2018 Ford Escape

I purchased a 2018 Ford Escape in February 2024 with 80,000 miles from a dealership. The vehicle had a single owner and appeared to be in great condition at the time of purchase. However, in December 2024 it presented a critical safety issue involving the engine. While driving, the vehicle began shaking violently and lost power, almost stopping in the middle of an intersection. This placed me and others at significant risk of a collision, as I was unable to control the car properly or move it safely out of traffic. The problem was confirmed by the Ford dealership, where diagnostics initially revealed a misfire code (P0302). After further inspection, the dealership determined that the engine required a full replacement. This repair was estimated to cost $9,000—nearly the current value of the vehicle. The car is at the dealership and has not been repaired due to the prohibitive cost. Through my research, I found Technical Service Bulletin (TSB) 19-2346, which documents similar engine issues reported by other Ford Escape owners, requiring significant repairs and part replacements. Despite reaching out to Ford Customer Service, I was denied assistance and left to bear the full cost of these extensive repairs. There were no warning lamps or messages prior to the failure. The issue occurred without warning while I was driving, making the defect hazardous. Given the serious safety implications of this defect, I strongly urge this issue to be considered for recall. A vehicle with relatively low mileage should not experience catastrophic engine failure, and Ford must take responsibility for addressing this widespread and dangerous issue. My life and the safety of others on the road are far more valuable than the cost of repairs.

The contact owns a 2018 Ford Escape. The contact stated while driving at approximately 10 MPH, the "Engine Overheated" message was displayed on the instrument panel, and the vehicle shut down. The vehicle failed to return to normal operation. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was an internal coolant leak intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 108,000.

Coolant is getting in to the engine and blowing the engine up. Ford is aware of the issue but is denying coverage and repair under a distraction. They are aware of the repair and issued Customer Satisfaction program 21N12 which is the fix to the engine. However, they say that if customer satisfaction program 19B37 was not completed prior to 2022, then you do not qualify to do 21N12 even though under 21N12 if the car is under 7 years old and 84,000 miles that it qualifies. Ford says that if the previous owner (since we did not get the car until 2023/24) did not do 19B37 that we are screwed and they will not cover the engine replacement that they know about. This issue is all over the internet, so I am shocked a recall has not been issued.

Complete Engine failure causing vehicle to be totally un drive able at only 91,000 miles. Engine failure cause was diagnosed by local authorized Ford dealer service department as systemic engine design flaw that caused catastrophic fluid intrusion into cylinder(s), rendering engine useless. Remedy, engine needs to be totally replaced, not repaired, but replaced. Not an isolated incident in my particular case as there have been thousands of issues with this model of engine that FORD (manufacturer) has employed on this model year, make, and model (2018 Ford Escape SEL). No warning lamps lighted to warn of potential engine failure, and most importantly, no written notices provided by Ford to alert of the catastrophic engine issue, and certainly no information on remedies provided either.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion into cylinders one and four resulted in damage to the engine. The contact was informed that the engine would need to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 85,000.

The contact owns a 2018 Ford Escape. The contact stated that upon starting, the check engine warning light was illuminated. The engine fault service immediately message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the cylinder had misfired. The coolant was flooding the engine. The dealer recommended an engine replacement. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 87,800.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning illuminated. In addition, the vehicle was driving unusually rough with the engine misfiring. The contact and his father attempted to change the spark plugs. The contact stated that one of the spark plugs had seized and was unable to be removed. The vehicle was towed to the dealer where it was diagnosed with a coolant leak and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under recall repair or special programs. The failure mileage was approximately 86,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving up a hill at an undisclosed speed, the engine overheated. The contact pulled over and waited for the engine to cool down. The contact stated that several unknown warning lights illuminated and remained illuminated. The vehicle was taken to a dealer where it was diagnosed and it was determined that there was coolant leaking into cylinder #2, and the engine needed to be replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The failure mileage was unknown.