2018 Ford Escape

I have a 2018 Ford Escape that I purchased 2 years ago. Three days ago, it would not start and when we got it to start white smoke came out and there was no coolant left in the chamber. There is no fluid under the car and the car warning light came on saying PowerTrain malfunction, reduced power. The fluid went in the cylinder we believe. We went to a Ford dealership and was told there are no recalls on this vehicle. When we looked up online we see that There was a Program 21N12 for this problem but because it's not a recall we can't use it. How do we get help with this?

The vehicle was shaking really bad when started. I took the vehicle to a mechanic since it seemed like it was mis-firing. I was told the vehicle was leaking coolant into the 2nd cylinder causing damage to my engine. I was told I needed a whole engine replacement. I called Ford Customer care and was told there is no service programs for my VIN number. I also purchased the extended warranty when purchasing this vehicle which just expired in NOV 2024. I can't believe Ford will not honor this engine replacement when I just saw online this was an ongoing issue and my vehicle was was in the time frame of 96 months or $150,000 mile time frame.

When the transmission gets warm, the car stops driving. It goes into all the gears fine. The vehicle has 102 thousand miles and I’m told the transmission needs to be replaced already. There are no recalls on the vehicle, but from what I have been reading, the Ford Escapes are known for transmission concerns. How is there no recall on the transmissions.

I am writing to implore the NHTSA to finally take an interest in the ongoing issues with the engines in the 2018-2020 ford escapes. you have over 1600 documented statements from concerned owners who ford has no intention of aiding. Its ironic that all are experiencing the same issues and receiving almost the same answers from the dealerships, Ford and your agency. When calling Ford we are all directed to contact NHTSA who then sends us back to Ford who then sends us to the dealership who states its up to NHTSA. Well if Ford is saying that NHTSA can add the vins that were left off under their safety recalls 19B37 and 21n12 Then I say add them all so Ford will honor their statements and fix these engines. You have over 1600 complaints and that's what we know of. at 10,000 an engine that is over 16,000,000.00 that the citizens of our nation have to cover for a flaw that Ford has admitted and every dealership will corroborate. I have read most of the complaints filed that are printed and it amazes me that no one at your office is doing anything about this. I ask that you tell us who we actually need to be speaking to because getting sent around the horn continuously isnt helping any one out. Please take notice of these safety issues it clearly states in fords 21n12 recall that these engines could combust or stop running while driving think of how many lives could or could have been saved if there was an issue that went un reported. I do not know about you but for me the loss of any 1 life is to great when it could be prevented. Its time for the NHTSA to do their Job and make Ford honor their obligations to their consumers. I ask you please send me an email or contact to whomever can discuss this issue with me in more detail

While driving the vehicle car completely shuts off in the middle of traffic, dash lights turn off then power went out.Now HORN no longer works. Turned the car back on and pulled to the side of the road. I tried to accelerate and white smoke came out of the back of the vehicle and a rattle noise from the front passenger side. Warning lights never turned on ! I was able to drive the vehicle to a nearest ford dealer after stopping multiple times in the process. Took the car to Ford , they claimed there was no issues except the ones they found not relating to the problem I first stated . They advised me for security I would have to get these problems fixed and that could be the cause. I picked the vehicle up 2/17/2025, $1951.72 later. Car cuts off again in the middle of Traffic , Smoke , lights flash then everything went off. I have a full report of the battery and everything else however the car is a big SAFETY ISSUE IF IT KEEPS STOPPING IN TRAFFIC .

A Design Flaw (as confirmed by a Ford Service Advisor) in the engine block allows coolant to seep into the engine, rendering the engine useless. Ford has a TSB on this, they know it's a problem, other previous years similar engines have been recalled, these engines currently have class action and private lawsuits happening, and Ford extended the warranty on these vehicles to 84k miles because of this KNOWN mistake on their part. So.... after 84k miles Ford no longer stands behind their product. Leaving me and my family with a monthly car payment and a car that's sitting at the dealer that needs and $8k repair. I've had the car towed twice and am relying on friends to get around. Ford should own up to this and either fix or replace the vehicle. It's not right, and certainly doesn't make us want to buy American cars.

My engine light came on and within a three day time span my engine overheated. I kept up with all maintenance on my vehicle and even had a previous diagnostic ran on the vehicle a month prior. I was told there was a customer satisfactory warranty that expired in November 2022 on my vehicle but information was given to first owner that stated what would happen to my vehicle. I bought my car in March of 2021Due to me getting my car from Hondas car lot they said they were unaware that the vehicle had a warranty at time of sale which would have been of great help. I have been quoted $10,000 to replace the motor in my car due to coolant intrusion, short block, and a spark plug being stuck within the engine. My car ran hot with myself, a dog and my son being in the car in the middle of a busy street but we were able to move vehicle to a safe spot while car was malfunctioning. I was told to look under the hood by my boyfriend to check fluids and he went into detail on what to check for and we found that the oil was clean but their was no antifreeze in the vehicle. I received my oil change in September of 2024 and everything required for my tags that is done yearly all on the same visit.

The contact owns a 2018 Ford Escape. The contact stated while the vehicle was parked, the vehicle stalled and failed to return to normal operation. An unknown warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The diagnostic test result was not provided. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 120,067.