2018 Ford Escape

Engine light came on. It came up as misfire cylinder 3 needing spark plugs/Ignition coil so I made an appointment to get that fixed. On my way to my appointment today, the “engine overheating stop vehicle” warning came on. Turns out this is the known coolant intrusion into the engine block problem that has caused the engine to crack and now needs replaced. Called Ford customer service and just like what they are telling everyone else, there is nothing they can do to help. Yes it’s a known problem by Ford but they will not fix it because my car does not meet mileage criteria. It has 130,000 miles.

To whom it may concern, I am writing to express my deep frustration regarding a serious issue with my Ford vehicle. My vehicle recently displayed code P0302 – Misfire Cylinder 2, which has been diagnosed as coolant intrusion into the cylinder. The recommended repair is a replacement long block, along with new hardware and seals. This is a known issue with certain Ford engines — one that Ford previously covered under warranty or service campaigns prior to 2023. My vehicle has fewer than 60,000 miles, yet it has suffered a major engine failure clearly tied to a manufacturing defect. Ford and even U.S. government agencies are aware of this widespread issue. Unfortunately, Ford is now refusing to take responsibility for a defect they have long known about. It’s extremely disappointing to see such disregard for loyal customers. This experience has completely eroded my trust in Ford. It’s clear why so many Americans are turning to foreign manufacturers — companies that take accountability and fix known problems instead of ignoring them. I will never purchase a Ford again, and I will be sharing my experience so that others are aware of how these issues are being handled.

I’ve seen others report on the same issues and hopefully this brings something up for a recall. At first it was a misfire in the engine, and oil getting into the spark plugs. Then coolant leaking. Then overheating. I looked into the codes and took it into the shop and it’s going to cost me 8-12,000 to fix due to the same issue that other people all seem to be having.

I am at 123,000 miles, older driver that primarily drives around town. I have been having issues with the transmission lagging, I had the transmission serviced but the problem persists. The transmission shop tried to reset the transmission, however it will not reset. It was diagnosed with an issue with the 3rd/5th gears (related), and suspected to have an issue with the gears plate. Far too few miles to have this happening.

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming out of the exhaust pipe. The vehicle was taken to Christian Brothers Automotive, where it was inspected, and the contact was informed that the vehicle was experiencing excessive oil consumption and the coolant level was abnormally low. The mechanic referred the contact to the dealer for assistance. Additionally, the contact stated that the message "Power Train Malfunction" was displayed. The vehicle was taken to the dealer to be diagnosed, but the vehicle was not diagnosed or repaired. The contact related the failure to the Customer Satisfaction Program: 21N12 (GTDI Engine – Short Block Replacement After Coolant Intrusion). The dealer referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the Customer Satisfaction Program. The failure mileage was approximately 80,188.

My 2018 Ford Escape 1.5L Ecoboost experience rough starts for about a week. Then on the highway the engine temperature gage shot all the way to hot, the check engine light began flashing, and the vehicle started rumbling. We parked and had the vehicle towed. The mechanic diagnosed the problem as coolant intrusion into the cylinder. It has cracked the engine block. This issue is known to be a problem by Ford. The dealership mechanic knew what the problem just from the make, model, and year. Ford released a letter to all dealerships to attempt a computer repair in 2022, apparently to buy time as they knew there were going to be issues as these vehicles aged. The letter suggests that Ford and the Dealers are to contact anyone who purchased these vehicles. We were not contacted. We have contacted Ford and their customer service representatives say that Ford has a Customer Satisfaction Program, 21N12, in place to fix these vehicles, but it "is not attached to our VIN" and there is nothing they can do. When you ask for a supervisor, they call from a Toll Free Number after 8:00pm and tell you the same thing. "That program isn't attached to your VIN" and there is nothing they can do about it.