2017 Ford Escape

After years of driving Escape with issue finally found a mechanic that could definitely diagnose the problem. Was told that it was the torque converter and now possibly the transmission because it had been happening for so long. It shifts gears hard, shakes badly when idling (we always put it into neutral to avoid the shaking), stalls out sometimes when stopped at lights and trying to accelerate, can be coasting at a slow speed and the car will want to accelerate on its own like you were pressing on the gas.

The vehicle is operating with a Ford remanufactured transmission assembly which was installed at the dealership of purchase. The repair was completed under the Extended Ford warranty I purchased with the used vehicle 6 months prior and the replacement parts and labor are covered by an active 3-year/36,000-mile Ford Service Parts Warranty from the date of installation with approximately 20,000 miles of coverage remaining at the time of the first incident. On May 5, 2026, at 151,033 miles, the vehicle began exhibiting a severe internal mechanical rattle under brake load, indicating a progressive hardware failure of the internal torque converter assembly. On May 19, 2026, at 151,663 miles, the internal failure escalated, causing the vehicle to suffer a sudden power loss/stalling event while in active traffic, triggering the vehicle's factory 'Stall Alert' dashboard safety warning. The problem has gotten significantly worse, and I can show at minimum, it stalled again on May 27 (video shows car in D but failing to move ), twice on June 4, and again today, after being told there were “no codes”, causing complete loss of propulsion and power steering. This sudden stalling in active traffic creates an immediate highway safety hazard and an extreme risk for a rear-end collision. Because Ford's computer programming automatically clears transient/temporary fault codes upon turning off the ignition, standard diagnostic scanners do not store a permanent code after a key-cycle, hiding an active mechanical safety defect. Authorized Ford repair facilities are refusing immediate diagnostic triage or alternative transportation due to a multi-week service backlog, leaving a safety-compromised vehicle on the road and violating consumer warranty rights."

I am the only owner of this vehicle and it has 114,000 miles At 90,000 miles i had to replace the transmission and now, its at the dealer due to turbo leaking oil internally and externally AND coolant intrusion. These issues are commonly known and the coolant intrusion is from a design flaw. Why is this engine not included with the recall for the very same issue on other ford ecoboost engines

The contact owns a 2017 Ford Escape. The contact stated that while driving 50-60 MPH and depressing the accelerator pedal, the vehicle hesitated and jerked. There was no warning light illuminated. The contact pulled over to the side of the road. The vehicle was towed to the dealer, where it was determined that the failure was related to an unknown recall; however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall because the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired and was towed to the residence. The failure mileage was unknown.

April 2025 our Ford Escape, a 2017 model, had an issue with the car overheating, we brought to a dealer and the diagnosis was coolant leaking into the cylinders of the engine . Repair costs range $8-10,000.00 , new engine $11,000 plus. Through research on chat rooms we have discovered that this is a known issue with Ford's design, several consumer complaints and open class action lawsuit exists. Our dealer offered no assistance financially, we were told auto is out of warranty and no restitution is available to us. We've taken excellent care for this car and are seniors on fixed income. Like many other consumers facing the same engine issues, we are left with no choice but to absorb costs to repair the auto. Any trade in or resale value is diminished. Thank you for accepting our submission on this critical consumer issue. We are the original owners of this vehicle. Ford is showing no customer loyalty and, no concern for consumer safety as this "coolant intrusion" issue can cause the car to fail, shut down or catch fire.