2018 Ford Escape

The vehicle was shaking really bad when started. I took the vehicle to a mechanic since it seemed like it was mis-firing. I was told the vehicle was leaking coolant into the 2nd cylinder causing damage to my engine. I was told I needed a whole engine replacement. I called Ford Customer care and was told there is no service programs for my VIN number. I also purchased the extended warranty when purchasing this vehicle which just expired in NOV 2024. I can't believe Ford will not honor this engine replacement when I just saw online this was an ongoing issue and my vehicle was was in the time frame of 96 months or $150,000 mile time frame.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that an unknown error message related to the coolant was displayed on the instrument panel. The vehicle was taken to a local service center, where it was diagnosed with a blown head gasket due to coolant intrusion into the cylinders. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

Check engine light came on and car would produce shaking and bumping feeling up on startup Took vehicle to AAA tire and auto Sylvania, Ohio. Service shop performed diagnostic. Used scope to visualize coolant in the third cylinder of the engine. Tech said that the cylinder was almost completely full of coolant and engine would fail soon and would need replaced. A few days later the car is now producing smoke from the exhaust and is now undrivable due to safety concerns from smoke and potential failure while driving.

Vehicle acts like it wants to stall when it starts. I had it checked and it has coolant intrusion on cylinder 3 from engine block. Ford dealer says it does not fall under a replacement campaign. I called Ford consumer support and was told that if the vehicle had been manufactured in building A versus B, it would be fixed by Ford. So, all the same parts are used to manufacture the vehicles................they all will have the same issue. The 21N12 campaign needs to be expanded to cover all vehicles since they have the same motor which results in the same issue. This vehicle has 43,932 miles on it so it hasn't even lasted the 60,000 miles that one would expect the engine to last. I am requesting that the NHTSA assist in getting this engine replaced since it is a known issue. Ford needs to replace all faculty engines.

Ford Customer Satisfaction Program 21n12. Coolant intrusion into one or more cylinders for the 1.5L Ecoboost motor. Ford will not repair this motor under the 21n12 code beyond 7 years or 84,000 miles. CSP 19b37 is required prerequisite prior to performing the 21n12 repair, so the 21n12 repair timeline therefore should start at the date of the 19b37 repair. My vehicle is just 4 months out of the 7 years (in service date) and Ford won’t cover the repair. Vehicle is inoperable and the repair cost will exceed the cars value after repairs are made. The vehicle currently has 79,xxx miles which is unacceptable by today’s vehicle life standards.

This vehicle has a known issue with coolant intrusion into the engine, while driving down the highway this caused my car to instantly send an engine overheating message and send the car into limp mode. While driving in the left lane i quickly lost all power and was limited to roughly 10mph to try and merge across 3 lanes of traffic. There was a customer satisfaction program to fix this but i am 6k miles beyond qualifiying.

Recall 21n12 Was sold this car from ford dealership without them disclosing this recall that has been in affect for years Now being told that my engine failed due to this recall but that ford isn’t going to cover it due to it being past the recall date now and I was quoted $14,000 which is more than what the car was even worth in the first place