2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that while driving 35-40 MPH, the check engine warning light was illuminated. The contact stated that while it was raining the windshield wipers became inoperable. The vehicle was taken to an independent mechanic who determined that the catalytic converter, windshield wiper motor, and emission coil needed to be replaced. The vehicle was repaired, but the failure recurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine briefly shuddered before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into several cylinders had caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnostic result. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 97,000.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was running roughly. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant in the cylinder. Additionally, the engine block was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 50,262.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle started to vibrate and shake while depressing the accelerator pedal. The shaking of the vehicle forced the contact to pull over. The contact stated that the check engine warning light illuminated and was flashing. The contact drove the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and determined that there was coolant intrusion in cylinder #2, and that the engine block was cracked near cylinder #2. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 57,000.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was difficult to start after refueling. The contact stated that after the vehicle was started, the vehicle shut off while depressing the accelerator pedal. The contact stated that the vehicle was able to be restarted and responded as needed after several attempts. The contact stated that the failure had become a consistent failure. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the canister purge valve had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 88,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 45 MPH, the vehicle started to lose power. The contact was able to continue driving and the check engine warning light was later illuminated. The contact stated that upon inspection, the contact discovered that the coolant reservoir was empty. Despite the failure, the contact drove the vehicle to an independent mechanic, and it was discovered that the coolant had leaked into a cylinder, causing the cylinder head gasket to be blown. The vehicle was diagnosed with engine failure and the vehicle was later towed to the residence. The dealer was notified of the failure and acknowledged that the failure was a known issue; however, the vehicle was not included in the recall. The contact was referred to the manufacturer and was provided the same information as the dealer. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 100,000.

The contact's husband owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle hesitated and lost motive power while depressing the accelerator pedal. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The transmission was replaced under warranty by the dealer. The contact stated that recently the failure recurred with an abnormal cranking sound coming from the vehicle. The contact was unaware of any warning lights being illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective flywheel and transmission. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the vehicle was no longer under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,798.