2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact used a diagnostic scanner to retrieve DTC: P0302 (cylinder #2 misfire). The contact replaced the spark plugs and the ignition coils; however, the check engine warning light remained illuminated. The contact stated that while starting the vehicle, there was white smoke coming from the exhaust pipes. The contact stated that after further inspection, the contact became aware that the coolant reservoir was almost empty. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.

low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This is due to coolant intrusion into a cylinder bore.

The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the check engine warning light illuminated, and the vehicle was shaking slightly. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 85,000.

Catastrophic engine failure; unless it could happen very quickly, the vehicle likely will not be available for inspection. As background, our family purchased this vehicle used from a MI dealer in July 2023. It was a trade-in by the previous owner, and the dealer did not disclose any known issues. This vehicle belongs to our daughter, who is a graduate student in upstate NY. After driving only ~6,000 miles, her safety was put at risk when she lost acceleration as gray smoke poured out of her tailpipe (had she been on a highway, both she and other drivers would have been at grave risk). She had the vehicle towed to a local service station and was told the engine needed to be replaced. After searching Google for problems with this vehicle's engine, a 1.5L Ecoboost, we discovered that not only is this a known issue (coolant intrusion) for which Ford did not issue a recall (instead, "Program #21N12 one-time repair for vehicles included in 19B37"), but there also is a class action lawsuit being litigated by Capstone Law APC. Given this, we towed the vehicle to the local Ford dealer, who also advised we need to replace the engine, we will receive no financial relief from Ford, and it will cost $12,000 for the replacement (we paid $16,000 for this vehicle less than two years ago). We have spoken to various individuals at the national Ford customer satisfaction organization, and they will not help us. So we now have an inoperable vehicle that my daughter can't afford to repair, and since we are not getting any financial relief from Ford, she is forced to buy a much older, high-mileage vehicle that may also put her safety at risk. The only indication of a problem was when the check engine light came on, but since the vehicle was driving fine, our daughter did not realize she should take it for service right way (this is her first vehicle, and she lives close to campus so drives only infrequently). She is unsure how long the light was on, but likely several weeks.

While driving, the transmission shuddered and jerked. I took the car to my garage, where it was diagnosed as needing a new transmission. At the time it had 98,258 miles. The transmission was replaced on 9/1/2023. In September, 2024, the transmission fault message and the check engine light came on. I took the car to Duval Ford where the transmission was rebuilt under warranty. Mileage at that time was 118,754. It took the dealer 3 weeks to get the car back to me. Two weeks ago, again the transmission fault message and the check engine light came on. (Mileage 128,952) Currently I am waiting for a loaner car from Coggin Ford so they can repair the transmission. I have been only driving short distances because I am afraid the transmission will suddenly stop working and I will have an accident or be stranded. I might add that in my 60+ years of driving this is the first time I have ever had transmission problems.

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle hesitated to start as intended; however, the vehicle then functioned as needed after being started. The contact stated that the check engine warning light was illuminated. Upon further investigation, the vehicle was scanned and diagnosed with a misfire in cylinder #4, due to coolant intrusion. The vehicle was taken to a local dealer, where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

2022 - driving to Maine from NJ in June. Transmission failed with no warning in traffic on [XXX] in Connecticut, almost caused a large accident and killed my girlfriend and I (car suddenly stopped moving in the middle lane). - Repaired at Colonial Ford in Danbury Connecticut. Receive repaired car 7/8/2022. July/2022 - car lacks power, dangerously so when accelerating, merging, or accelerating from stop. Took the vehicle to various dealers who held the car for weeks at a time, while lying to me, while not being able to “find the issue” that was clear as day. (dealers were Woodbridge ford and Duane ford in Summit, NJ) [XXX] - transmission failed again on [XXX] coming home from work (also almost caused a major accident but traffic was slower). 8/4/2022 - take my car back to Woodbridge Ford in NJ, they refuse to touch it (car is under ford warranty). They hold the car for 7 weeks and lie to me about everything. Ford corporate also lying to me about vehicle. After fighting with ford for 3 additional months, I had to call the GM of colonial ford in Danbury to explain the situation. They agree to repair under their warranty. Ford charges me $750 to tow the car up to Connecticut, do not reimburse me, and do not give me a rental at any point. I went almost a full year of making payments on a vehicle I haven’t used, and spent about $2500 in rental vehicles, mechanic appointments, towing fee, and loss of work opportunity due to lack of reliable transportation. Car now runs sluggishly and accelerates like a go kart. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We own and have owned a 2017 Ford Escape Eco-drive for over 5 years. We have just learned from two different local mechanic shops that coolant is leaking into cylinder #2 and presenting a check engine light error code (P0302). This is caused by some sort of internal engine crack. We have been told that this will roughly cost us $6,000.00 for a new engine, and that's on the low end. I have also learned that there is a class action lawsuit related to this issue. So, there's obviously a preexisting problem and ongoing resolved issue with his vehicle which needs to be addressed. Please HELP forward and handle this complaint with high attention and resolve.