2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the engine was faulty due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 78,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was a knocking sound coming from the engine. In addition, the vehicle vibrated, and the transmission was shifting rough. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the head gasket, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The approximate failure mileage was 66,000.

The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle, there was white smoke coming from the exhaust pipes. The contact stated that vehicle hesitated while accelerating. The vehicle was taken to the local mechanic who diagnosed the vehicle with coolant intrusion into the engine and advised the contact that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.

The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle, the vehicle started shaking and vibrating abnormally, and the engine became overheated. The vehicle was taken to the local mechanic who diagnosed that the engine head gasket was blown and recommended that the engine be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 55,000.

The contact owns a 2017 Ford Escape. The contact stated when the vehicle was started, there was an excessive amount of white smoke coming from the exhaust pipes. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to not drive the vehicle because the engine could seize. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 66,900.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to a local independent mechanic where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 34,500.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle jerked and was running abnormally rough. In addition, the check engine warning light was illuminated, and the contact became aware of smoke coming from the exhaust. The contact stopped and parked the vehicle. The contact inspected the fluid levels, and the fluid levels were sufficient. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was then taken to another independent mechanic where it was confirmed that the failure was due to coolant intrusion, causing engine failure. In addition, the vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 82,000.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle sputtered and the engine was running rough. The vehicle was taken to a certified mechanic, who diagnosed that the spark plugs had failed and needed to be replaced. The spark plugs were replaced; however, the failure persisted. The vehicle was returned to the mechanic, who replaced the ignition coils; however, the failure persisted. The vehicle was returned to the dealer a third time, and the mechanic diagnosed that there was coolant intrusion in cylinder #3. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact became aware of NHTSA Campaign Number: 12V431000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 81,277.