2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that a handheld diagnostic machine was used to retrieve diagnostic trouble codes related to the transmission, and torque converter. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 112,453.

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle was idling rough with smoke coming from the exhaust pipe. The coolant level was constantly low despite adding coolant once every 3 days. The dealer was contacted and informed of the failure. The dealer confirmed there were no recalls associated with the failure. The contact learned of Customer Satisfaction Program: NHTSA ID 10213732 (Engine and Engine Cooling). The manufacturer was informed of the failure and confirmed there was no recall associated with the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 111,768.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken to a dealer and the dealer discovered coolant intrusion into the engine block, causing engine damage. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 26,406.

Vehicle suddenly overheaded and stalled to 5 mph. Mechanic states that there is a coolant leak that damaged the engine. Apparently, this is a known issue that Ford refuses to acknowledge. I have researched this a lot and it seems to be a very common problem. This was extremely dangerous as my [XXX] newly licensed son was driving the vehicle at the time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1. On [XXX] the coolant leaked into the engine cylinders causing complete engine failure. Yes, it is available for inspection. 2. On [XXX] my [XXX] son was driving with my [XXX] son and the engine overheated, nearly burning them both when they tried to release the pressurized coolant reservoir. 3. Yes, an autobody shop confirmed this upon inspection this morning (July 7th, 2025). 4. The only warning came while my son was driving on [XXX] and the engine warning appeared. He pulled over to pop the hood and inspect. On June 12th, 2025 my son had an oil change and inspection done where it was reported that the coolant reservoir was filled to a "safe level". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated, and the message "Service Engine Soon" was displayed on the instrument panel. The contact used the Ford App and became aware of a failure with the transmission. The vehicle was taken to a dealer for a diagnostic test and the contact was informed that there was coolant intrusion into the cylinders, relating in engine failure. The contact was provided an estimate for the repair. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 78,083.

I own a 2017 Ford Escape with the 1.5L EcoBoost engine. The engine began exhibiting symptoms of coolant intrusion into the combustion chamber. A certified Ford dealership confirmed the diagnosis after inspection and advised that the engine needs to be replaced or rebuilt due to this issue. This defect is known and widespread in this engine type and can lead to engine failure while driving, posing a serious safety risk. Although Ford issued a Customer Satisfaction Program (CSP 21N12) for this exact problem, my vehicle was just outside the expiration period, and Ford has denied financial assistance, despite this being a documented and recurring defect. There were no warning lights before the engine began running rough and misfiring. The coolant loss was gradual and internal. This issue has been confirmed and documented by a Ford dealership, and I have a case open with Ford corporate. I am filing this complaint because of the safety risks involved with coolant intrusion, the costly repair burden passed to consumers, and Ford’s refusal to support a known defect that could lead to sudden engine failure while driving.

I am reaching out regarding a serious issue with my 2017 Ford Escape SE AWD (VIN: [XXX] ). The vehicle has developed a coolant leak that appears to be internal, which has led to concerns about engine performance and potential long-term damage. After researching this issue, I discovered that coolant intrusion into the cylinders is a known and widespread problem affecting this model and engine type. Many owners have reported similar failures, and I understand that this defect has led to class action lawsuits and service bulletins in the past. Given the safety and reliability concerns involved—especially the risk of engine overheating and failure—I respectfully request that this issue be addressed under any applicable recall, customer satisfaction program, or warranty extension related to engine coolant leaks. Please advise on the next steps for inspection and repair authorization. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated that upon attempting to reverse, the back over prevention camera screen display failed to operate as needed. The contact stated that the message "Rear-view Camera Not Available" was displayed; however, there was no warning light illuminated. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired, and the contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 160,000.