Electrical SystemExterior LightingFuel System, Other
I PURCHASED A BRAND NEW 2007 DODGE DURANGO ON 9/21/07 FROM HATCH MOTOR COMPANY IN SNOWFLAKE, AZ. I HAD THIS VEHICLE FOR 1 1/2 WEEKS WHEN IT STARTED GIVING ME PROBLEMS AND I REPORTED IT TO THE COMPANY AND THEY TOLD ME TO BRING IT IN. THE GAS GAUGE, HAZARD LIGHTS, SIGNAL LIGHTS, HIGH AND LOW BEAM LIGHTS WENT OUT. WHEN I TOOK TH…
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I PURCHASED A BRAND NEW 2007 DODGE DURANGO ON 9/21/07 FROM HATCH MOTOR COMPANY IN SNOWFLAKE, AZ. I HAD THIS VEHICLE FOR 1 1/2 WEEKS WHEN IT STARTED GIVING ME PROBLEMS AND I REPORTED IT TO THE COMPANY AND THEY TOLD ME TO BRING IT IN. THE GAS GAUGE, HAZARD LIGHTS, SIGNAL LIGHTS, HIGH AND LOW BEAM LIGHTS WENT OUT. WHEN I TOOK THE VEHICLE IN, THEY CHECKED IT AND THEY SAID IT WAS THE CLUSTER BOX AND THEY HAD TO ORDER A NEW ONE. I ASKED THEM IF THEY COULD PROVIDE ME WITH A RENTAL BECAUSE THE TRUCK WAS HAZARDOUS TO DRIVE HOME. THEY TOLD ME THAT THEY COULD NOT PROVIDE ME ONE UNLESS I PURCHASED THE "CHRYSLER CONTRACT" OR UNLESS I PAID FOR ONE. I DID NOT HAVE ANY MONEY AT THE TIME BECAUSE I HAD TO MAKE A DOWN PAYMENT FOR THE VEHICLE. I EXPLAINED MY SITUATION TO THEM AND THEY STILL WOULD NOT PROVIDE ONE FOR ME. THIS WAS SUPPOSE TO BE A BRAND NEW VEHICLE. I HAD TO DRIVE MY TRUCK BACK HOME WHICH IS OVER 250 MILES IN THE DARK WITH MY THREE CHILDREN. THEY WOULD NOT HELP ME IN ANY WAY. I THOUGHT I WOULD REPORT THIS TO YOU DUE TO THE SERIOUS HAZARD AND THEY LET ME DRIVE IT HOME. *TR
NHTSA ODI #10208157
Official recalls
0
No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
EA07003 · Side Curtain Air Bag Failure
Opened Feb 14, 2007 · Closed Feb 8, 2008
Status: closed (inferred from source dates) · Air Bags:side/window
ODI'S INVESTIGATION IDENTIFIED NO ISSUES IN THE DESIGN, MANUFACTURING PROCESS, OR QUALITY CONTROL PROCESS OF THE SIDE CURTAIN AIR BAGS USED IN THE DODGE DURANGO VEHICLES.THERE HAVE BEEN NO REPORTED FIELD INCIDENTS OF SIDE CURTAIN AIR BAG FAILURES SIMILAR TO THE FAILURES THAT OCCURRED DURING THE NHTSA RESEARCH TESTING OF THE DURANGO AIR BAGS.ADDITIONAL NHTSA TESTING CONDUCTED DURING THIS INVESTIGATION RESULTED IN NO DIFFUSER TUBE FAILURES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION.
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