worked intermittently. After the recall repair, it no longer functioned at all. The dealership considered the recall completed but required me to pay for additional diagnostics to restore the operation of the rearview camera. The repair documentation states that Diagnostic Trouble Code C1001:01 was present, wiring tests were performed, voltage was present, and the recall remedy was to replace the rearview camera. Despite this, the safety defect remains unresolved. I contacted Ford's Customer Relationship Center, which arranged a conference call with the dealership. I requested written documentation describing the repairs performed, the scope of the recall, and the diagnostic results before and after the repair. However, the dealership agreed to provide information but has not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

I am reporting a severe, systemic manufacturing defect in the 3.5L EcoBoost engine timing system (cam phasers and timing chain) of my 2017 Ford Expedition that poses an immediate highway safety hazard. Approximately February 2026 Upon start up heard odd rattle type noise, a week later heard noise again thought maybe due to recent Ford Dealership changing engine belts. Searched websites discovered notable issues regarding serious known manufacturing defect, cam phasers, timing chain, water pump. Followed Ford recommendation to change oil well before normal schedule to address. At approximately 54,550 miles, the vehicle began exhibiting continuous mechanical rattling and timing instability upon startup, a condition heavily documented across Ford’s truck/SUV platform and acknowledged internally via Ford Technical Service Bulletin TSB 23-2143. The 3.5L EcoBoost is a high-compression interference engine. A failure or skipped tooth of the timing chain or cam phaser system while operating at high speeds causes instantaneous, catastrophic engine failure. This results in an immediate stall and a complete loss of vacuum-assisted power braking and power steering. This vehicle is routinely operated on major Texas highway corridors (XXX) at posted speeds of 75 mph by my [XXX] spouse, who stands[XXX] and weighs [XXX]. A sudden loss of motive power and mechanical steering/braking assistance at 75 mph presents an unsurmountable vehicle handling emergency that would likely result in a high-speed crash, rollover, or catastrophic multi-vehicle collision, as a driver of her physical stature cannot safely muscle a stalled, unassisted 5,500-pound SUV to the shoulder. To mitigate this imminent risk to human life, I was forced to perform emergency out-of-pocket repairs to replace failed factory components with Ford's updated, redesigned parts. This defect represents an inherent, dangerous engineering failure requiring a mandatory federal safety recall before highway fatalities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

The contact owns a 2017 Ford Expedition. The contact stated that while driving 50 MPH and depressing the accelerator pedal, the vehicle downshifted to first gear independently. The contact pulled to the right side of the road, turned off and restarted the vehicle, and the vehicle operated as intended. The vehicle was taken to the dealer, where it was diagnosed that the transmission lead frame connector had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure through a customer representative, who informed the contact that they were not technical inclined to answer the contact's question. The approximate failure mileage was 86,000.

Vehicle suddenly shifts to 1st gear while travelling at 45MPH or more causing immediate jerking and slowing of vehicle, placing driver, occupants and other drivers at risk of crash. In this condition, the speedometer reads 0MPH while still travelling and other warnings on dash are: Airbag Failure, Blindspot system fault, Cross traffic system fault, and See manual. Vehicle then appears stuck in 3rd gear until pulling over, stopping the engine and restarting. All warnings clear after restarting. This has occurred many times without proper diagnosis from Ford service. Now vehicle is doing this two to three times weekly and is currently in Ford service. Now diagnosed as Lead Frame Failure. Estimated cost is $1,523.38 and Ford refuses to pay for repair due to no active recalls on this specific vehicle, however the same transmission issue is in recall on same year model F-150's with the same transmission.

The car would flash warning light failure on blind spot, engine and felt like would shift out of gear dropping speed and then speedometer would drop to zero. Very scary when driving. Occurred at multiple speeds; 3 times before took to get evaluated /fixed. Mechanic said had 3 other vehicles like mine pst month same issue. Recommended make complaint because with him seeing that many might become a recall:

I was made aware of recall last fall. Dealer looked at the vehicle, confirmed diagnosis and stated that there was no fix for the problem. Last month I was contacted by the dealer to have the recall repair completed. I scheduled appointment and brought the car in only to have them tell me that despite back up camera having the issues that they are not able to perform the recall because ford will not let them unless there are faults registers in the computer which I can't see cause you need a proprietary reader for fords. They stated that there was a customer support program where if I complained about it ford might fix the problem, seriously wtf. I do not live close to the dealer. At 5 dollars a gallon it costs me 20 bucks round trip every time i come to the dealer plus my time wasted. The camera is not working properly, it's been diagnosed at this dealer, it's been issued on recall. It should be fixed. This is becoming unreasonable.

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). The contact received notification that the remedy was available. The contact stated that the rearview camera would display a distorted image intermittently while the vehicle was in reverse(R). The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was taken to the dealer. However, the contact was informed that since the failure did not show a code, the recall could not be completed. The manufacturer was made aware of the issue and informed the contact that even though the failure was intermittent, the recall repair could be performed. The manufacturer advised the contact to take the vehicle to another dealer for the recall repairs. The vehicle was taken to a different dealer, Gwinnett Place Ford in Duluth, GA, and the dealer refused to complete the recall repair since no codes were displayed. The contact stated that the recall was suddenly removed from the system. The failure mileage was approximately 80,000.