2018 Ford Escape

I Purchased a 2018 Ford Escape SE (VIN# [XXX] ) with 1.5 EcoBoost Engine on 9/24/2023 with 89,726 miles. On 12/10/2023 my 16 year old son was operating vehicle when he experienced a catastrophic engine failure and the vehicle is unserviceable. The vehicle had 90,766 miles on it at the time of the failure. Vehicle was diagnosed on 12/18/2023 and it was determined that there was coolant intrusion into the #2 and #3 cylinder and that the engine will need to replaced. Diagnosis showed that Ford had issued (2) Customer Satisfaction Program alerts on the vehicle for this issue Ford CSP 21N12 and 19B37 on 06/9/2022. I contacted Ford Motor Company and my local dealer to report the issue. I was advised this is a known issue with this specific engine although the vehicle is beyond the extended warranty under the Ford CSP's above. This known issue on this vehicle was not disclosed to my at the time of purchase and Ford will not cover any cost associated with the repair. I feel this known issue should be a recall due to the fact that this catastrophic engine failure does pose a significant safety risk to the vehicle operator and other traveling public. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The contact stated that the vehicle was inoperable. The vehicle was towed to an independent mechanic where it was diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

The contact owns a 2018 Ford Escape. The contact received Customer Satisfaction Program: 19B37 PCM (Power Train Control Module) reprogramming. After the reprogramming was performed, the contact stated that the vehicle failed to accelerate while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated there was white smoke coming from the engine. The contact was almost in a crash due to the failure. The vehicle was taken to the dealer to be diagnosed. The contact was informed by the dealer that the PCM needed to be replaced before an additional diagnostic test was performed to determine if coolant had intruded into the engine. The manufacturer was notified of the failure. The manufacturer initially stated that the cost of the repair would be fully covered; however, the contact was later informed that the warranty had expired. The vehicle was not repaired. The failure mileage was 35,176.

Coolant going into block and ford refuses to fix makes no since there was a customer satisfaction on this issue it ended . But I never got the paper work on this issue I would say people before me did .Ford customer service told me I should of been cking internet really it was a new car for me and now they want 6000 to fix . I don't understand cuz I did a recall and the 1.6 and 2.0 why did they not do a recall on the 1.5 that makes no sense to me I really wish somebody would explain it to me this problem has been with this motor since 2010 they recalled all of them but they won't recall this now I'm lost please help me I'm done with that a car now for a month nobody is willing to help I have an extended warranty they won't help because they said that Ford should fix it cuz it's their default. But it doesn't make any sense that you got it somebody recalls all the other ones but not the 1.5 and now they're recalling 2020

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged cylinder #2, requiring the replacement of the engine long block. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the head gasket. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 92,000.

In Oct 2023, I received a transmission fault warning on my car after my car began having issues after the start up to kick in to gear to drive. When I took it to the Ford dealership to be serviced for a diagnostic test, they told me there was metal in my transmission and I would need a new transmission at a cost of more than $8,000. Considering my car is 5 years old, I bought it brand new from the dealer and only has 34,000 miles and was just serviced in June 2023 and I have regularly had maintenance at least twice per year since I bought the car, I find this appalling that I am having such a significant repair required. Transmissions can last up to 200,000 miles and I am nowhere near that amount. I’ve never been in a wreck with this car and it was just serviced. My safety is at risk because my car needs a new transmission and is dangerous to drive. The Ford transmission is faulty and should be taken under consideration for review for major safety concerns. I as the customer should not need to put my family’s safety at risk nor should I have to cover this cost when Ford’s parts are faulty and of low quality.

We purchased at 2018 Ford Escape (VIN# [XXX] ), with 2.0-liter engine, it has 57K miles on it and has been well maintained. The engine indicator light came on, we took it into the Ford Dealership to diagnose the issue and were told it needed a new engine. Here’s the diagnosis provided by the Damerow Ford dealership in Beaverton, Oregon: VERIFIED CUSTOMER CONCERN. FOUND CODE IS P0301 CYLINDER 1 MISFIRE. VERIFIED NO COOLANT IN COOLANT TANK. FOUND WHITE SMOKE ON START UP AND BURNT COOLANT SMELL FROM EXHAUST. OIL AND COOLANT MIXING. REMOVED CYLINDER 1 PLUG AND FOUND COOLANT TRACES ON PLUG. PRESSURE TESTED COOLING SYSTEM AND FOUND COOLANT IN CYLINDER 1. BLOWN HEAD GASKET CAUSING CYLINDER WASH OUT. VEHICLE NEEDS AN ENGINE DUE TO WASH OUT AND BLOWN HEAD GASKET Ford Motor Company knows they have a serious coolant, engine and overheating defects. Ford has already been forced to recall more than 200,000 defective and unsafe vehicles. Ford recalled other Ford Escapes, because their 1.6-liter turbocharged engines overheated when coolant got low, causing the cylinder head to crack and spew oil. The vehicle we purchased is suffering from the same coolant leak, engine, and overheating issues which are serious safety defects that creates a risk of fire. We are requesting NHTSA take immediate action to require Ford by law to recall the vehicle and pay 100% of the cost related to replacement of the engine and all associated failed parts as a result of the coolant, engine and overheating defects. Car owners like us who unknowingly purchased a defective Ford product should not bear the burden of paying unjustified repair costs. I am requesting immediate action be taken by NHTSA to protect all consumers who were unaware they had purchased and were driving an unsafe and defective vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2018 Ford Escape has a coolant intrusion, which if left unchecked, can cause serious damage and danger (fire). I purchased this used vehicle from a trusted dealership, only 7 months ago, to now discover this issue and find out that the recall that could have fixed this is now "expired". Coolant intrusion was confirmed by a local autoshop and confirmed by Ford. There was a brief flashing MIL light, but it has not gone off since, which also adds to the concern.