2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the engine was misfiring. The mechanic replaced four spark plugs and the ignition coils. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the independent mechanic, who replaced the ignition coils another time and informed the contact of a coolant leak. The contact called the local dealer, who informed the contact that the repair was not covered under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 115,000.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the fuel injector needed to be replaced. The vehicle was repaired but the failure occurred several times. The vehicle was taken to another independent mechanic and the contact was informed that the head gasket could be replaced; however, the contact was advised that the failure might reoccur. The vehicle was not repaired. The vehicle was taken to the dealer and the contact was advised that coolant was leaking inside the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and it was stated that cylinder #3 was misfiring, and that coolant was leaking into the engine and that the engine needed to be replaced. The contact was advised to contact the local dealer. The dealer was contacted and stated that the vehicle needed to be diagnosed and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided and the contact was advised to contact the NHTSA Hotline. The failure mileage was 76,588.

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 10 MPH, the vehicle overheated and went into LIMP Mode. The engine overheating warning light was illuminated. The failure reoccurred while driving approximately 65-70 MPH. The failure recurred approximately four times. The vehicle was taken to a certified mechanic and the contact was informed that coolant was leaking into the engine block and the cylinders causing a misfire. The spark plugs and ignition coils were replaced but the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 110,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the engine misfired. The contact detected smoke coming from the engine compartment. The vehicle was taken to an independent mechanic and the contact was informed that there was antifreeze leaking into the cylinder head. The local dealer was contacted, and the contact was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to check for recalls. The approximate failure mileage was 88,000.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated, and the contact became aware that the coolant level was low. The vehicle was taken to an independent mechanic and the contact was informed that cylinder #2 and #3 were misfiring, and that coolant had leaked into the engine and that the engine needed to be replaced. The dealer was contacted and stated that the dealer was aware of the failure but that the VIN was not under recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 67,000.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light had been illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant had leaked onto the spark plugs, and cylinder #3 was misfiring. The mechanic informed the contact that it was a known failure and referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 93,000. The contact stated replacing the engine was in the amount of $7,303.39, as well as the diagnosis with two separate amounts of $289.52 and $113.43.

The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle sputtered. The vehicle was taken to an independent mechanic, where it was diagnosed that the cylinders were misfiring. The mechanic replaced the sparks plugs; however, the failure reoccurred. The check engine warning light was illuminated. The vehicle was taken to another independent mechanic, where it was diagnosed that cylinder #3 was misfiring and that there was a crack in the engine block, causing coolant to leak into the engine. The mechanic diagnosed that the engine needed to be replaced. An unknown dealer was contacted and provided a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 93,019.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the “Service Engine Now” warning light was illuminated. The contact then stated that he noticed an abnormal burning odor. The vehicle was taken to an independent mechanic who retrieved DTC: P0316 (PCM), and P2601 (Coolant); however, the contact was then advised to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer and was diagnosed and determined that coolant had leaked into the cylinder block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was notified of TSB: 22-2322; however, the contact was also informed that the TSB had expired. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 121,760.

The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle, there was a large amount of white smoke coming from the exhaust pipes. The contact stated that the vehicle was running rough. The contact stated that the failure was a recurring failure. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had entered the engine block and that the short block needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to Manufacturer Customer Satisfaction Program: 21N12 (Coolant Intrusion into The Cylinder Bores - (Engine and Engine Coolant). The failure mileage was approximately 79,500.