2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated while driving 50 MPH, the vehicle was shaking abnormally. The check engine warning light was blinking. Upon restarting the vehicle, the vehicle was driven to an independent mechanic and was diagnosed with coolant intrusion into the engine. The contact stated that the failure was related to Customer Satisfaction Program: 19B37. The contact called the local dealer and was informed that there was no recall on the VIN for the failure. The manufacturer was contacted and opened a claim and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 101,261.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, there was a misfire from the engine and the engine was overheating. The engine warning light was illuminated. The contact pulled off the highway and observed that the engine temperature gauge was returning to normal. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and replaced the spark plugs and coils. The contact stated that the failure had reoccurred. The contact took the vehicle back to the same mechanic who diagnosed that there was coolant intrusion into the cylinders and that the engine needed to be replaced. The vehicle was not repaired. The contact had been advised by the mechanic that the coolant intrusion into the engine block was a known failure. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 105,000.

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine needed to be replaced due to coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 64,700.

The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started on several occasions, the check warning light illuminated. The vehicle was shifted into reverse(R), and the vehicle shuddered and jerked before the vehicle stalled. The vehicle was restarted each time. The contact stated that while driving on several occasions at various speeds, the vehicle shuddered and jerked, and stalled. The vehicle was taken to an independent mechanic, where it was diagnosed that there was a misfire in cylinder #3 due to coolant leaking into the cylinder. The contact was informed that the head gasket needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.

The contact owns a 2017 Ford Explorer. The contact stated that there was a hard shift in the transmission when accelerating and decelerating. The contact stated that the vehicle was shaking abnormally while being started. The contact stated while driving approximately 10 MPH, there was white smoke coming from the exhaust system. The contact stated that the check engine warning light illuminated and there was a misfire coming from the engine. The vehicle was taken to the dealer to be diagnosed and the contact was informed that there was coolant leaking into the spark plugs, causing the spark plugs to fuse inside the cylinder. The spark plugs were removed, and it was determined that there was coolant inside cylinder #3 and the engine needed to be replaced. The vehicle was taken to the dealer who confirmed the engine failure and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 88,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 40 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinders and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 105,000.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, there was an abnormal roaring sound coming from the vehicle. The vehicle was rough to start. The vehicle failed to start on the third attempt. The service engine soon warning light was flashing. The light became solid before the failure. The vehicle was towed to the local dealer, where it was diagnosed that there was coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.

The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the vehicle was idling roughly. Additionally, when the accelerator pedal was depressed, the vehicle hesitated with an engine misfire. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was intermittent in the beginning and had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 80,833.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was a coolant intrusion into the engine and the engine needed to be replaced. The contact researched and was made aware of an unknown Customer Satisfaction Program; however, the vehicle was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 131,919.

The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle hesitated, stalled, and was shaking and vibrating abnormally. The contact pulled over to the right side of the road and waited for towing assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with a misfire and coolant intrusion in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming); however, the VIN was not included in the Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.