2001 Chrysler Town And Country

RE: NHTSA CAMPAIGN ID# 04V531000, RECALL DATE: 11/01/2004 CHRYSLER TOWN AND COUNTRY VAN RADIO RECALL. HAVE HAD 2 RADIOS IN MY VAN SHORT CIRCUIT, THE MOST RECENT ONE ON 12/27/04. I ASKED CHRYSLER TO REPLACE IT AT THE DEALERSHIP, THEIR CUSTOMER CARE LINE AND AN ESCALATION LINE, AND HAVE BOON TOLD THEY WILL NOT REPLACE IT UNDER THE WARRANTY, AND THAT MY MILEAGE OF 64,000 IS TOO HIGH TO WARRANT A REPLACEMENT - OF A RADIO. I AM AWARE OF THE RECALL NOTICE, AND WAS TOLD MY VIN# 2C8GP641R265979 IS NOT INCLUDED IN THE RECALL. I BELIEVE MY VIN# SHOULD BE INCLUDED IN THE RECALL AS THE VAN EXHIBITS THE EXACT ISSUE THAT HAS BEEN DESCRIBED IN THE RECALL NOTICE. I WAS TOLD TO FILE A COMPLAINT WITH YOUR ORGANIZATION TO HELP RESOLVE THIS ISSUE. PLEASE LET ME KNOW WHAT FURTHER ACTION IS REQUIRED, THANKS.*AK

THUS IS A 2001 VEHICLE WITH 45K MILES - WORST CAR I HAVE EVER OWNED FOR THE FIRST 18 MONTHS WE HAD THE CAR WE COMPLAINED AT EVERY VISIT ABOUT A GROANING NOISE FROM THE REAR WHEN IN STOP AND GO TRAFFIC - FINALLY FIXED AFTER A YEAR AND A HALF 9/01 PAINT PEELED OFF LEFT PASSENGER DOOR - FIXED BY DEALER 11/01 RADIO STOPPED WORKING - REPLACED UNDER WARRANTY 10/02 - SLIDING DOOR HARD TO OPEN - CLAIMED TO REPAIR - STILL HARD TO OPEN 10/02 - CLUNKING NOISE OVER BUMPS IN FRONT END - REPLACED LEFT SIDE STABILIZER BAR LINK 4/02 - NOISE IN REAR WHEN TURNING - REPLACED REAR BACKING PLATE ANCHORS 6/02 AIR CONDITIONER COMPRESSOR REPLACED - UNDER WARRANTY -THEY TOOK TWO WEEKS TO FIX THIS 6/02 ENGINE LOSING POWER WHEN DRIVING - REPLACED TPS 1/03 REAR WIPER MOTOR REPLACED - $150 (CAR HAS 38K MILES) 6/03 REAR STABILIZER BAR - $250 7/03 REAR WIPER MOTOR AGAIN - OUT OF WARRANTY - $150 9/03 DRIVER WINDOW MOTOR - $250 THE WORST OF ALL - 11/03 - TRANSMISSION NEEDS TO BE TOTALLY REPLACED - $2700 - NO WARRANTY - CAR HAS 45K MILES - CALLED CHRYSLER AND WAS TOLD BASICALLY TOUGH LUCK THAT I DID NOT BUY AN EXTENDED WARRANTY - THE CAR JUST STOPPED MOVING - LUCKILY WE DID NOT HAVE AN ACCIDENT WE HAVE MAINTAINED THIS VEHICLE ACCORDING TO CHRYSLER GUIDELINES AT THE DEALER SINCE WE BOUGHT IT

MY AIRCONDITIONER HAS NEVER REALLY BLEW VERY COLD BUT, WHEN IT STOPPED GETTING COLD. I TOOK THE VAN INTO HERITAGE CHRYSLER IN ALEXANDRIA VA. THE SERVICE ADVISOR INSTRUCTED ME THAT THE AC UNIT NEEDED SOME PARTS REPLACE AT A COST OF $800. I NEED THE AC TO WORK IN THE VAN SO I PAID THE FEE. TWO DAYS LATER I RECIEVED A LETTER DATED 2 WEEK PRIOR TO THE DATE, STATING THE THERE WAS A RECALL ON THE AC UNIT. I INSTRUCTED ME TO TAKE MY VAN TO THE NEAREST CHRYSLER DEALERSHIP FOR THE REPAIR AT NOT COST. THIS ANGERED ME BECAUSE I WAS JUST CHARGED FOR THE SAME RECALL AT HERITAGE CHRYSLER IN ALEXANDRIA VA. I CALLED CHRYSLER AND THEY ATTEMPED TO MEDIATE A REFUND FROM THE DEALERSHIP BUT HERITAGE CHRYSLER DECLINED A REFUND, SO CHRYSLER REQUESTED THAT I SEND MY RECIEPTS TO THEM AND THE WOULD REFUND ME ONLY 50% FOR THE COVERD REPAIR. I WILL NEVER PURCHASE ANOTHER CHRYSLER PRODUCT AGAIN....*AK

WHILE DRIVING AT ANY SPEED, THE VEHICLE WILL NOT COME OUT OF LOW GEAR. THE DEALER REPLACED THE TCM MODULE ON THE VEHICLE. ALSO WHILE DRIVING AT ANY SPEED, THERE WILL BE A NOISE COMING FROM THE FRONT WHEELS. THE DEALER NEEDED TO REPLACE THE SWAY BAR BUSHINGS. THE AUTOMATIC LIFT GATE ON THE VEHICLE WOULD NO MOVE UP OR DOWN ON COMMAND AND NEEDED REPLACEMENT. THE MANUFACTURER AND THE DEALER ARE AWARE OF THE PROBLEM. *PH

VEHICLE HAS HAD NUMEROUS PROBLEMS. BRAKE PROBLEMS, W/A VIBRATING/SHAKING OF FRONT OF VEHICLE UPON BRAKING. WAS FIXED BY DEALER TWICE. FRONT HEATED SEATS HAVE STOPPED WORKING: TWICE ON DRIVER SIDE. DEALER FIXED. NOW ON PASSENGER SIDE, DEALER WILL NOT FIX UNDER EXTENDED WARRANTY. COST IS EXPENSIVE TO FIX. ENGINE NOISE PROBLEMS - LOUD WHINING, WITH ROUGH IDLING. HAPPENED W/IN FIRST COUPLE OF MONTH OF OWNERSHIP, DEALER THOUGHT IT WAS THE FAN. REPLACED FAN PARTS. STARTED W/NOISE AND ROUGH-IDYLING AGAIN W/IN A COUPLE OF MONTHS, DEALER COULDN'T FIGURE IT OUT. WENT IN FOR THIRD TIME, DEALER SAID IT WAS THE STEERING FLUID RESEVOIR. DEALER MADE A "MODIFICATION" TO THE FLUID RESEVOIR. NOISE W/ROUGH IDYLLING CAME BACK AGAIN A FEW MONTHS AGO, DEALER SAID IT WAS A HOSE. REPLACED HOSE. PROBLEM IS NOW COMING BACK AGAIN, DEALER IS NOT SURE WHAT IT IS, CURRENTLY PROBLEM IS INTERMITTEN, DEALER CAN'T FIND NOISE UPON CHECKING, NOISE IS MOST APPARENT UPON PERIODS @ HIGHER RATES OF SPEED, DEALER WILL NOT DRIVE AT HIGHER RATE OF SPEED TO TEST. PASSENGER SLIDER DOOR HAS PROBLEM SHIFTING FROM AUTOMATIC MODE TO MANUAL MODE: STAYS IN AUTOMATIC MODE WHEN PERSON TRIES TO MANUALLY OPEN. DEALER WILL NOT FIX UNDER EXTENDED WARRANTY. COST TO FIX IS EXPENSIVE. AIR-CONDITIONER COMPRESSOR IN FOR THIRD REPAIR. AIR-CONDITIONER HAD PRESSURE PROBLEMS, NO COLD AIR COMING OUT, ONLY HOT AIR. WENT TO DEALER TWICE TO BE REPAIRED. DEALER TOLD US THIS IS A COMMON PROBLEM IN WARMER-CLIMATE AREAS, AND PREPARE TO GET USED TO COLD AIR NOT ALWAYS BEING COLD, DEPENDING ON THE HEAT OUTSIDE. THIS WAS NOT AN ACCEPTABLE RESPONSE TO ME. DEALER FINALLY FIXED PROBLEM. NOW COMPRESSOR HAS GONE OUT. DEALER IS CURRENTLY CHECKING PROBLEM. ALL REPAIRS HAVE BEEN DONE BY NORM REEVES CHRYSLER DODGE IN TEMECULA, CA UNTIL THE A/C COMPRESSOR PROBLEM. THIS IS BEING DONE AT A DIFFERENT DEALER, BECAUSE I HAVE NOT BEEN HAPPY WITH NORM REEVES' SERVICE.