2018 Ford Escape

I received my car back from All Star Ford on [XXX] with a rebuilt transmission installed. Since the repairs were under warranty I only had to pay $100 out of pocket. The following week I took the car in to have an oil change. The car seemed to run fairly well until [XXX]. The car started to make a strange rattling noise and a notification popped up saying that I needed to get an oil change soon. I thought this to be pretty strange as I had just got an oil change in April 2024 after I received the car back. I decided to take the car to get an oil change on [XXX] in which comments were noted that there was a major oil leak present and transmission fluid leaking as well. The following day on [XXX], as I was out and about, the car started to make the rattling noise louder as I started the car. I shifted the car in reverse to back out of a parking spot and then when I shifted into drive the car would not accelerate. I shifted into park and attempted to start the car again and it shut off and would not move. I had the car towed to All Star Ford same day and dropped the keys in the drop box because they were closed. I called again on [XXX] and was informed that the system had shut down at the shop and they could not get the approval from Ford Corporation to fix the issue. He stated that the mechanic diagnosed that the plate between the transmission and the engine was cracked and needed to be replaced. He estimated that he would be able to get the approval by 07/05/2024 and order the other parts since the shop had majority of the parts to replace again. He informed me that the repairs were still under warranty. I called on 07/10/2024 to check the progress of the repairs and Frank informed me that they are currently working on vehicle and will update me. I called on 07/12/2024 and left Frank a message for follow-up. Frank called me back and stated that there are more issues with the car which includes fixing additional items such as the torque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and lost motive power before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.

The fly wheel has had to be replaced twice on my car. I am driving and all of the sudden it starts clanking, I'm thinking my car is going to fall apart. First in 2021 and now again in 2024. I feel this is something that should be recalled because what are the chances that 2 went bad. It is getting fixed after Ford looked at it and wanted to charge us $2800.00 to replace. Took to a recommended transmission shop. Most people don't even know about reporting these issues. Not only that they replaced my engine already in 2021. I have had numerous problems with this car, if interested in checking it out you all are more than welcome to. I was out of town and suddenly my car would not start even though the battery good according to auto zone and O'reilly's was good. it is just crazy the problems, I am afraid to drive my car and being stranded somewhere. I am going to look for all the invoices i have from ford and will submit

Check engine light came on with a P0302 code, indicating misfire. Took it to the dealer that verified coolant intrusion, indicating 21N12. Mileage exceeding the allowable coverage under 21N12, but it was covered by an extended warranty. In addition to having the short block replaced, the wiring harness and PCM were soaked with oil, requiring additional replacement of both. A month prior, the flex plate also failed and required replacement under warranty.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the power train warning light illuminated. The contact stated while driving, the vehicle hesitated to accelerate. The contact took the vehicle to the dealer and was informed there was coolant intrusion in the engine, and the engine needed to be replaced. The manufacturer was made aware of the failure and informed the contact that the vehicle was not under recall or warranty for the failure. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 113,148.

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 35 MPH, there was an abnormal clicking noise detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the clutch plate and flex plate needed to be replaced. The contact called the local dealer and was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 89,000.