2017 Ford Escape

THIS VEHICLE IS EQUIPPED WITH AUTO STOP/START TECHNOLOGY. ON SEVERAL OCCASIONS THE VEHICLE HAS FAILED TO RESTART AFTER THE ENGINE HAS AUTO STOPPED WHEN THE VEHICLE HAS BEEN STOPPED FOR A RED LIGHT. SO THE VEHICLE IS STATIONARY. THE TRAFFIC LIGHT TURNS GREEN, YOUR BRAKE LIGHTS COME OFF BUT YOUR VEHICLE DOESN'T AUTO RE-START. YOU QUICKLY PUT IT IN PARK PRESS ON THE BRAKE AGAIN AND MANUALLY START THE VEHICLE, ALL THE TIME PRAYING THAT THE VEHICLE BEHIND YOU DOESN'T CRASH IN TO YOUR REAR END...

CAR OVER HEATED DUE TO FAULTY PART RESULTED IN THE ENGINE SUFFERING ' CATASTROPHIC DAMAGE'' IN UNDER 80K MILES. DEALERSHIP HAD VEHICLE FOR THREE MONTHS. LESS THAN A YEAR LATER THE VEHICLE HAS SUDDENLY STARTED DYING AND LOSING POWER WHILE DRIVING AS WELL AS AT STOPS AND DISPLAYS A LIGHT THAT STATES 'AUTO START STOP. MANUAL RESTART NEEDED'. THIS CAR IS GOING TO GET SOMEONE KILLED. IT HAS STOPPED ON THE INTERSTATE , CITY STREETS, AND IN MY DRIVEWAY.

CHECK ENGINE LIGHT CAME ON, AND CODES INDICATE MISFIRE. I HAVE HAD THE CAR BACK AT THE DEALERSHIP 3 TIMES NOW, AND AS OF 9/10/19, IT IS WAITING FOR A NEW LONG BLOCK. THEY SAID TO EXPECT AS LEAST 3 MORE AFTER THEY HAD IT FOR A FULL WEEK. AFTER READING ABOUT THIS ISSUE, AND HAVING NEW COILS INSTALLED, AND SPARK PLUGS, IT IS MY THOUGHT THE COOLANT LEAKING INTO THE CYLINDER IS THE ISSUE. I WILL CALL ON MONDAY TO SEE ABOUT GETTING A NEW CAR, THIS HAS BEEN A COMPLETE HEADACHE SINCE THE LIGHT CAME ON 2 WEEKS AFTER TAKING OWNERSHIP IN JULY. EACH TIME LIGHT GOES ON, IT IS USUALLY RIGHT AFTER STARTING CAR, IT DRIVES FINE BUT MAY IDLE RUGGEDLY FOR A BIT. ONE TIME, THE LIGHT CAME ON BUT TURNED OFF BEFORE I CALLED DEALERSHIP, THEN IT CAME BACK ON AGAIN, AND I BROUGHT IT RIGHT BACK TO THE SHOP. I AM WONDERING AT ONE POINT THIS CAR WOULD BE CONSIDERED A LOSS SINCE THE DEALERSHIP GIVES ME A RENTAL EVERY TIME IT IS IN THE SHOP.

WHEN BRAKING WITH AUTO STOP/START TURNED ON, THE CAR STALLS AND A NOTICE POPS UP ON THE INFO SCREEN SAYING TO PUT THE CARE IN PARK AND RESTART. IT HAPPENS AT LEAST ONCE A WEEK AND TODAY IT HAPPENED 4 TIMES AS I DROVE HOME ON A BUSY STREET WHICH REQUIRED ME TO STOP AT LIGHTS. I HAVE A PICTURE IF THE INFO SCREEN WHEN IT HAPPENS. THE FORD DEALER DOES NOT SEEM TO BE FAMILIAR WITH THIS PROBLEM AND I JUST HAD MY CAR SERVICED TWO WEEKS AGO WITH NO PROBLEMS DETECTED. VERY SCARY AND DANGEROUS SINCE THIS HAPPENS IN TRAFFIC SITUATIONS WHEN PEOPLE BEHIND ME ARENT EXPECTING ME TO HAVE TO RESTART MY CAR IN THE STOP AND GO FLOW.

PURCHASED THE 2017 FORD ESCAPE FROM HERTZ CAR SALES FEB 2019. IT WAS UNDER 50,000 MILES AT THE TIME. MILEAGE NOW IS AROUND 58,000. THE FIRST FEW MONTHS DID NOT HAVE A PROBLEM, THEN GOING INTO SUMMER, THE CAR WOULD OCCASIONALLY HAVE A ROUGH IDLING START. MIND YOU AT THE TIME, MY HUSBAND AND I USED IT MAINLY TO COMMUTE TO WORK(20MINS TO GET TO WORK) AND BACK WITH THE GROCERY TRIPS TO THE STORE OCCASIONALLY. I'D SAY STARTING JUNE AROUND THAT MONTH WHEN THE ENGINE WAS STARTED, SOMETIMES A ROUGH IDLING WOULD HAPPEN AND THEN THE CHECK ENGINE LIGHT WOULD COME ON TOO. THE AC STOPPED WORKING AROUND THIS TIME FRAME AND STILL DOES NOT WORK AS OF 9/5. IT WILL NOT BLOW OUT COLD AC BUT JUST REGULAR TEMP AIR. IN AUGUST WE VISITED MY HUSBAND'S PARENTS DOWN IN SOCAL, AND GOT IT CHECKED OUT BY AN AUTOZONE TECHNICIAN AND A LOCAL MECHANIC ON SEPARATE VISITS. AUTOZONE CONCLUDED IT WAS CYLINDER MISFIRE. LOCAL MECHANIC CONCLUDED IT WAS THE CODES THAT NEEDED REPROGRAMMING BECAUSE WHEN THEY SCANNED IT, DIFFERENT CODES WOULD POP UP AND THAT WAS CAUSING THE AC TO SHUT OFF. TO THIS DAY STILL WHEN THE CAR IS TURNED ON, THE CHECK ENGINE LIGHT WOULD POP UP AND STAY ON FOR DAYS AT A TIME. OTHER DAYS, IT WOULD BE OFF. TODAY 9/5 THERE IS NO ROUGH IDLING. GOING TO MY FORD APPT 9/6/19 TO GET IT CHECKED OUT. A FORD REPRESENTATIVE CALLED MY HUSBAND TODAY CONFIRMING THE APPT AND RECOMMENDED US TO TRADE IN OUR VEHICLE. I READ OTHER COMPLAINTS ON THIS WEBSITE BEFORE WRITING THIS COMPLAINT, AND OTHERS HAVE STATED FORD HAS A SERVICE BULLETIN ANNOUNCEMENT OUT ABOUT THIS TYPE OF ISSUE. AFTER READING THAT, I OPENED ANOTHER TAB, LOOKED AT THEIR WEBSITE AND THEY ONLY HAVE INFORMATION REGARDING THE TAKATA AIRBAGS AND FOUND NOTHING ON SERVICE BULLETIN ANNOUNCEMENTS REGARDING THIS TYPE OF ISSUE. I COULD NOT FIND IT, SO THERE IS NO PAGE DEDICATED TO IT. I'M STARTING TO BELIEVE IT SHOULD BE ALSO MANDATED AS A RECALL.

I WAS THE OWNER OF A 2017 FORD ESCAPE WITH UNDER 27000 MILES. ON 7/16/19, IT HAD BEEN PARKED FOR 6 HOURS AT MY PLACE AND I WAS AWOKEN AT 12:30 AM BY FIRE/POLICE THAT MY CAR WAS ON FIRE. THE FIRE STARTED UNDER THE PASSENGER HOOD AREA. THE CAR IS A TOTAL LOSS AND FIRE DEPT DETERMINED IT WAS AN ELECTRICAL FIRE. STILL WAITING ON THE ACTUAL CAUSE OF THE ELECTRICAL FIRE. I'M JUST GLAD THAT I WAS NOT IN THE VEHICLE OR HAD ANYONE WITH ME WHEN THE FIRE STARTED. THIS IS THE SECONDARY CAR I HAVE GOTTEN FROM SAM PACK'S 5 STAR FORD IN CARROLLTON. THE FIRST CAR I PURCHASED FROM THAT DEALERSHIP WAS A 2015 FORD ESCAPE PRE-CERTIFIED USED BUT AFTER A FEW MONTHS WITH ISSUES, IT TURNED OUT TO BE PART OF AN INSURANCE FLOOD SCAM AND WAS NOT LOOKED OVER FOR IT BE CERTIFIED USED. THEY PUT ME IN A NEW 2017 FORD ESCAPE WHICH HAS NOW BURNED UP. I HAVE NOTHING FROM THIS WHOLE SITUATION. I HAVE ALSO CALLED FORD CUSTOMER RELATIONS AND GOT A CASE NUMBER AND WAS TOLD SOMEONE WOULD BE CONTACTING ME. STILL HAVE NOT HEAR BACK FROM FORD AND THAT WAS OVER 2 WEEKS AGO. THIS SEEMS TO BE BAD BUSINESS AND THERE COULD BE A POTENTIAL SERIOUS DEFECT WITH THE CAR THAT COULD AFFECT OTHER CONSUMERS. AT THIS POINT NO ONE SEEMS TO KNOW WHY/HOW THE PARKED CAR CAUGHT FIRE. I HAVE ATTACHED PICTURES OF THE CAR

A VEHICLE THAT JUST TURNED THREE YEARS OLD IS HAVING EXTREME POWERTRAIN TRANSMISSION FAILURE AND ELECTRICAL SENSOR ISSUES! I AM HAVING TO REPLACE THE TRANSMISSION IN A CAR THAT HAS ONLY 90,000 MILES AND IS COSTING ME OVER $4000 OUT OF POCKET! ELECTRICAL ERROR ARE HAPPENING FROM LIGHT MALFUNCTIONS TO BULB ERRORS, CROSS SENSORS, AND MORE

WHEN BREAKING WITH AUTO STOP/START TURNED ON, THE ENGINE WILL COMPLETELY STALL OUT AND A NOTICE WILL POP UP ON THE INFORMATION SCREEN STAYING TO PUT THE CAR IN PARK AND MANUALLY START THE CAR. I BOUGHT MY CAR A WEEK AGO AND THIS HAS ALREADY HAPPENED TWICE. IT'S VERY SCARY AS IT COULD HAPPEN ANYWHERE. I DID SOME RESEARCH AND THERE'S A FORUM FILLED WITH OTHERS WHO HAVE EXPERIENCED THIS TOO, AND YET, NO RECALL TO FIX IT. PICTURE ATTACHED IS FROM THE FORUM AS I DON'T HAVE MY PHONE NEAR ME WHILE DRIVING TO TAKE MY OWN PICTURE.

AROUND 4-6 TIMES IN THE PAST 8 MONTHS THE CAR STALLS OUT WHEN I AM AT A COMPLETE STOP. IT FLASHES A MESSAGE TO RESTART THE CAR. EACH TIME THIS HAPPENED I PUT THE CAR IN PARK AND RESTARTED THE ENGINE. THIS HAS SO FAR BEEN EFFECTIVE. I REPORTED THIS TO THE DEALERSHIP BUT THEY TOLD ME THERE WAS NOTHING THEY COULD DO SINCE THEY COULD NOT REPLICATE THE PROBLEM. I ATTACHED A PICTURE OF THE RESTART MESSAGE.

AS AN UPDATE TO MY PREVIOUS COMPLAINT, THE CAR HAS NOW BEEN IN THE SHOP AT FORD TWICE. THE FIRST TIME, THE "FIXED" THE ISSUE ON THE SAME DAY- THEY REPLACED A SENSOR THAT THEY SAID WAS BAD AND THAT WE SHOULD HAVE NO MORE PROBLEMS. THE NEXT MORNING, THE SAME OVERHEATING MESSAGE APPEARED AND THEN AGAIN LATER THAT DAY. GOT CAR IMMEDIATELY TO THE SAME FORD DEALERSHIP. IT HAS BEEN ONE WEEK SINCE DROPPING IT OFF. THE FIRST DAY, THE SERVICE ADVISOR CALLED AND SAID THEY HAD TO REACH OUT TO FORD TECHNICIANS BECAUSE THEY HAD NO IDEA WHAT ELSE IT COULD BE BESIDES THE SENSOR. TODAY, WE RECEIVED A CALL FROM FORD AND WAS TOLD THEY HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM. SUPPOSEDLY ONE OF THE TECHNICIANS HAS DRIVEN THE CAR 30 MILES AND HAS HAD NO ISSUES. WE HAVE MULTIPLE VIDEOS AND SHARED THEM VIA TEXT WITH THE SERVICE ADVISOR THAT SHOWED THE MESSAGE WE WERE RECEIVING. THIS HAS HAPPENED 3 TIMES NOW, IN TRAFFIC WHILE TRYING TO ACCELERATE, THE "HIGH ENGINE TEMPERATURE STOP SAFELY" SUDDENLY APPEARS AND THE ENGINE BASICALLY SHUTS DOWN, LEAVING YOU UNABLE TO STOP SAFELY AT ALL.