2017 Ford Escape

We have only had our 2017 Ford escape for less than two years. We are the second owners of the vehicle and have maintained its prestigious service record with none stating that the transmission was or is faulty. Woke up one morning, driving to work and all of a sudden I go to press the gas and it felt like I hit a brick wall. It was the scariest thing! My head almost hit the steering wheel!!! I was NOT expecting that at all! Took it to our mechanic on a trailer and they stated that the transmission did NOT even come up on the diagnostic computer. They informed me that they tested the fluid and that was OK. They called me to come pick it up. I told them there’s no way it’s OK because of what happened. My dad went and picked it up he was only a minute or two down the road and it happened to him . He called our mechanic back, put it back on my dad‘s trailer with help from a friend. Got it back to their service department and again hooked it up to the computer and it did not say the transmission. But with the mechanics expertise, it was the transmission. They also stated that for this particular vehicle you cannot “rebuild the transmission” it is a “throwaway transmission” and you have to buy a whole new one. This is a huge safety concern. Like I mentioned, it felt like hitting a brick wall. It just completely stopped with no indication that there’s even a transmission issue or signal on my dashboard and now this is going to cost about $7000 to replace. We have to get it fixed. When we purchased the vehicle a year and a half ago it was over $20,000. This is a major issue for me and my family because we will not be able to afford this, but this needs to get fixed somehow. If someone in your department can escalate this and give me a call I would greatly appreciate it. We can provide any documentation needed from two different Mechanic shops. The place where we bought it where I get it regularly maintained, and the mechanic that informed us that it is the transmission.

The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 70 MPH, the transmission slipped out of gear. The contact depressed the accelerator pedal and the engine revved; however, the vehicle failed to respond as needed. The contact stated that the "Service" with an exclamation point warning light was illuminated. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. The contact had taken the vehicle to a local mechanic who flushed and refilled the transmission fluid. The vehicle was repaired. The contact stated that the transmission failure reoccurred. The manufacturer was informed of the failure. The failure mileage was approximately 154,000.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 70 MPH, there was a loud thumping sound coming from underneath the vehicle. The contact stated that the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed that the transmission had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 93,000.

When I am driving my 2017 Ford Escape SE 2.0L Turbo EcoBoost, the engine seems to hesitate/skip when I am driving along at speeds from 25-55, once it accelerates from 55 to 70, the skipping doesn't seem to happen. It feels like the engine is skipping or gear shifting is skipping. This has been happening for a long time since it passed 60,000 miles and it's at approx. I was told by an independent mechanic that the transmission needs to be flushed, but flushing it wouldn't necessarily stop what's happening. I am now at 140,000, the car seems to still operate, and the engine light has never come on indicating an issue/malfunction. It's even had a part fixed in the transmission from a recall and the issue continues. However, recently I noticed when I am coasting down a hill and I tap my brakes to slow down and usually during this time braking triggers the hill assist function, the RPMS have been racing up to 3,000-4,000 RPMs and it usually won't go back down unless I press the gas to get it to shift gears. Usually this makes me have to accelerate instead of slowing down or keeping my speed at the legal speed limit on that road the hill is on. I was recently told that there is an engine block recall on 2017 Ford Escapes, and I am not sure if this could be the issue. But if it is, I would like to have my vehicle looked at by a Ford garage and have it replaced at no cost.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. The contact stated that after several attempts to accelerate, the vehicle lunged forward. In addition, the RPM was elevated. The contact stated that the failure occurred while driving on a busy highway. The contact stated that the failure occurred after releasing the brake pedal or after coming to a complete stop. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed. The contact was advised to have the vehicle towed to the dealer for assistance. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000. The VIN was unavailable.

My vehicle is currently with a Ford Dealership and I was advised one of the cylinders is bad and the repair bill is $13,000.00. I have 55,000 miles on the vehicle. This appears based on my research this has been a common problem. Since the 60 months has passed, I am told I have no recourse to address this problem. Ford needs to honor any problems that happen before 60000 miles and not 5 years OR 60000 miles whichever comes first! In this society people work from home and don’t drive cars like they have in the past!

The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated to accelerate and shift between gear as intended. The vehicle was taken to a local dealer where it was diagnosed with transmission failure. The vehicle was not repaired, and the failure was related to an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.

The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to respond with the accelerator pedal depressed. The vehicle was towed to the dealer where it was diagnosed with front pump failure and a faulty part in the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 68,125.

This is my 18 year old daughters vehicle, she was driving on the highway at a high speed of 75 and all of a sudden it dropped to 50 (TERRIFYING), this happened probably a handful of times before we had the vehicle looked at! The vehicle gave her a check engine light, we had someone look at it at, they replaced her high pressure fuel pump, no one said anything about her transmission failing. It lasted 2 more weeks and completely stopped on her. We had the transmission rebuilt and hasn't given her issues for 1 week. NOW my 2018 expeditions transmission is a goner, having it now looked at. Should not happen after 5 years!