NHTSA owner reports · September 18, 2026 snapshot.
Seats complaints
14 reportsClear category filter100,000 miles · Dec 3, 2014
SeatsInjury
WHILE DRIVING ON SUNDAY NIGHT, A CAR IN FRONT OF MINE HIT THE BRAKES REQUIRING ME TO DO THE SAME. AT THAT POINT, THE SEAT BEHIND MY DRIVER'S SEAT DISENGAGED FROM THE LOCKING MECHANISM AND TILTED FORWARD. MY DAUGHTER WAS IN THE SEAT AT THE TIME IN HER CARSEAT. AS THE SEAT FELL FORWARD HER FACE HIT THE BACK OF MY SEAT CAUSING A…
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WHILE DRIVING ON SUNDAY NIGHT, A CAR IN FRONT OF MINE HIT THE BRAKES REQUIRING ME TO DO THE SAME. AT THAT POINT, THE SEAT BEHIND MY DRIVER'S SEAT DISENGAGED FROM THE LOCKING MECHANISM AND TILTED FORWARD. MY DAUGHTER WAS IN THE SEAT AT THE TIME IN HER CARSEAT. AS THE SEAT FELL FORWARD HER FACE HIT THE BACK OF MY SEAT CAUSING AN ABRASION AND BLACK EYE. SHE WAS TAKEN TO HER DOCTOR. THE VAN WILL BE TAKEN IN TO CHRYSLER FOR EVALUATION. CLEARLY THE SEAT MALFUNCTIONED AS IT WAS NOT LEFT UNLOCKED. *JS
NHTSA ODI #10661885
95,000 miles · Nov 1, 2006
Electrical SystemEquipmentLatches/locks/linkages
MANY ELECTRICAL PROBLEMS, WINDOWS DON'T GO UP AND DOWN, RADIO AND CD PLAYER DOES NOT WORK, FAN ON THE HEATER DOES NOT COME ON AT TIMES, HEATED SEATS DO NOT WORK, SLIDING DOOR HAS COME OPEN WHILE DRIVING (VERY DANGEROUS IF YOU HAVE KIDS). POPPING NOISE IN THE FRONT SUSPENSION. STILL DOES IT AFTER BEING WORKED ON. *NM
NHTSA ODI #10172396
80,000 miles · Jan 11, 2006
Seats
DT*: THE CONTACT STATED WHILE USING THE DRIVER'S HEATED SEAT FOR 30 MINUTES IT BECAME HOT AND BRANDED COIL MARKS IN A LEATHER JACKET. THE CONTACT RECEIVED A SATISFACTION NOTIFICATION FROM THE MANUFACTURER STATING THE HEATER COIL IN THE SEAT WOULD BE REPLACED.*AK
NHTSA ODI #10147424
68,321 miles · Nov 4, 2004
Seats
MY HEATED SEATS WERE NOT WORKING. I TOOK MY VEHICLE TO THE DEALER, AND WAS TOLD THAT THE ELEMENT NEEDED REPLACED. I PAID $154 TO FIX THIS. THE HEAT STILL DID NOT WORK, AND I WAS TOLD THAT THE ELEMENT IN THE BACK OF SEAT ALSO NEEDED REPLACED WHICH WOULD COST $600. I WAS SHOWED BY THE MECHANIC THAT THE WIRES COME LOOSE AND BURN…
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MY HEATED SEATS WERE NOT WORKING. I TOOK MY VEHICLE TO THE DEALER, AND WAS TOLD THAT THE ELEMENT NEEDED REPLACED. I PAID $154 TO FIX THIS. THE HEAT STILL DID NOT WORK, AND I WAS TOLD THAT THE ELEMENT IN THE BACK OF SEAT ALSO NEEDED REPLACED WHICH WOULD COST $600. I WAS SHOWED BY THE MECHANIC THAT THE WIRES COME LOOSE AND BURN. NEEDLESS TO SAY I WAS NOT GOING TO PAY ANOTHER 600, I ALREADY THREW AWAY $154. I'M TOLD EVEN THOUGH THERE IS A WARRANTY, THIS IS NOT COVERED.*AK
NHTSA ODI #10098266
Mileage unknown · Jun 4, 2004
Air BagsSeatsSteering
DEALERSHIP REPLACED THE CLOCK SPRING AT THE CONSUMER'S EXPENSE OF $100.00. *AK THE CRUISE AND HORN WAS INOPERATIVE, THE STEERING WAS HARD TO TURN WHEN THE VEHICLE WAS FIRST STARTED AND THE PASSENGER SIDE MIDDLE SEAT HANDLE HAD BROKEN. *SC THE DEALER REPLACED THE STEERING HOSE. *JB
NHTSA ODI #10072066
13,642 miles · Dec 10, 2003
Child SeatSeatsInjury
THE SEAT WAS NOT LOCKED AND WHEN THE CONSUMER APPLIED THE BRAKES SUDDENLY, THE CHILD SAFETY SEAT MOVED AND THE BABY CAR SEAT LUNGED FORWARD. THE BABY BRUISED HIS/HER FACE. IT MUST HAVE SYMBOL TO LET YOU KNOW SEAT IS LOCKED INTO PLACED. *AK *CB *JB
NHTSA ODI #10022771
Mileage unknown · Oct 30, 2003
Electrical SystemEngine And Engine CoolingExterior Lighting
FOR THE LAST 3 YEARS, WE HAVE HAD NOTHING BUT PROBLEMS WITH OUR 2001 TOWN & COUNTRY AWD VAN. I AM IN THE SHOP ALMOST ONCE A MONTH! THE LIST OF REPAIRS ARE AS FOLLOWS: (2001) FAILURE OF REAR-WINDSHIELD WIPER, FAILURE OF DRIVER'S SIDE HEATED SEAT, REPLACED SWITCH, REPLACED FRONT DRIVE SHAFT, REPLACED POWER STEERING RESERVOIR BOTT…
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FOR THE LAST 3 YEARS, WE HAVE HAD NOTHING BUT PROBLEMS WITH OUR 2001 TOWN & COUNTRY AWD VAN. I AM IN THE SHOP ALMOST ONCE A MONTH! THE LIST OF REPAIRS ARE AS FOLLOWS: (2001) FAILURE OF REAR-WINDSHIELD WIPER, FAILURE OF DRIVER'S SIDE HEATED SEAT, REPLACED SWITCH, REPLACED FRONT DRIVE SHAFT, REPLACED POWER STEERING RESERVOIR BOTTLE (2002) REPLACED POWER STEERING PUMP, TRANSMISSION FAILURE (2003) OF REAR FAN MOTOR, REPLACED REAR-TAILGATE LATCH, FAILURE OF FRONT PASSENGER HEATED SEAT, DRIVER'S SIDE WINDOW STICKS AND STAYS DOWN MOSTLY DURING WET WEATHER AND REQUIRES YOU TO TURN THE DEFROSTER ON HIGH FOR 5 MINUTES TO HAVE IT GO BACK UP, CHECK ENGINE LIGHT CAME ON DUE TO LEAK IN COMPRESSOR, BELT STILL SQUEALS AFTER A HARD RAIN, KNOB FOR FOG LIGHT WON'T STAY ON. *LA
NHTSA ODI #10045120
Mileage unknown · Sep 10, 2002
SeatsInjury
MIDDLE ROW BUCKET SEATS DO NOT ALWAYS LATCH EASILY. WHEN NOT LOCKED DOWN, THE SEAT SPRINGS FORWARD WHILE DRIVING, CAUSING PASSENGER IN CHILD SAFETY SEAT TO SLAM INTO THE SEAT IN FRONT. MY DAUGHTER'S HEAD WAS SOMEWHAT PROTECTED BY THE "WINGS" ON THE SIDES OF HER CHILD SEAT, BUT HER FOREHEAD SHOWED A MARK FROM THE IMPACT, AND HE…
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MIDDLE ROW BUCKET SEATS DO NOT ALWAYS LATCH EASILY. WHEN NOT LOCKED DOWN, THE SEAT SPRINGS FORWARD WHILE DRIVING, CAUSING PASSENGER IN CHILD SAFETY SEAT TO SLAM INTO THE SEAT IN FRONT. MY DAUGHTER'S HEAD WAS SOMEWHAT PROTECTED BY THE "WINGS" ON THE SIDES OF HER CHILD SEAT, BUT HER FOREHEAD SHOWED A MARK FROM THE IMPACT, AND HER MOUTH WAS BLEEDING AS A RESULT OF THE INCIDENT. THE VEHICLE WAS NOT GOING MORE THAN 15 MPH, AND WAS DECELERATING FOR A STOP SIGN AT THE TIME. THE CHILD SAFETY SEAT WAS SECURED WITH THE LATCH SYSTEM, SO THE SEATBELT WAS NOT IN USE.*AK
NHTSA ODI #766987
Mileage unknown · Jun 10, 2002
SeatsCrashInjury
ANOTHER VEHICLE WAS TRAVELING AT 45 MPH AND REAR ENDED CONSUMER.'S VEHICLE. CONSUMER DRIVER'S SIDE SEATBACK COLLAPSED ON IMPACT. CONSUMER SUFFERED FROM NECK AND LEG INJURIES. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
NHTSA ODI #8011357
Mileage unknown · Jun 10, 2002
Seats
CONSUMER STATES THE DESIGN FLOW OF THE FRONT SEAT HAS INADEQUATE ADJUSTMENT RANGE, WHENEVER CONSUMER DRIVES MORE THAN 20 MINUTES HER LEGS FALL ASLEEP. *YD
NHTSA ODI #786003
NHTSA investigations
3EA05009 · Headlight Malfunction
Opened Jun 1, 2005 · Closed May 2, 2006
Status: closed (inferred from source dates) · Electrical System; Exterior Lighting:headlights; Exterior Lighting:headlights:switch
OWNER REPORTS INDICATE ALLEGATIONS OF IMPROPER HEADLIGHT OPERATION OF ONE OR BOTH HEADLIGHTS.SOME REPORT INTERMITTENT OUTAGE OR DIMMING.MANY REPORT THAT THE CONDITION IS RANDOM; IT SOMETIMES DOES NOT REPEAT AND LASTS FOR A VERY SHORT DURATION. A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
Additional source detail variants (3)
Electrical System
OWNER REPORTS INDICATE ALLEGATIONS OF IMPROPER HEADLIGHT OPERATION OF ONE OR BOTH HEADLIGHTS.SOME REPORT INTERMITTENT OUTAGE OR DIMMING.MANY REPORT THAT THE CONDITION IS RANDOM; IT SOMETIMES DOES NOT REPEAT AND LASTS FOR A VERY SHORT DURATION. A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
Exterior Lighting:headlights
OWNER REPORTS INDICATE ALLEGATIONS OF IMPROPER HEADLIGHT OPERATION OF ONE OR BOTH HEADLIGHTS.SOME REPORT INTERMITTENT OUTAGE OR DIMMING.MANY REPORT THAT THE CONDITION IS RANDOM; IT SOMETIMES DOES NOT REPEAT AND LASTS FOR A VERY SHORT DURATION. A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
Exterior Lighting:headlights:switch
OWNER REPORTS INDICATE ALLEGATIONS OF IMPROPER HEADLIGHT OPERATION OF ONE OR BOTH HEADLIGHTS.SOME REPORT INTERMITTENT OUTAGE OR DIMMING.MANY REPORT THAT THE CONDITION IS RANDOM; IT SOMETIMES DOES NOT REPEAT AND LASTS FOR A VERY SHORT DURATION. A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
PE05004 · Headlight Malfunction
Opened Feb 2, 2005 · Closed Jun 1, 2005
Status: closed (inferred from source dates) · Electrical System; Exterior Lighting:headlights; Exterior Lighting:headlights:switch
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS FROM CONSUMERS THAT THEIR HEADLIGHTS WOULD MALFUNCTION IN VARIOUS WAYS FROM FLICKERING TO COMPLETE NON-ILLUMINATION.HEADLIGHT OPERATION IS MONITORED BY THE VEHICLE'S BODY CONTROL MODULE (BCM) AND FRONT CONTROL MODULE (FCM).ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS (EA05-009) TO FURTHER EXAMINE THE ISSUE.
Additional source detail variants (3)
Electrical System
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS FROM CONSUMERS THAT THEIR HEADLIGHTS WOULD MALFUNCTION IN VARIOUS WAYS FROM FLICKERING TO COMPLETE NON-ILLUMINATION.HEADLIGHT OPERATION IS MONITORED BY THE VEHICLE'S BODY CONTROL MODULE (BCM) AND FRONT CONTROL MODULE (FCM).ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS (EA05-009) TO FURTHER EXAMINE THE ISSUE.
Exterior Lighting:headlights
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS FROM CONSUMERS THAT THEIR HEADLIGHTS WOULD MALFUNCTION IN VARIOUS WAYS FROM FLICKERING TO COMPLETE NON-ILLUMINATION.HEADLIGHT OPERATION IS MONITORED BY THE VEHICLE'S BODY CONTROL MODULE (BCM) AND FRONT CONTROL MODULE (FCM).ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS (EA05-009) TO FURTHER EXAMINE THE ISSUE.
Exterior Lighting:headlights:switch
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS FROM CONSUMERS THAT THEIR HEADLIGHTS WOULD MALFUNCTION IN VARIOUS WAYS FROM FLICKERING TO COMPLETE NON-ILLUMINATION.HEADLIGHT OPERATION IS MONITORED BY THE VEHICLE'S BODY CONTROL MODULE (BCM) AND FRONT CONTROL MODULE (FCM).ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS (EA05-009) TO FURTHER EXAMINE THE ISSUE.
EA04031 · Power Liftgate Latch
Opened Nov 22, 2004 · Closed Apr 7, 2005
Status: closed (inferred from source dates) · Latches/locks/linkages; Latches/locks/linkages:tailgate:latch
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.
Additional source detail variants (2)
Latches/locks/linkages
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.
Latches/locks/linkages:tailgate:latch
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.
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