2017 Ford Escape

THIS WAS IN THE CITY, MORNING AND KIND OF RAINY DAY, DRIVING AT MAXIMUM 30 MPH. I STARTED MY CAR AND IMMEDIATELY I SAW THE 'CHECK ENGINE ' YELLOW LIGHT ON. I CALLED TO MY CLOSEST FORD DEALER AND MADE AN APPOINTMENT FOR THE NEXT DAY. SINCE I HAD TO RUN SOME ERRANDS DURING THE DAY, I PAID ATTENTION TO THE BEHAVIOR OF THE CAR. AT TIMES WHEN I STARTED IT , IT STALLED AND WHEN I STOPPED IT SMELLED WEIRD. SO I TOOK IT NEXT DAY TO THE DEALER AND THEY TOLD ME IT WAS AN ISSUE WITH THE COOLANT THAT WAS LEAKING AND GOES INTO THE ENGINE AND THAT PROBABLY THEY HAD TO CHANGE THE ENGINE. I IMMEDIATELY STARTED GOOGLING IT AND UNFORTUNATELY, I FOUND THERE ARE THOUSANDS OF CASES WITH THE SAME ISSUE!, VERY DISAPPOINTING!. MY QUESTION IS, IF FORD KNOWLEDGE IS A COMMON ISSUE DURING THE LAST 2-3 YEARS, WHY THEY HAVEN'T STARTED A RECALL YET DURING THESE PAST YEARS?

II TOOK MY CAR IN FOR AN OIL CHANGE BEFORE IT REACHED 60,000 MILES. I ASK THEM TO CHECK THE TRANSMISSION BECAUSE IT FELT LIKE IT WAS SLIPPING , IT WOULD GO SLOW GOING UP A HILL SOMETIMES AND WOULD FEEL LIKE IT WASN'T MOVING WHEN YOU PUSHED THE GAS PEDAL. THE DEALERSHIP SAID IT WAS FINE. AT 74,000 MILES THE CARS TRANSMISSION JUST STOPPED MOVING AFTER MAKING A LOUD NOISE, WE WERE ON A BUSY INTERSTATE, BUT MANAGED TO MAKE IT HOME TOOK IT TO THE DEALERSHIP AND THEY SAID THE TRANSMISSION HAD BURNT TRANSMISSION FLUID WHICH MEANT I NEEDED A NEW TRANSMISSION. I HAVE ONLY HAD THIS VEHICLE 3 YEARS. FORD IS ONLY WILLING TO PAY HALF THE REPAIR . NO ONE BUYS A CAR AND EXPECTS TO HAVE TO PAY TO GET THE TRANSMISSION REPAIRED BEFORE THE VEHICLE IS PAID FOR. I HAVE 2 MORE YEARS OF PAYMENTS . I WORK AT A HOSPITAL IN CHATTANOOGA, TENNESSEE . I DRIVE ABOUT 40 MILES EACH WAY. I HAVE TO GO TO WORK DURING THIS COVID-19 . I WOULD EXPECT FORD TO REPAIR MY VEHICLE AT NO COST BEING I HAD TAKEN IT IN BEFORE .

I WAS DRIVING, TRIED TO ACCELERATE VEHICLE MADE A STRANGE NOISE AND WOULD NOT ACCELERATE, WOULD NOT GO OVER 10 MPH, RPM WENT UP TO 6. PULLED OF THE ROAD, PLACED IT IN PARK, TURNED IT OFF, THEN BACK ON. VEHICLE WOULD NOT GO INTO GEAR. HAD TO HAVE IT TOWED TO A FORD DEALERSHIP, WAS TOLD I NEED A NEW TRANSMISSION. WAITING FOR ESTIMATE AT THIS TIME.

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INTERMITTENTLY HESITATED WHILE THE ECO-BOOST ENGINE FEATURE WAS ACTIVATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GOWANDA FORD INC. LOCATED AT (14650 US-62, GOWANDA, NY 14070) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,400.

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE DECELERATED VERY QUICKLY. THE CONTACT STATED THAT THE RPM REVVED UP WHILE THE VEHICLE DECELERATED. THE CONTACT STATED THAT THE SERVICE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO ASHEBORO FORD LOCATED AT (1602 E DIXIE DR, ASHEBORO, NC 27203), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

EVERYTIME AUTO START STOP IS INITIATED AND I RELEASE THE BRAKE MY VEHICLE SHUTS DOWN WITH THE NOTIFICATION "SHIFT TO P AND RESTART ENGINE." THIS HAS HAPPENED NUMEROUS OCCASIONS. IT HAPPENED IN TRAFFIC AND NEARLY CAUSED A WRECK. THE PERSON SAW I RELEASED THE BRAKE AND EXPECTED ME TO BUT I'M STALLED BECAUSE OF THIS. I'M TIRED OF HAVING TO TO MANUALLY TURN AUTO START STOP OFF. THERE ARE 1000S WITH THIS ISSUE AND A RECALL NEEDS TO BE MADE. I BOUGHT THE VEHICLE FROM CARMAX SEPT 2019. WHEN I BOUGHT THE VEHICLE THE BUMP TO BUMPER WARRANTY HAD ALREADY EXPIRED.