2017 Ford Escape

I am reaching out regarding a serious issue with my 2017 Ford Escape SE AWD (VIN: [XXX] ). The vehicle has developed a coolant leak that appears to be internal, which has led to concerns about engine performance and potential long-term damage. After researching this issue, I discovered that coolant intrusion into the cylinders is a known and widespread problem affecting this model and engine type. Many owners have reported similar failures, and I understand that this defect has led to class action lawsuits and service bulletins in the past. Given the safety and reliability concerns involved—especially the risk of engine overheating and failure—I respectfully request that this issue be addressed under any applicable recall, customer satisfaction program, or warranty extension related to engine coolant leaks. Please advise on the next steps for inspection and repair authorization. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Consistent coolant leakage and milky build-up under engine oil cap. On start-up, intermittent rough idling, as well as check engine light indicating a misfire with cylinder 2. Vehicle is available for inspection. My safety has been put at risk previous as I was driving and received a notification to stop engine now due to high temperatures, and inspected to find the coolant reservoir was nearly empty. Today while getting an oil change, the mechanic noted lots of engine sludge build-up, as well as a swollen gasket due to the sludge build-up.

My vehicles check engine light came on. Capital Ford of Raleigh NC picked up the vehicle to check the status. I received a phone call later that day from Capital Ford informing me I need a new engine. Capital Ford admits it is a Ford issue. The coolant is leaking into the engine. I have been told this is a Ford design defect. One day I had a perfectly good vehicle and now I don't. I am now forced to purchase another vehicle which will potentially cost me thousands. Ford is aware of the issue but did not disclose. Thank you for your time. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated while attempting to start the vehicle, the contact heard an abnormal sound coming from the engine. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken a dealer where it was diagnosed with coolant intrusion into cylinder #1, and crack inside the cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and informed the contact there were no recalls associated with the VIN for the failure, and that the vehicle was out of warranty. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 49,582.

The car currently has a coolant infiltration. It is an active recalls on the same model manufactured just 5 months earlier. The car currently has white smoke coming out of the exhaust and the engine has been running roughly. The check engine light came on with a code reporting misfire cylinder 3, which came on about a month ago. The car can be inspected at any time. Safety is at risk because the engine could stop working at anytime according to research related to the similar recall. The problem has been looked at by a mechanic and confirmed. It has not yet been looked at by the manufacturer for the model is this manufacturing time, but just 5 months prior there was a recall on the same model in the same year. There was no warning lamps or messages prior to the issue presenting itself. The issues presents itself when initially starting the car and not driving, but when beginning driving, it does not run well and the car shakes.