TL* THE CONTACT OWNS A 2002 DODGE NEON. WHILE EXITING A HIGHWAY AT APPROXIMATELY 20 MPH, THE STEERING ABILITY SEIZED. THE CONTACT HAD TO MANEUVER TO A COMPLETE STOP AND NO WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAI…
Read full complaint
TL* THE CONTACT OWNS A 2002 DODGE NEON. WHILE EXITING A HIGHWAY AT APPROXIMATELY 20 MPH, THE STEERING ABILITY SEIZED. THE CONTACT HAD TO MANEUVER TO A COMPLETE STOP AND NO WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10711901
Mileage unknown · Sep 18, 2014
SteeringCrashInjury
DRIVING AT A SPEED OF 25 MPH COULD NOT STEER CAR, PULLING HARD TO THE RIGHT, COULDN'T CONTROL WENT OFF ROAD, HITTING TWO TREES AND THEN CAR FLIPPED, ENDING UP ON ROOF. RESULTING IN TWO INJURIES, DRIVER AND PASSENGER GOING TO HOSPITAL. *TR
NHTSA ODI #10637388
68,600 miles · Mar 3, 2011
SteeringStructure
TL* THE CONTACT OWNS A 2002 DODGE NEON. THE CONTACT WAS DRIVING IN REVERSE APPROXIMATELY 4 MPH WHEN THE VEHICLE EXHIBITED AN ABNORMAL CRACKING NOISE AND THE STEERING WHEEL BECAME VERY STIFF AND DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS TOLD THAT THE FRAME WAS SEVERELY RUSTED …
Read full complaint
TL* THE CONTACT OWNS A 2002 DODGE NEON. THE CONTACT WAS DRIVING IN REVERSE APPROXIMATELY 4 MPH WHEN THE VEHICLE EXHIBITED AN ABNORMAL CRACKING NOISE AND THE STEERING WHEEL BECAME VERY STIFF AND DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS TOLD THAT THE FRAME WAS SEVERELY RUSTED AND THE TIE ROD WAS FRACTURED. THE TIE ROD WAS REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 68,600. UPDATED 05/02/11 *CN UPDATED 05/11/11
NHTSA ODI #10386273
46,000 miles · Nov 14, 2007
Electrical SystemPower TrainSteering
TL*THE CONTACT OWNS A 2002 DODGE NEON. WHILE DRIVING AT ANY SPEED, THE FUEL GAUGE, SPEEDOMETER, AND OTHER INSTRUMENT PANEL GAUGES WERE INOPERABLE. THE DEALER STATED THAT THE INSTRUMENT PANEL CLUSTER CAUSED THE FAILURE. AS OF NOVEMBER 14, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 46,…
Read full complaint
TL*THE CONTACT OWNS A 2002 DODGE NEON. WHILE DRIVING AT ANY SPEED, THE FUEL GAUGE, SPEEDOMETER, AND OTHER INSTRUMENT PANEL GAUGES WERE INOPERABLE. THE DEALER STATED THAT THE INSTRUMENT PANEL CLUSTER CAUSED THE FAILURE. AS OF NOVEMBER 14, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 46,000. UPDATED 01-10-08. *KB THE INSTRUMENT CLUSTER HAD AN INTERNAL FAILURE. THE CLUTCH, ALTERNATOR AND TIE RODS WERE REPLACED. UPDATED 01/08/08. *JB
NHTSA ODI #10208908
5,000 miles · Mar 3, 2006
Steering
THE PROBLEM WITH THE VEHICLE STARTED SINCE THE CAR HAD A COUPLE OF THOUSAND MILES. STARTED OFF WITH A TICKING NOISE IN THE STEERING WHEEL, TO A POPPING NOISE AND THEN TO CLUNKING. THE CAR ITSELF HAD A LOT OF THE SUSPENSION REVIEWED OVER 20 TIMES BY THE DEALERSHIP WITH "NO PROBLEM FOUND" THEY DID REPLACE STEERING COUPLERS BASED O…
Read full complaint
THE PROBLEM WITH THE VEHICLE STARTED SINCE THE CAR HAD A COUPLE OF THOUSAND MILES. STARTED OFF WITH A TICKING NOISE IN THE STEERING WHEEL, TO A POPPING NOISE AND THEN TO CLUNKING. THE CAR ITSELF HAD A LOT OF THE SUSPENSION REVIEWED OVER 20 TIMES BY THE DEALERSHIP WITH "NO PROBLEM FOUND" THEY DID REPLACE STEERING COUPLERS BASED ON TSB'S BUT THAT DIDN'T RESOLVE IT. THE CAR STILL HAS A CLICK/POP IN THE STEERING WHEEL, WHEN ON TAKE OFF THE STEERING WHEEL STILL HAS THE ORIGINAL CLUNK. THE MAJOR CONCERNED IS THE STEERING!! AT ANY SPEED ABOVE 50 MPH THE CAR IS NOT CONTROLLABLE, IT SWAYS, SWERVES LOSS OF CONTROL WHEN TRYING TO HOLD THE CAR IN A STRAIGHT LINE. THE DRIVER SIDE FRONT TIRE FEELS AS IF ITS TURNING IN DIFFERENT DIRECTIONS WHILE DRIVING, IT REQUIRES A LOT MORE EFFORT TO MAKE A LEFT TURN THEN A RIGHT TURNS. THE VEHICLE IS DEEMED UNSAFE BY ANY STANDARD, THE OTHER PROBLEM IS THE DEALER SHIP STATES THAT ITS WITHIN "SPEC"... IF I HAVE TO COUNTER STEER ON A STRAIGHT LINE THERE IS A PROBLEM. I HAVE ALMOST HAD SEVERAL ACCIDENTS WITH THE VEHICLE DUE TO THE NATURE OF THE STEERING ISSUE, I AM STILL FIGHTING WITH DODGE TRYING TO GET A COURTESY DISTRICT MANAGER TO REVIEW THE PROBLEMS. THEIR "OFFICIAL" ANSWER IS THAT ITS OUT OF THE STANDARD WARRANTY AND UNDER NO CIRCUMSTANCE WILL DODGE PAY FOR THE REPAIRS FOR STEERING ISSUES EVEN THOUGH IT WAS A PREEXISTING ISSUE!! THE DEALER STATED THAT MY LOSS OF CONTROL WAS DUE TO A DEFECT IN THE OEM GOODYEAR TIRES, SO I BROUGHT IT TO GOOD YEAR AND THEY SAID THAT THERE ISN'T ANYTHING WRONG WITH THE TIRES. I INSISTED THEY REPLACE THE TIRES, AND OUT OF GOODWILL THEY DID REPLACE ALL 4 TIRES, BUT THE PROBLEM PERSISTED!!!.. I BROUGHT THE CAR BACK TO THE DEALER AND THEY ADVISED THAT AFTER REVIEWING THE CAR THAT IS THE CARS HANDLING CHARACTERISTICS OF THE CAR. I KNEW IT WASN'T B/C THE CAR NEVER HAD THOSE ISSUES PRIOR TO THE 5000 MILES, THE DEALERSHIP THEN REPLACED SOME SHOCKS AND OTHER ODDS AND ENDS THAT MADE NO IMPROVEMENT TO THE VEHICLES STEERING. *NM
NHTSA ODI #10151683
9,320 miles · Jan 15, 2004
Power TrainSteering
WHEN I COME TO A COMPLETE STOP THE CAR JERKS. IT KIND OF FEELS LIKE ITS CHANGING GEARS. I HAVE BROUGHT THE PROBLEM TO SOUTHSIDE DODGE ON SOUTH ORANGE BLOSSOM TRAIL IN KISSIMMEE, FLORIDA ABOUT FOUR TIMES. THE FIRST TIME THEY PERFORMED RECALL B27 AND SAID THAT THAT WASN'T THE PROBLEM. SO THEY WENT BACK AND FOUND THE PROBLEM. …
Read full complaint
WHEN I COME TO A COMPLETE STOP THE CAR JERKS. IT KIND OF FEELS LIKE ITS CHANGING GEARS. I HAVE BROUGHT THE PROBLEM TO SOUTHSIDE DODGE ON SOUTH ORANGE BLOSSOM TRAIL IN KISSIMMEE, FLORIDA ABOUT FOUR TIMES. THE FIRST TIME THEY PERFORMED RECALL B27 AND SAID THAT THAT WASN'T THE PROBLEM. SO THEY WENT BACK AND FOUND THE PROBLEM. FIXED IT AND NOTICED IT ON THE WAY HOME BUT DIDN'T THINK ANYTHING OF IT. ABOUT 9320 MILES LATER IT WAS AS BAD AS THE FIRST TIME I BROUGHT IT IN. THEY TOLD ME THEY HAD TO PERFORM A FLASH TO REPROGRAM THE COMPUTER. OK TOOK THEIR WORD FOR IT. WENT HOME DID IT ALL THE WAY HOME. CALLED THEM WHEN I HAD RETURNED HOME AND THEY SAID IT HAD TO MEMORIZE THE WAY I DRIVE. GIVE IT A COUPLE OF DAYS. GAVE IT MONTHS TILL I COULD BRING IT IN AGAIN. THIRD TIME I BRING IT IN THEY HAD THE TRANSMISSION MECH. COME AND DRIVE SO I CAN POINT OUT THE PROBLEM. SO AND SO FORTH THE PROBLEM BANGED WHEN WE CAME TO A STOP AND CAME TO THE DEALERSHIP. HE WENT AND TALKED WITH THE SERVICE ADVISOR AND HE CAME OUT. HE TOLD ME THEY HAD TO ERASE THE MEMORY OF THE CAR AND REPROGRAM THE COMPUTER BECAUSE SINCE THERE IS TWO DRIVERS IT LEARNS THE WAY ONE DRIVER DRIVES AND WHEN THE OTHER DRIVER DRIVES THE CAR IT MESSES UP AND YOU GET THIS PROBLEM. SO THERE IS NOTHING WRONG WITH THE CAR. THE SEVICE MANAGER DROVE THE CAR AND NEVER RETURNED WITH AN ANSWER. THE FOURTH TIME I BROUGHT THE VEHICLE IN THEY DID THE SAME THING TO ME AS LAST. LET ME REMIND YOU THE LAST TWO TIMES I HAD BROUGHT THE VEHICLE IN THEY TOLD ME THEY WOULD SEND AN INVOICE IN THE MAIL FOR MY CONVENIANCE, HAVEN'T RECEIVED EITHER. I THINK I'M GETTING JEKED AROUND HERE AND I WOULD LIKE TO GET THIS PROBLEM RESOLVED. ALL I'M ASKING FOR IS THE PROBLEM FIXED. CAN YOU PLEASE HELP?
NHTSA ODI #10070180
Official recalls
0
No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
THIS EA WAS OPENED AFTER RECEIVING REPORTS THAT THE MULTIFUNCTION SWITCH ON THESE VEHICLES WOULD FAIL, CAUSING A LOSS OF HEADLIGHT ILLUMINATION.SOME COMPLAINANTS REPORT LOSS OF HEADLIGHT FUNCTION WHILE FOR OTHERS TEMPORARY LIGHTING WAS AVAILABLE BY PULLING ON THE MULTIFUNCTION SWITCH STALK TO ILLUMINATE HIGH BEAM LIGHTING.ANALYSIS OF THE COMPLAINT AND WARRANTY DATA SHOW A LOW AND DECLINING FAILURE TREND.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED; ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Additional source detail variants (4)
Exterior Lighting:fog Lights
THIS EA WAS OPENED AFTER RECEIVING REPORTS THAT THE MULTIFUNCTION SWITCH ON THESE VEHICLES WOULD FAIL, CAUSING A LOSS OF HEADLIGHT ILLUMINATION.SOME COMPLAINANTS REPORT LOSS OF HEADLIGHT FUNCTION WHILE FOR OTHERS TEMPORARY LIGHTING WAS AVAILABLE BY PULLING ON THE MULTIFUNCTION SWITCH STALK TO ILLUMINATE HIGH BEAM LIGHTING.ANALYSIS OF THE COMPLAINT AND WARRANTY DATA SHOW A LOW AND DECLINING FAILURE TREND.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED; ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Exterior Lighting:fog Lights:switch
THIS EA WAS OPENED AFTER RECEIVING REPORTS THAT THE MULTIFUNCTION SWITCH ON THESE VEHICLES WOULD FAIL, CAUSING A LOSS OF HEADLIGHT ILLUMINATION.SOME COMPLAINANTS REPORT LOSS OF HEADLIGHT FUNCTION WHILE FOR OTHERS TEMPORARY LIGHTING WAS AVAILABLE BY PULLING ON THE MULTIFUNCTION SWITCH STALK TO ILLUMINATE HIGH BEAM LIGHTING.ANALYSIS OF THE COMPLAINT AND WARRANTY DATA SHOW A LOW AND DECLINING FAILURE TREND.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED; ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Exterior Lighting:headlights
THIS EA WAS OPENED AFTER RECEIVING REPORTS THAT THE MULTIFUNCTION SWITCH ON THESE VEHICLES WOULD FAIL, CAUSING A LOSS OF HEADLIGHT ILLUMINATION.SOME COMPLAINANTS REPORT LOSS OF HEADLIGHT FUNCTION WHILE FOR OTHERS TEMPORARY LIGHTING WAS AVAILABLE BY PULLING ON THE MULTIFUNCTION SWITCH STALK TO ILLUMINATE HIGH BEAM LIGHTING.ANALYSIS OF THE COMPLAINT AND WARRANTY DATA SHOW A LOW AND DECLINING FAILURE TREND.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED; ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Exterior Lighting:headlights:switch
THIS EA WAS OPENED AFTER RECEIVING REPORTS THAT THE MULTIFUNCTION SWITCH ON THESE VEHICLES WOULD FAIL, CAUSING A LOSS OF HEADLIGHT ILLUMINATION.SOME COMPLAINANTS REPORT LOSS OF HEADLIGHT FUNCTION WHILE FOR OTHERS TEMPORARY LIGHTING WAS AVAILABLE BY PULLING ON THE MULTIFUNCTION SWITCH STALK TO ILLUMINATE HIGH BEAM LIGHTING.ANALYSIS OF THE COMPLAINT AND WARRANTY DATA SHOW A LOW AND DECLINING FAILURE TREND.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED; ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
ODI HAS REVIEWED COMPLAINTS FROM CONSUMERS STATING THAT THEY DO NOT HAVE HEADLIGHT FUNCTION WHILE OPERATING THEIR VEHICLE.THE REPORTS INDICATE THAT A LOSS OF BOTH HIGH AND LOW BEAM HEADLIGHTS IS THE RESULT OF PROBLEMS WITH THE VEHICLES MULTIFUNCTION SWITCH AND CONNECTING WIRING HARNESS.CONSUMERSNOTICED THAT THE STEERING COLUMN AREA (WHERE THESE PARTS ARE LOCATED) IS HEATING UP.IN SOME CASES, SMOKE WOULD COME OUT OF THE STEERING COLUMN AREA AND THE PLASTIC TRIM WOULD BEGIN TO MELT.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-019) TO FURTHER STUDY THIS ISSUE.
Additional source detail variants (4)
Exterior Lighting:fog Lights
ODI HAS REVIEWED COMPLAINTS FROM CONSUMERS STATING THAT THEY DO NOT HAVE HEADLIGHT FUNCTION WHILE OPERATING THEIR VEHICLE.THE REPORTS INDICATE THAT A LOSS OF BOTH HIGH AND LOW BEAM HEADLIGHTS IS THE RESULT OF PROBLEMS WITH THE VEHICLES MULTIFUNCTION SWITCH AND CONNECTING WIRING HARNESS.CONSUMERSNOTICED THAT THE STEERING COLUMN AREA (WHERE THESE PARTS ARE LOCATED) IS HEATING UP.IN SOME CASES, SMOKE WOULD COME OUT OF THE STEERING COLUMN AREA AND THE PLASTIC TRIM WOULD BEGIN TO MELT.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-019) TO FURTHER STUDY THIS ISSUE.
Exterior Lighting:fog Lights:switch
ODI HAS REVIEWED COMPLAINTS FROM CONSUMERS STATING THAT THEY DO NOT HAVE HEADLIGHT FUNCTION WHILE OPERATING THEIR VEHICLE.THE REPORTS INDICATE THAT A LOSS OF BOTH HIGH AND LOW BEAM HEADLIGHTS IS THE RESULT OF PROBLEMS WITH THE VEHICLES MULTIFUNCTION SWITCH AND CONNECTING WIRING HARNESS.CONSUMERSNOTICED THAT THE STEERING COLUMN AREA (WHERE THESE PARTS ARE LOCATED) IS HEATING UP.IN SOME CASES, SMOKE WOULD COME OUT OF THE STEERING COLUMN AREA AND THE PLASTIC TRIM WOULD BEGIN TO MELT.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-019) TO FURTHER STUDY THIS ISSUE.
Exterior Lighting:headlights
ODI HAS REVIEWED COMPLAINTS FROM CONSUMERS STATING THAT THEY DO NOT HAVE HEADLIGHT FUNCTION WHILE OPERATING THEIR VEHICLE.THE REPORTS INDICATE THAT A LOSS OF BOTH HIGH AND LOW BEAM HEADLIGHTS IS THE RESULT OF PROBLEMS WITH THE VEHICLES MULTIFUNCTION SWITCH AND CONNECTING WIRING HARNESS.CONSUMERSNOTICED THAT THE STEERING COLUMN AREA (WHERE THESE PARTS ARE LOCATED) IS HEATING UP.IN SOME CASES, SMOKE WOULD COME OUT OF THE STEERING COLUMN AREA AND THE PLASTIC TRIM WOULD BEGIN TO MELT.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-019) TO FURTHER STUDY THIS ISSUE.
Exterior Lighting:headlights:switch
ODI HAS REVIEWED COMPLAINTS FROM CONSUMERS STATING THAT THEY DO NOT HAVE HEADLIGHT FUNCTION WHILE OPERATING THEIR VEHICLE.THE REPORTS INDICATE THAT A LOSS OF BOTH HIGH AND LOW BEAM HEADLIGHTS IS THE RESULT OF PROBLEMS WITH THE VEHICLES MULTIFUNCTION SWITCH AND CONNECTING WIRING HARNESS.CONSUMERSNOTICED THAT THE STEERING COLUMN AREA (WHERE THESE PARTS ARE LOCATED) IS HEATING UP.IN SOME CASES, SMOKE WOULD COME OUT OF THE STEERING COLUMN AREA AND THE PLASTIC TRIM WOULD BEGIN TO MELT.THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-019) TO FURTHER STUDY THIS ISSUE.
PE02082 · Safety Belt Cinching Latch Plate
Opened Nov 6, 2002 · Closed Apr 23, 2003
Status: closed (inferred from source dates) · Seat Belts
THERE ARE NO INJURIES OR FATALITIES ASSOCIATED WITH THIS ALLEGED DEFECT.WHILE CONDUCTING THIS INVESTIGATION, ODI FOUND THAT THE SUBJECT CINCHES MEET THE LOAD BEARING REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, AND THAT MANY OF THE REPORTED FAILURES WERE DUE TO INCORRECT CHILD SAFETY SEAT INSTALLATIONS. ADDITIONALLY, THE REPORT RATE IS LOW (1.60/100K).THE INFORMATION AVAILABLE FAILS TO ESTABLISH THE EXISTENCE OF A DEFECT TREND AT THIS TIME.FURTHER ALLOCATION OF AGENCY RESOURCES TO THIS ISSUE IS UNWARRANTED AND THE PRELIMINARY EVALUATION IS BEING CLOSED.
2002 Dodge Neon Problems, Complaints & Recalls | Skip That Year
Illustration