2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the engine misfired. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that coolant was intruding into the engine cylinder. The mechanic retrieved codes: P0304-00 and P0316-00. The vehicle was taken to the local dealer, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 71,000.

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle started shaking violently. There was no warning light illuminated. The following day upon start the vehicle, the "high engine temperature, stop safely" message was displayed. The contact stated that thick white smoke was coming from the tailpipe. Due to the failure, the vehicle was towed to the dealer and the contact was informed that the engine had failed due to coolant intrusion into the cylinder. The contact was informed that the engine block needed to be replaced. The manufacturer was notified of the failure but informed the contact that the vehicle was not included in a Customer Satisfaction Program associated with the failure. The vehicle was not repaired. The failure mileage was 83,783.

The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving 45 MPH, the engine overheated warning alert indicated that he should stop driving the vehicle. After a visual inspection of the engine compartment, he observed that the coolant level was abnormally low. After refilling the coolant reservoir, the vehicle seemed to return to normal functionality, but the failure recurred. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined coolant had leaked into the cylinder, causing damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related it to Technical Service Bulletin 22-2322, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.

The contact's sister owns a 2018 Ford Escape. The contact stated while driving at various speeds, that the vehicle hesitated. Due to the failure, the vehicle was towed to a dealer where the mechanic discovered that coolant had intruded into cylinder #1. Upon investigation, the contact thought that the vehicle would be covered under a Customer Satisfaction Program; however, the dealer informed him that the vehicle was not included in the Customer Satisfaction Program. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving 60-70 MPH, a message indicating that the vehicle was overheating and to pull over was displayed. The contact veered to the side of the road and allowed the engine to cool down. The contact continued driving, however, the vehicle was not accelerating as needed. The contact stated that the failure recurred 7-8 times within one week. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine cylinders, and the engine, the cylinders, and the valve cover gasket needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.

The contact owns a 2018 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the vehicle began to overheat intermittently, prompting the driver to pull to the side of the roadway, where the failure persisted. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the head gasket had failed. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 23V380000 (Engine) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 86,000. The contact stated after the independent mechanic diagnosed the vehicle with engine failure, the vehicle was towed to Ford who confirmed it was in fact engine failure. The cost for repairs was $10,000+ prohibitive without a recall, especially since there is a $17,000 balance on the financed car only ten months earlier.

The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the vehicle overheated. The message "Vehicle Running Hot” was displayed. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion in cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000. The VIN was not available.

The contact owns a 2018 Ford Escape. The contact stated while the vehicle was being serviced at an independent mechanic, the check engine warning light illuminated. The independent mechanic diagnosed that the spark plugs needed to be replaced. The contact stated that the spark plugs were replaced; however, while driving 55-65 MPH, the engine started misfiring and the vehicle was sputtering. The check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine cylinders, and the engine needed to be replaced. The dealer related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,893.

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact had taken the vehicle to a dealer where it was discovered that coolant had leaked into cylinder #2. The dealer informed the contact that either the engine block or the engine might need to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 103,000.

The contact owns a 2018 Ford Escape. The contact stated that when starting the vehicle, it would vibrate and shake. The starter would fail to successfully start the vehicle intermittently. The vehicle was taken to the dealer who diagnosed that coolant leaking into the engine causing the engine to fail. The engine needed replacement. The failure was related to Service Bulletin NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment) however they were 7,000 miles outside of the mileage limitation to receive the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that they did not meet the requirements of the Service Bulletin. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 92,000.