2017 Ford Escape

The contact 's daughter owns a 2017 Ford Escape. The contact stated that while performing an oil change on the vehicle, the contact noticed that the coolant level was abnormally low. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion into the cylinder. The dealer determined that the short block needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the dealer had mis-diagnosed the vehicle. The check engine warning light was illuminated the following day. The vehicle was taken back to the local dealer, where it was diagnosed and determined that the intercooler and the cylinder head had failed. The vehicle was repaired. The manufacturer was contacted and assisted in covering the cost of the repair. The approximate failure mileage was 74,035.

The contact owns a 2017 Ford Escape. The contact stated that while driving 25 MPH, the vehicle lost motive power. The vehicle was slow to accelerate. There was white smoke coming from the exhaust, with the check engine warning light illuminated and flashing on and off. The vehicle was taken to a local dealer, where it was diagnosed and determined that there was a crack in cylinders #3 and #4. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 136,000.

The contact owns a 2017 Ford Escape. The contact stated that during the initial start-up, the vehicle shuddered for a while before running properly. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle with engine failure due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 53,000.

The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the vehicle started shaking abnormally. The check engine warning light became illuminated. The contact stated that the vehicle stalled while leaving her property. The vehicle was restarted, and there was an abnormal sound coming from the engine. The contact stated that there was an abnormal chemical odor coming from the exhaust pipe. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into cylinder #2. The contact stated that the spark plugs, coil packs, and purge valve were replaced. The contact stated that the failure persisted. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 85,000.

The contact owns a 2017 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant leaking into the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,500.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, there was an abnormal sound coming from the engine before the vehicle stalled. The engine over-temperature warning light was illuminated. The contact stated that the vehicle was restarted; however, while driving 5 MPH, the failure recurred. The vehicle was towed to an independent mechanic, where it was diagnosed, and the contact was informed that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 117,200.

The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the vehicle started shaking. The check engine warning light became illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle with a misfire in cylinder #3. The spark plugs and coil pack were replaced; however, the following day, there was no antifreeze in the coolant reservoir. The contact stated that there was no coolant in the oil. The contact checked cylinder #3 and found coolant leaking into cylinder #3. The contact contacted the dealer; however, the vehicle was not diagnosed. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired after the most recent failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,940.

The contact owns a 2017 Ford Escape. The contact stated that while driving with the cruise control activated, the vehicle experienced hard shifting and shuddering, with a pinging sound coming from the engine. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that there was a misfire in cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in the manufacturer's Extended Warranty coverage for the engine failure. The failure mileage was 78,000.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was vibrating abnormally upon starting and while accelerating. The check engine warning light was illuminated. The contact had taken the vehicle to a local AutoZone, where a diagnostic test retrieved DTC: P0304. The contact was advised to take the vehicle to a local dealer to be diagnosed. The contact was informed that there was a misfire in cylinder #4 due to coolant intrusion. The contact stated that the engine needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21N12 as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 144,000.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 69,000.