Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
170–25K
1725–50K
4250–75K
3875–100K
29100–150K
25150K+
168 reports with mileage · 138 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Power Train. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine And Engine Cooling. Review the 47 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Air Bags. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
26 crash reports16 fire reports15 injury reports
What owners actually said
306 reports
Mileage unknown · Sep 19, 2002
Service Brakes, Hydraulic
SEPTEMBER OF 2000 MY WIFE AND I PURCHASED A 2000 CHRYSLER TOWN & COUNTRY VAN. WE HAVE HAD FAIRLY GOOD SERVICE UNTIL NOW. AT ABOUT 12,000 MILES WE NOTICED WHEN YOU WERE ON THE HIGHWAY AND WOULD START TO EXIT AND PUT ON THE BRAKES IT WOULD VIBRATE A LITTLE, WE SHOULD HAVE HAD IT LOOKED AT THEN BUT DID NOT. WE NOW HAVE 20,000 MI…
Read full complaint
SEPTEMBER OF 2000 MY WIFE AND I PURCHASED A 2000 CHRYSLER TOWN & COUNTRY VAN. WE HAVE HAD FAIRLY GOOD SERVICE UNTIL NOW. AT ABOUT 12,000 MILES WE NOTICED WHEN YOU WERE ON THE HIGHWAY AND WOULD START TO EXIT AND PUT ON THE BRAKES IT WOULD VIBRATE A LITTLE, WE SHOULD HAVE HAD IT LOOKED AT THEN BUT DID NOT. WE NOW HAVE 20,000 MILES AND IT IS (2) YEARS OLD, AND THE BRAKING BEGAN TO GET WORSE SO WE TOOK IT TO THE PLACE WE PURCHASE FROM FOR REPAIR. THEY LOOKED AT IT AND THEN CALLED ME AND TOLD ME WHAT WAS WRONG, THE BRAKE PADS WERE BAD AND THE ROTORS WE BAD AND WOULD HAVE TO BE TURNED AND THIS WOULD COST $149.00. I JUST COULD NOT BELIEVE WHAT THE MAN WAS TELLING ME THAT THIS WAS NOT IN THE WARRANTY OF THE VEHICLE. HE CALLED IT A WARE AND TARE ITEM. WE PURCHASE A NEW CAR ABOUT EVERY (2) YEARS AND I HAVE NEVER HAD A VEHICLE THAT NEEDED BRAKES AT 20,000 MILES. I ASKED IF THIS COULD BE A DEFECT IN PARTS AND HE TOLD ME IT IS THE WAY WE DRIVE????? (THAT GOT ME HOT WHEN HE TOLD ME IT WAS THE WAY WE DRIVE). WELL I'VE HAD A LOT OF NEW CARS AND I HAVE NEVER HAD THE BRAKES REPLACED AT 20,000 MILES. THE CAR BEING(2) YEARS OLD AND ONLY 20,000 MILES TELLS ME THAT WE DO NOT DRIVE IT THAT MUCH. I DID GET WITH THE MANAGEMENT AND HE TOLD ME HE WOULD BE IN TOUCH WITH ME (I'LL BET). I WAS TOLD BY SEVERAL PEOPLE WHEN I PURCHASE THIS VAN THAT I WOULD BE SORRY, FIRST OF ALL BUY BUYING A CHRYSLER AND SECOND THE DEALER I PURCHASED IT FROM. I JUST WROTE IT OFF. GUESS I SHOULD HAVE LISTEN TO THEM NOW. I KNOW THERE HAS TO BE SOMEONE ELSE THATS HAD THE SAME PROBLEM WITH BRAKES ON THEIR VAN AND I JUST FEEL THAT THIS IS A MANUFACTURES DEFECT. IF THE CAR WAS SAY A YEAR OLD AND HAD 30,000 MILES I COULD UNDERSTAND, BUT BEING (2) YEARS OLD AND ONLY 20,000 MILES I JUST CAN NOT. ALSO THE PERSONAL SERVICE WAS NOT GOOD AT ALL, I THINK CHRYSLER NEEDS TO CHECK ON THIS (5)??? STAR DEALER, I WOULD NOT GIVE THEM (1)STAR. I HAD TO PAY FOR THE SERVICE TO BE ABLE TO GET MY VAN AND I WAS NOT HAPPY CAMPER.
NHTSA ODI #767396
Mileage unknown · Aug 21, 2002
Structure
BUMPER IS TOO LOW AND WILL SCRAPE AGAINST GROUND, CAUSING DAMAGE TO VEHICLE. DEALER NOTIFIED.*AK THE MANUFACTURER SHOULD PAY FOR THE WEAR AND TEAR OF THE BUMPER WHICH RESULTED FROM THE DESIGN DEFECT. *YH
NHTSA ODI #8016890
Mileage unknown · Aug 16, 2002
Steering
WHEN MAKING SLOW TURNS IN WET ROAD CONDITIONS, IN EITHER DIRECTION, POWER STEERING GOES OUT FOR 3-4 SECONDS. AS SOON AS TURN IS COMPLETED POWER STEERING IS BACK ON. VEHICLE HAS BEEN EXAMINED TWICE BY DEALER, COULD NOT FIND A CAUSE.*AK
NHTSA ODI #8016479
Mileage unknown · Aug 8, 2002
Engine And Engine Cooling
MOUNTING BOLT FOR SERPENTINE BELT IDLER BROKE, COMPLETE LOSS OF POWER STEERING -NO ACCIDENT DUE TO LOW SPEED-WOULD HAVE BEEN DISASTER AT HIGHER SPEED. *AK
NHTSA ODI #765360
Mileage unknown · Jul 2, 2002
Power Train
WHEN DRIVING VEHICLE WILL NOT SHIFT HIGHER THAN SECOND GEAR. ENGINE REVVS, BUT VEHICLE WILL NOT ACCELERATE. DEALER STATED TRANSMISSION SPEED SENSOR NEEDED TO BE REPLACED.*AK
NHTSA ODI #8013178
Mileage unknown · Jul 2, 2002
Engine And Engine Cooling
WHILE DRIVING 65 MPH VEHICLE LOST POWER STEERING AND POWER BRAKES. DEALER DETERMINED THAT SERPENTINE BELT HAD BROKEN. MILEAGE WAS 10000.*AK
NHTSA ODI #8013177
Mileage unknown · Jun 20, 2002
Power Train
CONSUMER CAN CHANGE GEARS WITHOUT PRESSING ON BRAKES, AND COULD CAUSE A CHILD TO FLIP IT BACK AND FORTH WHILE CONSUMER IS DRIVING. CAUSE UNKNOWN. DEALER NOTIFIED.*AK *TT
NHTSA ODI #8012292
Mileage unknown · May 31, 2002
Steering
STEERING MAKES A POPPING NOISE WHEN TURNING IN ANY DIRECTION OR ON CERTAIN ROAD SURFACES. PROBLEM PERSISTS AS LONG AS VEHICLE IS DRIVEN. DEALERS AREA REPRESENTATIVE STATED A NEW STEERING COLUMN WAS BEING MADE TO CORRECT THE FROBLEM. *AK THE STEERING COLUMN WAS REPLACED TWICE BUT THE PROBLEM WAS NOT CORRECTED. *YH
NHTSA ODI #8010861
Mileage unknown · May 30, 2002
Steering
CONSUMER STATES THAT THE STEERING COLUMN HAS BEEN REPLACED TWICE AND THERE IS STILL A NOISE WHEN MAKING A TURN. PLEASE PROVIDE ADDITIONAL INFORMATION.*JB
NHTSA ODI #8010757
Mileage unknown · May 29, 2002
Seat Belts
CONCERN ABOUT THE GEN3 BUCKLES IN MY VEHICLE WITH 2 SMALL CHILDREN ACCIDENTALLY BEING UNBUCKLED BY SOME OBJECT INADVERTENTLY THAT CHRYSLER CLAIMS TO BE SAFE FROM BEING UNBUCKLED BY SOMETHING STRIKING IT. *TS *JB ***DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS***762411
ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4
EA04013 · Driver Air Bag Clockspring Failure
Opened Jun 4, 2004 · Closed May 25, 2005
Status: closed (inferred from source dates) · Air Bags:frontal
THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.
PE04017 · Overheating Of Seat Heaters
Opened Feb 18, 2004 · Closed Jun 21, 2004
Status: closed (inferred from source dates) · Seats:front Assembly:seat Heater/cooler
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WIRE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
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