NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
362 reportsMileage unknown · Jun 5, 2024
StructureSuspension
Strut mounts are very rusty, the Chrysler recommended repair could not be done, due to extensive rust around the strut tower. This is confirmed by many other owners of this year and generation of vehicle. The vehicle is is good shape except for this and the problem was caused by a manufacturing defect which allowed rusting in th…
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Strut mounts are very rusty, the Chrysler recommended repair could not be done, due to extensive rust around the strut tower. This is confirmed by many other owners of this year and generation of vehicle. The vehicle is is good shape except for this and the problem was caused by a manufacturing defect which allowed rusting in the strut towers. This problem started happening approximately when it was just 10 years old or less and got worse and worse over the years. I have not driven it for many years because it seems very unsafe.
NHTSA ODI #11592632
205,000 miles · Nov 2, 2019
Seats
THE HEATED SEAT ON THE DRIVER SIDE WAS HEATING UP SO HOT THAT IT WOULD BURN YOUR BOTTOM. NOW IT HAS SEIZES TO WORK EVEN WITH REPAIRS.
NHTSA ODI #11277691
135,025 miles · Sep 19, 2019
Air BagsVehicle Speed Control
AIR BAG LIGHT CONSTANTLY ON, NO HORN NO CRUISE CONTROL NO RADIO CONTROL. WENT TO DEALER FOR RECALL ON AIRBAG STEERING WHEEL CLOCK SPRING AND WAS TOLD I WOULD HAVE TO PAY FOR DIAGNOSTIC AND ALSO PAY FOR PART " IN CASE IT WAS NOT COVERED. THIS IS NOT HOW A SAFETY RECALL SHOULD BE PERFORMED TO MY UNDERSTANDING
NHTSA ODI #11256627
140,000 miles · Jul 17, 2019
Unknown Or Other
THERE IS AN KNOWN ISSUE WITH TOWN&COUNTRY VAN B/T CERTAIN YEARS. I HAVE A 1999. WHEN WATER SPLASHES FROM THE ROAD OR RUNS OFF THE VEHICLE, THE WATER LANDS ON THE SERPENTINE BELT, AND CAUSES THE BELT TO SLIDE OFF. WHEN THE BELT SLIDES OFF, THE POWER STEERING FAILS TO SUCH A DEGREE THAT IT MAKES THE VEHICLE DIFFICULT TO MAINTAIN C…
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THERE IS AN KNOWN ISSUE WITH TOWN&COUNTRY VAN B/T CERTAIN YEARS. I HAVE A 1999. WHEN WATER SPLASHES FROM THE ROAD OR RUNS OFF THE VEHICLE, THE WATER LANDS ON THE SERPENTINE BELT, AND CAUSES THE BELT TO SLIDE OFF. WHEN THE BELT SLIDES OFF, THE POWER STEERING FAILS TO SUCH A DEGREE THAT IT MAKES THE VEHICLE DIFFICULT TO MAINTAIN CONTROL. THERE IS A PATCH THAT CHRYSLER ISSUED, BUT NOT DID NOT DEEM IT A RECALL. I BELIEVE THIS ISSUE IS BAD ENOUGH THAT IT COULD CAUSE SIGNIFICANT PROBLEMS. I'VE HAD THIS HAPPEN SEVERAL TIMES. NOT DRIVING THROUGH PUDDLES, BUT JUST HAVING A WET ROAD CAN CAUSE (AND HAS CAUSED) AN ISSUE. THE FIX IS 400+$, WHICH IS RIDICULOUS CONSIDERING THAT THIS IS A KNOWN ISSUE THAT CHRYSLER CREATED A FIX FOR, BUT WON'T RECALL. I'VE REPLACED EVERY BELT, TENSIONER, PULLEY ETC, AND THE MECHANIC FRANKLY SAID ITS A KNOWN PROBLEM WITH CERTAIN YEARS OF TOWN & COUNTY.
NHTSA ODI #11232781
Mileage unknown · Oct 2, 2016
Electrical System
MY PROBLEM IS IN THE IGNITION SWITCH, WHICH IS AFFECTING THE AIR CONDITIONER AND BLINKERS , AT THE SAME TIME , I TESTED THE VAN WHILE IT WAS RUNNING I MOVED THE IGNITION KEY AND THE AIR CONDITIONING AND BLINKERS WOULD WORK. STARTED WELL VAN WAS STATIONARY IN MY DRIVEWAY 10/1/2016.
NHTSA ODI #10911026
184,928 miles · Sep 13, 2016
Fuel/propulsion System
FUEL INJECTOR RAIL FAILURE. WOULD LIKE TO KNOW IF THERE WAS A RECALL ON THIS AND IF THE REPAIR IS COVERED UNDER A RECALL. GAS IS LEAKING FROM THE FUEL INJECTOR RAIL, AND VAN WAS CHUGGING. THANK YOU IN ADVANCE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10906069
Mileage unknown · Aug 23, 2016
Fuel/propulsion System
WHEN I WENT TO VISIT MY WIFE AT THE NURSING HOME WHERE SHE IS, AFTER I GOT IN MY VAN TO GO HOME I ONLY MADE IT A COUPLE MILES THE GAUGES WENT GOOFY THEN THE MOTOR QUIT, I HAD NO CLUE A RELATIVE OWNS A WRECKER SERVICE SO HE CAME AND TOWED ME HOME. THE NEXT DAY I TRIED TO START IT BUT NO LUCK, WHEN I FIRST GOT THE VAN IT DID SOMET…
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WHEN I WENT TO VISIT MY WIFE AT THE NURSING HOME WHERE SHE IS, AFTER I GOT IN MY VAN TO GO HOME I ONLY MADE IT A COUPLE MILES THE GAUGES WENT GOOFY THEN THE MOTOR QUIT, I HAD NO CLUE A RELATIVE OWNS A WRECKER SERVICE SO HE CAME AND TOWED ME HOME. THE NEXT DAY I TRIED TO START IT BUT NO LUCK, WHEN I FIRST GOT THE VAN IT DID SOMETHING JUST LIKE THIS SO I FIGURED IT COULD BE THE BRAIN SO I GOT ONE AND PUT IT IN, NOTHING SO WHILE TURNING THE ENGINE OVER I DIDN'T HEAR THE FUEL PUMP SO I BOUGHT A REPLACEMENT. AFTER GOING THROUGH ALL OF THAT IT STILL WOULD TURN BUT NOT START A MECHANIC CAME OUT TO LOOK AT IT AND SEE IF HE COULD FIGURE OUT WHY IT DIDN'T START AFTER LOOKING AT IT HE SAID THAT IT WAS PROBABLY THE FUEL SHUT OFF RELAY, THAT'S WHERE IT IS,I NEED TO FIND WHERE THE CUTOFF RELAY IS LOCATED SO I CAN RESET IT.
NHTSA ODI #10897839
270,000 miles · Jul 29, 2016
SuspensionUnknown Or Other
WANTED TO TRADE VAN IN AND THEY TOLD ME DO TO SAFETY FACTORS COULD NOT TAKE IN ON A TRADE. SAID THAT THE RUST ON VAN UNDER CARRIAGE WAS SO BAD THAT MOTOR COULD FALL OUT AND IT WAS NOT WORTH TAKING IN ON A TRADE DO TO THIS PROBLEM
NHTSA ODI #10891744
270,000 miles · Jul 29, 2016
EnginePower TrainService Brakes
I WAS DRIVING ON STREET AND BRAKES WENT OUT. DID NOT HIT ANYONE BUT HAD TO DRIVE TO SHOP DO TO NO BRAKES VERY SLOW. BRAKES LINE RUSTED OUT AND HAD TO REPLACE BRAKE LINES USED EMERGENCY BRAKE TO STOP AND GO. ALL PARTS OF VAN IS RUSTING FRAME THAT HOLDS MOTOR IN RUSTED AND CAN NOT TRADE IN DO TO DEALER SAID IT IS A SAFETY FACTOR A…
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I WAS DRIVING ON STREET AND BRAKES WENT OUT. DID NOT HIT ANYONE BUT HAD TO DRIVE TO SHOP DO TO NO BRAKES VERY SLOW. BRAKES LINE RUSTED OUT AND HAD TO REPLACE BRAKE LINES USED EMERGENCY BRAKE TO STOP AND GO. ALL PARTS OF VAN IS RUSTING FRAME THAT HOLDS MOTOR IN RUSTED AND CAN NOT TRADE IN DO TO DEALER SAID IT IS A SAFETY FACTOR AND IT CAN NOT BE REPAIRED DO TO RUST.
NHTSA ODI #10891743
148,000 miles · Dec 22, 2015
Electrical System
TL* THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. ON SEVERAL OCCASIONS, THE INSTRUMENT PANEL FAILED TO REMAIN ILLUMINATED. THE VEHICLE WAS NOT DAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
NHTSA ODI #10811657
Official recalls
4Oct 6, 2004
ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Mar 8, 2002
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Apr 11, 2001
VEHICLE DESCRIPTION: CERTAIN VAN, WAGON, PICKUP TRUCKS, PASSENGER AND SPORT UTILITY VEHICLES, FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE FRONT SEAT BELT RETRACTOR MAY NOT COMPLY WITH THE REQUIREMENTS OF THE STANDARD.
Consequence & remedy
Consequence: IF THE RETRACTOR DOES NOT WORK PROPERLY, IT WILL NOT ADEQUATELY PROTECT OCCUPANTS IN THE EVENT OF A CRASH.
Remedy: DEALERS WILL REPLACE THE SEAT BELT RETRACTOR. OWNER NOTIFICATION BEGAN AUGUST 20, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Sep 13, 2000
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
8EA04013 · Driver Air Bag Clockspring Failure
Opened Jun 4, 2004 · Closed May 25, 2005
Status: closed (inferred from source dates) · Air Bags:frontal
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.
PE04017 · Overheating Of Seat Heaters
Opened Feb 18, 2004 · Closed Jun 21, 2004
Status: closed (inferred from source dates) · Seats:front Assembly:seat Heater/cooler
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WIRE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
RQ04001 · Driver Air Bag Clockspring Failure
Opened Jan 28, 2004 · Closed Jun 4, 2004
Status: closed (inferred from source dates) · Air Bags:frontal
COMPLAINTS REPORT AIR BAG WARNING LIGHT ILLUMINATES, AND THIS MAY BE ACCOMPANIED WITH A NON-FUNCTIONING HORN AND/OR CRUISE CONTROL (IF EQUIPPED).THIS IS INDICATIVE OF AN OPEN-CIRCUIT CLOCKSPRING FAILURE (RESULTS IN NON-FUNCTIONING DRIVER'S AIR BAG), SIMILAR TO THE FAILURE CONDITION THAT WAS THE SUBJECT OF DAIMLERCHRYSLER'S RECALL OF MODEL YEAR 1996-1998.5 MINIVANS (RECALL NO. 02V-293).THIS RECALL QUERY HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-013).
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
PE00034 · Overheating Of Front Seat Heaters
Opened Aug 31, 2000 · Closed Jan 5, 2001
Status: closed (inferred from source dates) · Electrical System
ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
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