2018 Ford Escape

The complaint was submitted on behalf of the contact's daughter. The contact's daughter owned a 2018 Ford Escape. The contact stated that while the contact's daughter was driving, the contact's daughter's vehicle was involved in a rear end crash where the vehicle was driving at approximately 45 MPH. The contact stated that none of the air bags deployed. The contact stated that the vehicle was crashed into the rear and then the front of the vehicle. The contact stated that the front of the vehicle was damaged to the extent that the driver's and passenger's doors had to be opened with heavy equipment. In addition, the rear of the vehicle crashed in and the rear window fractured. The contact stated that the rear of the vehicle was severely damaged. The contact mentioned that the other vehicle did have the air bags deployed. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. The contact's daughter was the only occupant in the vehicle, was transported to the medical center by EMS. The contact's daughter sustained a mild concussion, whiplash and lower back pain. In addition, the contact's daughter sustained additional bumps and bruises to the body. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,365

The contact owns a 2018 Ford Escape. The contact stated that while driving at 55 MPH, the vehicle started to hesitate upon depression of the accelerator pedal. The check engine warning light was flashing. The contact stated that upon scanning the vehicle with a vehicle scanner, the contact retrieved diagnostic trouble codes that indicated a misfire in engine cylinder #2. The vehicle was initially towed to an independent mechanic, who referred the contact to the dealer. The vehicle was towed to a dealer, where it was diagnosed with engine failure. The contact related the failure to the Ford Customer Satisfaction Program: 21N12; however, both the dealer and the manufacturer informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline to file a vehicle safety complaint. The vehicle was not repaired. The failure mileage was approximately 131,000.

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming out of the exhaust pipe, and the vehicle experienced a rough idle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and advised the contact to file a vehicle safety complaint with the NHTSA Hotline. The failure mileage was approximately 70,000.

The contact owns a 2018 Ford Escape. The contact stated that on several occasions while entering and existing the driver’s door, the hinges made a loud popping sound like the door would detach. The contact stated that the hinge on the door need to be reinforced. The vehicle was taken to a dealer where it was determined that the driver’s door hinge needed to be reinforced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

2024 Car smoking making a noise. Ford dealer told warranty company it needed a new engine. Warranty company was going to buy a new engine but Ford said the engine was under their warranty and they would replace it. They only replaced the short block. 2025 Ford said no longer under warranty - engine pouring out oil. Now they say it needs a long block cost $14,000. They will not pay for it.

The contact owns a 2018 Ford Escape. The contact received Ford Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The vehicle was taken to the dealer and the contact was informed that there were no recalls or programs in the system on the vehicle. Recently, the contact stated that upon starting the vehicle, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer and the dealer was provided Customer Satisfaction Program number. The dealer denied assistance and provided the contact an estimate for the repair. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 90,000.

Frequently (not all the time) the motor would shake after filling with the gas in tank when I start the engine and it stops pumping. So It needs to be turned back on and have to use the gas pedal to keep it running during neutral mode. Something is not right. It has to do with fuel pump system issue and engine light would be on when the problem comes.

The contact owns a 2018 Ford Escape. The contact stated when the vehicle was started, the engine failure warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with internal engine failure and coolant intrusion. In addition, the contact was informed that the engine had overheated internally. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under warranty or any special programs. The failure mileage was 92,420.

I am writing to report a serious and, from my research, widespread issue with my 2018 Ford Escape equipped with the 1.5L EcoBoost engine. My vehicle is currently experiencing a coolant leak into cylinder #2, leading to a significant misfire and severely compromising its driving ability. Upon searching for "common problems with 2018 Ford Escape 1.5 EcoBoost," the first and most prominent result was this exact issue, indicating a systemic design or manufacturing defect rather than an isolated incident. This malfunction presents a significant safety concern. My girlfriend and I had planned a long-distance trip to Los Angeles this September. We are fortunate that this engine failure occurred locally rather than on a major interstate, where the sudden loss of power and severe engine shaking could have led to a dangerous situation, potentially causing an accident. Given the prevalence of this problem among other owners of this engine, I urge the National Highway Traffic Safety Administration to investigate this matter thoroughly. A widespread defect of this nature poses a clear risk to public safety. Thank you for your time and attention to this critical issue.