2019 Ford Escape

I went to get my spark plugs changed as maintenance on my vehicle. The plugs on both the second and third cylinder were very tight and breaking with residue all over the plugs. The shop I took my car to had to send it to another shop in order to get the plugs put back into the engine. Since then it sounds like a blown muffler whenever I start my car and I have a check engine light with a third cylinder misfire. I have also been having white smoke whenever I start my car with a cool engine. I tried seeing about getting the car fixed but mechanics don’t want to touch my car because they said it will not fix the issue because this is a manufacturer defect caused by coolant intrusion. Now I have to sell my car and. I am under because I still owe 6340.95 on my Loan. The most I can get for it is $3300 through Carvana. The car has less 96,092 miles.

The engine recall was warrenteed up to 80,000 miles. l bought the vehicle with 75,000 miles. Sure enough l had the defective engine and it blew out at 113,000 miles. l ended up getting a personal loan as the engine was $10,000. I'm upset because Ford can set what ever mileage they want to establish a warranty expiration period. Hope you can help

engine misfire, white smoke, loss of power while driving. Due to Coolant intrusion which could lead to dangerous situations, such as an unexpected stall in traffic or an engine compartment fire. Ford had offered a campaign thro' CSP 21N12 program but for a short time in 2022 which excluded many vehicles for people whose did have issues at that time.

To Whom It May Concern, I am submitting this complaint to report a design defect affecting serviceability and safety on my 2019 Ford Escape. On this vehicle, replacement of a standard headlight bulb requires removal of the fender assembly in order to access the headlight housing. This design transforms a routine, safety-critical maintenance item into an excessively complex and costly repair. I have had to replace a headlight twice within the past two years. The most recent replacement cost approximately $800, with the majority of the cost attributable to labor required solely because of the vehicle’s design, not due to damage or abnormal conditions. The headlight bulb itself represents only a small portion of the total cost. Headlights are a required safety component that must be replaced periodically. A design that makes replacement prohibitively expensive discourages timely maintenance and may result in vehicles being operated with failed lighting, creating a potential safety risk. I believe this represents a failure to design for serviceability and places an unreasonable maintenance burden on consumers for a basic safety function. I respectfully request that NHTSA review this design as a potential defect. Thank you for your attention to this matter.

he freeway I notified future ford of concord and I was told I would receive a call back but as I recall I didn’t receive a call back. The car started acting as if nothing was wrong about a week or so later then two days ago December 13,2025 first my head lights went out and a message saying there’s a bulb outage or electrical issue appeared and also the hill assist unavailable warning light appeared , following the 911 calling assistance is unavailable as well, and I also noticed my radio is no longer producing sound so I believe the engine ( block , head gasket etc) component also electrical system, sync 3 system has also failed or malfunctioned. During the second occurrence I was driving as I was before which led to The safety of my children, my husband and myself put at risk being it was night time and I could no longer see the road the car acted as if it was turning off and slowing down.. yes there was warning lamps, messages or other symptoms of the problem during the failures, and they first appeared at the exact time of the failures . Also below are photos captured from the ford vehicle app alerting me about issues for the car

I am reporting a safety-related engine defect on my 2019 Ford Escape (2.0L EcoBoost). On September 23, 2025, at 72,233 miles, the engine failed due to coolant leaking into the combustion chamber (cylinder #3). Ford’s own dealer confirmed coolant intrusion and referenced Ford TSB 22-2239. This issue is associated with known EcoBoost coolant-intrusion failures documented in multiple Ford bulletins and class-action suits. The engine failure required a complete long-block replacement costing $8,644.38. Ford denied assistance despite the failure occurring within the extended 7-year/84,000-mile coverage window under Customer Satisfaction Program 21N12. Coolant intrusion can cause sudden engine failure, stalling, loss of power, or inability to accelerate, creating a hazardous driving condition. I request NHTSA review this defect as part of the widespread EcoBoost coolant-intrusion problem. Owner: [XXX] , [XXX] . VIN: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)