Illustration2010 FORD EXPEDITION HEADREST DESIGN IS EXTREMELY UNCOMFORTABLE. ANGLE IS TOO FAR FORWARD. I HAVE CONSTANT UPPER BACK AND NECK PAIN SINCE BUYING THIS VEHICLE IN MAY 2010. THE DEALER HAS NO SOLUTION TO ALTER OR REPLACE FACTORY PARTS. FORD NEEDS TO REPLACE THIS DEFECTIVE PART IMMEDIATELY! *TR
2010 Ford Expedition
Owner reports · Recalls · Investigations
Fewer warning signs than most model years
Owner complaints for the 2010 Ford Expedition are lower than the model-year median of 155.
About this comparison →How this year compares
Owner complaints by model year
Compare all Expedition years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
140–25K
825–50K
550–75K
575–100K
9100–150K
5150K+
46 reports with mileage · 12 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 10 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 10 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Structure. Review the 10 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
10 crash reports1 fire reports5 injury reports
Seats complaints
6 reportsI JUST WANT TO REPORT HOW UNCOMFORTABLE THE HEADREST IN THE FORD EXPEDITION ARE. THEY ARE TILTED WAY TO FAR FORWARD. *TR
THE TWO FRONT HEADRESTS ARE AT AN ACUTE ANGLE TOWARDS THE FRONT OF THE VEHICLE AND PRECLUDE THE DRIVER/RIDER FROM SITTING UPRIGHT WITHOUT TILTING HIS HEAD CONSIDERABLY FORWARD. RIDING LIKE THIS FOR ANY LENGTH OF TIME CAUSES A VERY BAD NECK ACHE AND PREVENTS THE DRIVER/RIDER FROM BEING ABLE TO LOOK UP. THE ONLY SOLUTIONS ARE TO …
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THE TWO FRONT HEADRESTS ARE AT AN ACUTE ANGLE TOWARDS THE FRONT OF THE VEHICLE AND PRECLUDE THE DRIVER/RIDER FROM SITTING UPRIGHT WITHOUT TILTING HIS HEAD CONSIDERABLY FORWARD. RIDING LIKE THIS FOR ANY LENGTH OF TIME CAUSES A VERY BAD NECK ACHE AND PREVENTS THE DRIVER/RIDER FROM BEING ABLE TO LOOK UP. THE ONLY SOLUTIONS ARE TO REMOVE THE HEADREST OR TO TURN THE HEADREST AROUND. BOTH OF THESE TOTALLY DEFEAT THE PURPOSE OF THE HEADREST TO PREVENT WHIPLASH. *TR
HEADRESTS FOR DRIVER'S AND PASSENGER'S SEATS ARE AT AN ACUTE INWARD ANGLE FORCING IMPROPER SITTING POSITION IN SEAT AND POINTING THE HEAD DOWNWARD. *TR
TL*THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT TEST DROVE ANOTHER 2010 EXPEDITION VEHICLE AND NOTICED THAT THE HEAD RESTRAINT WAS POSITIONED WHERE HER HEAD AND CHIN IS HITTING HER CHEST. FORD LET HER KNOW THAT THE 2010 VEHICLE WILL BE DIFFERENT WHERE NOW SHE HAS TO POSITION IT WHERE SHE CAN OBSERVE TRAFFIC IN AN UNCOMF…
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TL*THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT TEST DROVE ANOTHER 2010 EXPEDITION VEHICLE AND NOTICED THAT THE HEAD RESTRAINT WAS POSITIONED WHERE HER HEAD AND CHIN IS HITTING HER CHEST. FORD LET HER KNOW THAT THE 2010 VEHICLE WILL BE DIFFERENT WHERE NOW SHE HAS TO POSITION IT WHERE SHE CAN OBSERVE TRAFFIC IN AN UNCOMFORTABLE POSITION . SHE HAS EXPERIENCED PAIN TO HER NECK AND CHEST. THE DEALER WAS CONTACTED AND THEY STATED THAT THEY COULD NOT MAKE AN MODIFICATIONS SINCE THEY WERE NOT APPROVED FOR THE SAFETY STANDARDS. THE FAILURE MILEAGE WAS 2 AND THE CURRENT MILEAGE WAS 5800. UPDATED 05/06/10. *LJ UPDATED 06/25/10.*JB
TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER HEAD RESTS ARE AT AN ACUTE ANGLE. THIS ANGLE DISABLED THE OCCUPANTS FROM BEING PROPERLY POSITIONED IN THE SEATS. HE NOTIFIED THE MANUFACTURER; HOWEVER, HE WAS ADVISED BY A REPRESENTATIVE THAT THE ANGLE WAS THE NORMAL DESIGN OF THE…
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TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER HEAD RESTS ARE AT AN ACUTE ANGLE. THIS ANGLE DISABLED THE OCCUPANTS FROM BEING PROPERLY POSITIONED IN THE SEATS. HE NOTIFIED THE MANUFACTURER; HOWEVER, HE WAS ADVISED BY A REPRESENTATIVE THAT THE ANGLE WAS THE NORMAL DESIGN OF THE VEHICLE. THE FAILURE MILEAGE WAS 3 AND THE CURRENT MILEAGE WAS 154. UPDATED 10/13/09.*JB
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.