2017 Ford Escape

On November 26, 1923 I had a flat tire on my 2017 Ford Escape. I tried to take the flat tire off & put the spare tire on with the lug wrench provided by Ford & it would not fit on the lug nuts enough to remove them. The size of the lug nuts were bigger than the opening on the lug wrench & I could not get any lug nuts off. My son gave me the lug wrench from his wife’s 2014 Ford Focus. It was identical to my lug wrench. He told me this lug wrench would not fit the lug nuts of his wife's car. It would not fit on the lug nuts of my car. We called roadside assistance to change the flat, but they could not. We borrowed our daughter’s 2016 Ford Escape to drive home. I took the lug wrench out of her car & it was an exact match of my lug wrench & the one from my sons wife's car. I tried to put this lug wrench on the lug nuts of my daughter’s car & it would not fit. All 3 vehicles had lug nuts that could not be loosened by the lug wrenches Ford provided. The next day our 2017 Ford Escape was towed to a Walmart & they fixed the flat tire without any difficulty removing or reinstalling the lug nuts. I have spent about $50 on tools that allow me to remove & tighten the lug nuts on my 2017 Escape. On November 30, 2023 I took our car to my local Ford dealer & they confirmed I had swollen lug nuts. They said the solution was for me to buy new ones that would not swell & the cost would be about $100. On December 1,2023 I talked to Ashley at the Ford Customer Care Center about this & was told Ford considers swollen lug nuts normal wear & tear. I have been driving & maintaining Ford vehicles for 50 years & never experienced this problem before now. I sent a letter to the Ford Customer Care Center requesting Ford solve this problem. Ford should tell owners of its vehicles that may have swollen lug nuts of the possible implications. In certain circumstances this could have caused my wife & I great harm or death. I have attached the letter I sent to Ford.

FORDPASS Module is controlling the car through the fob key. The dashboard appears "Ford Key Free No Key Detected". I was at the drive thru of IN & OUT BURGER Store last October 15, 2023 when I'm about to leave the car suddenly stopped, engine stopped running and it blocked the drive way no other car can pass thru. Towed the car to the dealership and charged me a new fob keys. Next day I pass by a gas station, locked the car. After pumping, the door can't open and found no key detected in my Fordpass app. If someone try to harm me that moment, I would be in danger because the car is controlled by the FORDPASS MODULE. It happened again in a parking lot of Costco, I'm denied of entry and the apps said there's a time for it to be activated, I am using the car to my destination without stopping the engine until I reach home.

Hello - I had my 2017 Ford Escape SE Ecoboost engine replaced by a Ford dealership in July of 2020 after a well-documented manufacturer defect (Ford Service Bulletin 222-2229) involving coolant intrusion into the engine occurred. This known defect can lead to engine failure, overheating, and combustion/fire. The automaker has failed to recall or address the inherent defect and safety risk. On October 15, 2023, noxious smoke came out of my exhaust pipe. There was no warning signal or indication from my vehicle that it required servicing, oil change, engine repair, or coolant replacement. I took the vehicle in for inspection immediately at a local Ford dealership. The service department concluded that the engine would again need to be completely replaced due to the exact same well-documented coolant intrusion manufacturer defect (Ford Service Bulletin 222-2229). It is important to note that the engine failure occurred only 30,000 miles after the first engine replacement in July of 2020. This time the full repair/engine replacement will require $9,191.96 payment out of pocket. The dealership directed me to Ford Corporate. They refused to provide financial assistance or repair despite the well-documented defect that has rendered the car completely useless and unsafe. I am so very disappointed and alarmed by the situation. Any support and assistance with this matter is sincerely appreciated, as Ford Corporate and related dealerships have been of no help.

We have a 2017 ford escape with a 1.5 4 cylinder ecoboost. The car started using large amounts of coolant and misfiring. Took it to the dealership and they found every code needed to diagnos the issue as coolant intrusion. There was a recall on this issue but apparently ford is no longer doing the repair. The engine block has a design flaw that allows coolant to leak and cause issues. The vehicle only has 56000 miles on it and is no longer safe to drive. Was told some can even catch on fire from overheating. Ford has denied to cover any fix evwn know it had a recall and is 100 percent a manufacturer defect.

Technical Service Bulletin #22-2229 needs to be added to my car's vin number. Car was brought to dealership after check engine light was illuminated. Diagnostic trouble codes indicated misfire detected on cylinder 1, misfire detected on start up. Dealership did an additional review, and found coolant intrusion into cylinder 1. Entire engine replacement has been reccomended. Car was picked up from dealership on 7.11.23 for regular maintenance, check engine light illuminated again on 7/31/23, car was brought to dealership on 8/1/23, and dealership recommended replacement on 8/2/23. Engine replacement is $8,500.

2017 Ford Escape 2.0L Ecoboost at 58K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away), could cause accident, injury and/or death. I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (this can't be legal). FIX THIS NOW BEFORE...

2017 Ford Escape 2.0L Ecoboost at 50K miles after "the works" oil change at Ford Dealership I noticed coolant tank was empty, engine was heavily leaking oil, engine was running very rough, whitish exhaust smoke, check engine light came on "misfire code", replaced spark plugs and ignition coils, added coolant and engine oil fluid every week, it just kept rolling downhill from there. It is criminal what is going on here...the repair costs aren't worth it and clearly don't fix the problem...do you want to buy a used Ford Escape that either needs a new engine or has had the engine replaced once already before 60K (and probably needs another new engine)? Do you want to buy a new(er) Ford Escape? "Ford Motor Company has issued a new recall for 125,322 model year 2020-2023 Ford Escape, 2022-2023 Ford Maverick and 2021-2023 Lincoln Corsair vehicles for a risk of fire due to engine failure. 2020-2023 recalls on ford escapes." I'll never buy another Ford vehicle again. I shouldn't have to investigate Ford dealerships/Fords work to make sure they are being honest about my vehicle, it's condition and the warranty, I shouldn't have to explain and argue with Ford dealership / Ford to try to get them to fix the situation, I shouldn't be stuck with it and have to wonder or double check if my vehicle is low on essential fluids every time I go somewhere due to Fords design flaws and constantly buy more fluids (there's no way that this meets environmental regulations), I shouldn't have to worry about my vehicle catching fire and/or lose all function at any moment while driving it or after driving it, I shouldn't have to fear parking my car in my garage (catching fire and burning house down with it) or being stranded where I am (whether I'm close to home or far away). I paid good money for a vehicle that was advertised and marketed (by Ford dealership/Ford) as top rated, safe and reliable vehicle (is this not false advertising?). Ford should be held accountable and at a loss, not me.