2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated while his wife was driving 35 MPH, the vehicle hesitated. In addition, while attempting to depress the accelerator pedal, the vehicle failed to respond as needed. The “Engine Fault - Service Now” warning light was illuminated. The contact stated that an independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the shifter cable had failed, and the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the VIN was not included in NHTSA Campaign Number: 22V413000 (POWER TRAIN). The manufacturer was notified of the failure but offered no assistance, and informed the contact that the recall was closed. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 16,821.

The contact's husband owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle hesitated and lost motive power while depressing the accelerator pedal. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The transmission was replaced under warranty by the dealer. The contact stated that recently the failure recurred with an abnormal cranking sound coming from the vehicle. The contact was unaware of any warning lights being illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective flywheel and transmission. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the vehicle was no longer under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,798.

The contact owns a 2017 Ford Escape. The contact stated that while driving 30 MPH, the vehicle started to shudder. The contact stated that after releasing the accelerator pedal the vehicle to respond normally. No warning light was illuminated. The contact stated that the failure persisted while driving the vehicle. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the torque converter had failed, and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the failure. No additional assistance was provided. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 85,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle was restarted; however, the vehicle unexpectedly reversed after shifting to drive(D). The vehicle was towed to a church parking lot. The contact stated that there was a fluid leak on the pavement. The check engine warning light was illuminated. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 22V413000 (Power Train); however, the repair failed to prevent the failure. The contact stated that one year after the recall repair, while attempting to drive uphill, her grandson noticed that while attempting to accelerate the transmission failed to properly upshift while depressing the accelerator pedal. The contact was able to replicate the failure. The vehicle was taken to a local dealer where it was diagnosed with transmission and rear trailing arm bushing failure. The contact was informed that the rear trailing needed to be replaced, and the transmission needed to be replaced because metal shavings were found inside the parts. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 53,000.

Transmission just stopped in the middle of me turning at a red light to get off the road. No lights. No warnings. Apparently that’s normal according to a Ford repair person. I was almost killed. Car wasn’t parked when in park. Car jumped and engine revved when on the brake. Car wouldn’t reverse. Ford says it’s not a recall, but it sure wasn’t anything I did. The car has 70k miles and has been babied. This needs to be fixed because they’re not doing a thing.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the contact noticed an abnormal sound coming from the vehicle. The contact stated that the check engine warning light then became illuminated. The vehicle was towed to the dealer where it was diagnosed with a fractured transmission axle, causing the transmission axle shaft to fail to operate as intended. The contact was informed that the transmission axle shaft needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,209.

The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at various speeds, the transmission was slipping into gear, and the vehicle started to jerk while accelerating. There were no warning lights illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, the contact was advised that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.