2017 Ford Escape

I am filing this complaint due to repeated and dangerous safety-related failures in my Ford vehicle involving both the transmission and engine. Prior to a transmission recall repair, my vehicle experienced severe drivability issues, including sudden jerking while driving, loss of power on the highway, unexpected stopping, and shutting off at traffic lights. These incidents nearly caused multiple accidents and placed me and others at serious risk. The transmission was later replaced under recall by a Ford dealership. After that repair, I am now experiencing a major engine failure related to coolant intrusion. This defect is well documented by Ford in Technical Service Bulletin (TSB) 22-2322, which supersedes TSB 22-2134. The bulletin states that to resolve the condition, the engine short block and head gasket must be replaced. This effectively requires replacement of the core of the engine and confirms the severity of the defect. The symptoms associated with this engine issue overlap with the drivability symptoms I reported earlier (stalling, loss of power, unsafe operation). The vehicle was previously evaluated by a Ford dealership while this bulletin was already published, yet the engine defect was not identified or addressed at that time. Despite Ford’s acknowledgment of this defect through its own bulletin, I am being denied assistance and left responsible for an extremely costly repair involving what is essentially a partial engine replacement. This defect poses a serious safety risk due to the potential for sudden engine failure without warning. I am concerned that Ford is failing to proactively address a known safety-related defect and that similar vehicles remain on the road with the same risk. I believe this issue warrants further investigation to prevent serious injury or loss of life.

My wife had driven the car, it had given an error and I tested it for a code. The Code was PO304 Cylinder 4 Misfire detected. We scheduled a maintenance appointment with our local Ford dealership to have them look at this error and address a recall. We were informed that "coolant and freezant were leaking into cylinder #4!" The mileage is ~150300 and the vehicle has been serviced regularly. Prior to the Engine light on/code on, there have been no indication there was a problem. I am now reading about other 1.5L Escapes that have this same recall but mine was not included? This doesn't make sense, it's the same problem with the same motor that was manufactured in other facilities, with the same parts, and those engines were recalled but mine wasn't?? just fix my engine guys!

The contact owns a 2017 Ford Escape. The contact stated that while driving at 35 MPH, the vehicle hesitated while depressing the accelerator pedal. The low oil warning light was illuminated on the instrument panel prior to the failure. Despite the failure, the contact was able to drive to the residence. An independent mechanic inspected the vehicle and determined that a faulty wire connected to the spark plug had caused the failure. The dealer was notified of the failure, and the contact was informed that there were no recalls on the VIN for the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 28,000.

The engine light came on. I plugged a diagnostic scanner in under the dash and it read “misfire on cylinder 1”. I installed a new spark plug and cleared the code. I also noticed the coolant level was low so I added some. I checked it the next day and the coolant was low again but it was not puddled on the driveway. The check engine light was back on again. I took the car to the local Ford dealer and after they run a couple of test, I was informed the car had coolant intrusion on cylinder #1. They said the engine had cracked and needed to be replaced . I did not drive the car until I was able to have it repaired. The cost was $9451.51.

My engine light went on and the car was shaking, stumbling. When I took the car to the dealership, and then to another shop, it was reported that the gas analyzer showed presence of combustion gases in the coolant system. The coolant present in cylinder is due to coolant intrusion that is a defect from factory. Ford refused to fix the problem because they would only fix the problem for cars with less than 84,000 miles and I was told by a representative at the dealership that recall letters were sent but only to those customers who presented with this issue between 2015 and 2019 or before that mileage. I never received any notification that this was an issue, or I would have brought my cay in. Now, I cannot afford a new engine and I have been left without a car since the incident, which was almost a year ago.

In my 2017 my check engine light came on at 70,000 miles throwing a bunch of different codes, ignition coil misfire and actuator making vehicle overheat and run rough, made extensive repairs to the vehicle based on what the codes were which didn’t repair the vehicle, finally engine gave out on me at 93,000 miles and I had the vehicle towed to Classic Ford In Mentor Ohio and they diagnosed the vehicle with a bad engine requiring the engine to be replaced, I was then informed by the service department that what killed the engine was coolant leaking into the cylinders due to a design defect by Ford Motor Company and these issues with these Ecoboost engines are very well documented across the internet, Dealership quoted me over $9,000 to replace the engine which I definitely can’t afford at all, Due to this not being my fault and I’ve kept up with all maintenance but again what killed the engine was Ford’s design that allowed coolant to leak into cylinders, I’ve made several calls to Ford Motor Company and there corporate offices and they are declining to do anything to help this issue, my case number is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The **engine system** failed due to **coolant intrusion into cylinder 2**, causing engine misfires and loss of power. This condition is consistent with known EcoBoost engine defects in this model year. The vehicle is available for inspection upon request. This failure created a **safety risk** due to potential **loss of power or stalling while driving**, increasing the risk of a crash. An additional issue exists with the **electrical system**, specifically the **driver’s door control panel circuit**, which intermittently malfunctions and affects vehicle operation. The engine issue has been **confirmed by diagnostic trouble codes indicating a cylinder 2 misfire**. Dealer confirmation: **UNKNOWN**. The vehicle has not been inspected by the manufacturer, police, or insurance representatives. Prior to failure, the vehicle displayed a **check engine light**, rough idle, and misfiring. Electrical issues occurred intermittently. Exact onset date is **UNKNOWN**.