2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated intermittently. The vehicle was taken to the dealer several times, where the contact's mother was informed that the failure could not be replicated because the check engine warning light was not illuminated at the time. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the engine overheated, and the check engine warning light illuminated. Upon inspection, the contact discovered that coolant was leaking from the vehicle. The contact stated that coolant was added but continued to leak, causing the engine to overheat. The vehicle was taken to the local mechanic who diagnosed that the engine's small block had cracked due to the engine overheating. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 124,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 55 MPH, the turbo charger became inoperable. The contact noticed smoke emerging from the vehicle, and the vehicle started losing motive power, and decelerated to 35 MPH. The contact checked the oil and noticed that the oil level was low. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who determined that the engine block was cracked. The manufacturer was contacted and opened a case. The failure mileage was approximately 72,000.

The contact called on behalf of her daughter who owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, she became aware of white smoke emanating from underneath the hood of the vehicle. The contact also noticed an abnormal coolant odor. No warning lights were illuminated. The vehicle was not repaired or diagnosed by an independent mechanic or local dealer. The contact stated that a relative advised that the head gasket might have been blown. The contact stated that while doing research, she became aware that it was a known failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 69,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the engine overheated, and the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed that engine coolant was present inside the cylinders and caused severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the vehicle was not covered under the Extended Warranty for the failure. The failure mileage was 94,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle stalled. There was an unknown red warning light illuminated. The message that the engine was overheating was displayed. The vehicle was towed to the local dealer, who informed the contact about a TSB regarding the engine block, which might cause the engine to warp or crack and allow coolant to enter the engine. The vehicle was diagnosed with engine block failure. The vehicle was not repaired. The manufacturer was contacted and accepted a claim, but no assistance was provided. The approximate failure mileage was 133,375.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, requiring that the engine be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12, but the vehicle was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 71,000.

The contact owns a 2017 Ford Escape The contact stated that while his daughter was driving at an undisclosed speed, the message that the engine was overheating was displayed. The vehicle was taken to an independent mechanic, who stated that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 34,000.

The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated with an error message of "Vehicle Overheating – Turn Off Vehicle" prior to the engine overheating. The vehicle was able to be moved to the shoulder before the vehicle was towed to the dealer. The dealer diagnosed the vehicle with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the engine ran rough, and the check engine warning light illuminated. The vehicle shut off and failed to restart until after approximately five hours. The vehicle was taken to an independent mechanic where it was observed that fluid was leaking from the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.