2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer, where it was determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000.

The contact owns a 2017 Ford Escape. The contact stated that while his son was driving 30 MPH, the message "Hot" was displayed. The driver pulled over to the side of the road. The vehicle was towed to Gear Repair, where it was diagnosed that the head gasket was leaking coolant into the engine block and cylinders. The dealer was notified of the failure and related the failure to Customer Satisfaction Program: 21N12, but the vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle was not covered due to the manufactured date. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine started revving abnormally. The contact stated that the check engine light illuminated and remained illuminated. The contact drove the vehicle to the local AutoZone to be diagnosed and DTC code: P0303 (Engine Misfire – Cylinder #3) was retrieved. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the failure was confirmed. The contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.

The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked and attempting to start the vehicle, the check engine warning light Illuminated. The contact stated that there was an abnormal knocking sound coming from the engine. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the engine. The vehicle was at the dealer for an engine replacement. The manufacturer was notified of the failure, opened a case, and offered to cover half of the cost of the repair. The failure mileage was 51,000.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was shuddering while starting and while driving at various speeds. The check engine warning light was illuminated. The vehicle was taken to Honest-1 Auto Care, where it was diagnosed with coolant intrusion in the engine. The vehicle was then taken to the dealer, where the diagnostic result was confirmed. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH, the vehicle started shuddering violently. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #3. The dealer determined that the engine block needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 22-2229. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 146,075.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact discovered that there was white smoke coming from the exhaust. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the flex plate and transmission clip needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was towed to another independent mechanic where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

The contact owns a 2017 Ford Escape. The contact stated that while his daughter driving at an undisclosed speed, the check engine warning light illuminated. The vehicle returned to normal functionality, but the failure became regular. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into multiple cylinders had damaged the engine. The contact was informed that the engine would need to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 72,000.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was running roughly after a cold start. The contact stated that while driving at approximately 35 MPH the vehicle was losing power. The contact said when she depressed the accelerator pedal the check engine light was flashing and the vehicle was not gaining forward momentum. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was again exhibiting the same failure symptoms and was taken back to the same dealer. The dealer diagnosed the vehicle and determined that coolant had intruded into the engine block. The dealer recommended that the engine be replaced. The vehicle was not repaired. The contact had researched online and related the failure to a known problem with coolant intrusion into the engine block. The manufacturer was informed of the failure and referred the contact to the Safety Hot Line to file a complaint. The failure mileage was approximately 36,000.