2014 Ford Expedition

The contact owns a 2014 Ford Expedition. The contact stated that while at the car wash, the running boards extended downward and fractured. The contact stated that the running boards failed to retract as intended. The contact stated that while driving at various speeds, the running boards were extending and retracting independently. The contact engaged the running boards to extend down. The contact stated that the front driver's side window became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who repaired the window motor. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

ON SUNDAY NOVEMBER 29, 2020, THE VEHICLE WAS DRIVEN BACK FROM CHURCH, APPROXIMATELY 10 MILES. IT WAS PARKED ON A GRAVEL DRIVE WAY, IN PARK, AND THE KEY REMOVED. THE VEHICLE WAS EXITED AT APPROXIMATELY 12:35PM. AT 2:46PM IT WAS NOTICED THAT THE VEHICLE WAS UP AGAINST A TOWABLE MAN-LIFT WITH THE TONGUE OF IT INSIDE THE FRONT GRILL OF THE VEHICLE. THE KEYS WERE RETRIEVED FROM THE HOME'S DINING ROOM TABLE A SHORT TIME LATER AND THE VEHICLE WAS MOVED OFF OF THE MAN-LIFT AND THE PARKING BRAKE WAS SET TO ASSURE THAT IT DID NOT ROLL AGAIN. IT WAS NOTED THAT THE VEHICLE WAS LOCKED, IN 'PARK', AND EVERYTHING APPEARED NORMAL. AT THIS POINT IT WAS REALIZED THAT A RING CAMERA WAS OBSERVING THE AREA. THE VIDEO WAS RETRIEVED TO SEE EXACTLY WHAT HAPPENED. THE VIDEO SHOWS THAT AT 12:41PM, SIX MINUTES AFTER PARKING THE VEHICLE, IT BEGAN ROLLING UNATTENDED, AND CAME TO RESET AGAINST THE MAN-LIFT. SHORTLY THEREAFTER ALL ATTEMPTS WERE MADE TO DUPLICATE THE ISSUE BY ATTEMPTING TO REMOVE THE KEYS WITHOUT THE VEHICLE BEING IN PARK, ETC. THE INCIDENT COULD NOT BE RECREATED. THE VEHICLE WAS TAKEN TO REYNOLDS FORD OKC THE NEXT MORNING. THE VIDEO OF THE EVENT HAS BEEN PROVIDED TO REYNOLDS FORD OKC. I HAVE WORKED WITH THE SERVICING DEALER TO NOTIFY FORD CORP. OF THIS EVENT. THEIR COUNSEL HAS ADVISED ME THAT THEY HAVE NO RESPONSIBILITY IN THE EVENT. I BEG TO DISAGREE. NO VEHICLE SHOULD EVER ROLL WHEN IN PARK, THE KEYS REMOVED AND THE DOORS LOCKED. I HAVE A RING CAMERA VIDEO OF THE EVENT THAT WAS SHARED WITH REYNOLDS FORD AND FORD CORP. I WILL BE HAPPY TO SHARE IT WITH YOU BUT YOUR DOCUMENTATION FORMAT WILL NOT ACCEPT VIDEOS.

THE DRIVERS SIDE DOOR WILL NOT ALWAYS CLOSE AND SECURE. THE DOOR LATCH SOMETIMES STAYS IN THE OPEN OR CLOSED POSITION. THE VEHICLE WAS STATIONARY. UNSAFE AS YOU WOULD HAVE TO DRIVE WITH THE DOOR UNSECURED.ALSO THE SHIFTING LEVER WILL OCCASIONALLY STICK IN PARK AND WILL NOT COME OUT EVEN AFTER APPLYING THE BRAKE. UNSAFE IF YOU HAVE TO STOP AND PUT IN PARK ON SIDE OF ROAD OR HIGHWAY YOU CAN'T TAKE IT OUT OF PARK WHEN CLEAR TO DO SO. DEALER SAID THEY CAN NOT REPAIR BECAUSE THEY CAN NOT DUPLICATE ISSUE. THE ONLY WAY TO PUT THE VEHICLE IN MOTION WAS TO DRIVE WITH DRIVERS DOOR NOT SECURED.

PAINT BUBBLING ON THE REAR LIFT GATE. THIS ISSUE IS RELATED TO CONTAMINATION OF THE ALUMINUM BEFORE PAINTING. FORD IS AWARE OF THIS ISSUE, BUT IS IGNORING IT, CLAIMING IT IS NO LONGER COVERED UNDER THE WARRANTY AND OR THE WARRANTY DOES NOT APPLY. THERE ARE MANY PEOPLE HAVING THE SAME ISSUE ON HOOD AND TAILGATE ON MULTIPLE FORD MODELS. FORD HAS ISSUED A TSB: 17-0062 ABOUT THIS ISSUE:. HTTP://WWW.REVBASE.COM/BBBMOTOR/TSB/DOWNLOADPDF?ID=201136 THERE ARE NO ACCIDENTS TO THIS CAR. THE CAR HAS ALWAYS BEEN IN THE SOUTH EAST, SO NO ISSUES WITH SALT. SEE ALSO: HTTPS://WWW.GOOGLE.COM/SEARCH?Q=FORD+PAINT+BUBBLING+TSB&OQ=FORD+PAINT+BUBBLING+TSB&AQS=CHROME..69I57.28698J0J4&SOURCEID=CHROME&IE=UTF-8 HTTPS://FORD.OEMDTC.COM/1349/ALUMINUM-BODY-PANEL-CORROSION-APPEARING-AS-BUBBLED-OR-PEELING-PAINT-2000-2016-FORD-LINCOLN-MERCURY

FORD RECALL ON EXPLORER MODEL REGARDING THE VEHICLE NOT RECOGNIZING THAT THE SHIFT GEAR IS IN THE PARKING SETTING,THEREFORE THE KEY IS UNABLE TO BE REMOVED...ALSO RENDERING THE VEHICLE UNSAFE CONSIDERING THAT SINCE PARKING ISN'T ENABLED THE VEHICLE MAY ROLL RESULTING IN INJURY OR DEATH.I WOULD ALSO LIKE TO ADD TO THE RECORDS THAT THIS IS THE THIRD TIME I'VE EXPERIENCED THIS MALFUNCTION IN 3 DIFFERENT MODEL YEARS INCLUDING 2012 AND 2008. I WOULD ALSO LIKE TO REPORT THAT THE AUTOMATIC RUNNING BOARDS HAVE BECOME DIS ENGAGED IN THE MOTOR AND ONLY WORK RANDOMLY WHICH IS ALSO DANGEROUS WHEN ENTERING VEHICLE.