On [XXX] my wife was driving with my three children from Virginia to Michigan after my step-fathers sudden passing. While driving on the interstate in Ohio, the vehicle began shifting abruptly and violently. The wrench light also came on the dash along with a message recorded in the Ford App stating "Powertrain Malfunction." My …
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On [XXX] my wife was driving with my three children from Virginia to Michigan after my step-fathers sudden passing. While driving on the interstate in Ohio, the vehicle began shifting abruptly and violently. The wrench light also came on the dash along with a message recorded in the Ford App stating "Powertrain Malfunction." My wife pulled into a rest stop and called me hysterical, stating that the vehicle was jerking so bad upon acceleration that she was afraid to cause an accident. Since we purchased an extended warranty (third-party CarMax), we found a nearby auto shop in network and I drove down from Michigan to meet my wife and get the vehicle to the shop (Tuffy). After inspection, Tuffy stated that the entire transmission would need to be replaced, but that they were on back-order through the local Ford Dealership and could take up to 12 weeks. I also contacted Ford to see if there was any remaining manufacture warranty, but was told the the 3 year/ 36k mile warranty was expired. So I continued and had the vehicle repaired through Tuffy. After several weeks, the transmission was replaced, I flew up to Ohio and drove the vehicle back to Virginia. However, a couple of months later, I discovered that the vehicle, in fact, had a 7 year/ 100k extended powertrain warranty that Ford omitted when I originally contacted them. Ford was reluctant, but ultimately reimbursed me for the out-of-pocket expenses for the repair due to their mistake many months later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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