Air Bags. Review the 59 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 56 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Seats. Review the 48 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

18 crash reports28 fire reports13 injury reports

What owners actually said

362 reports

66,000 miles · Sep 3, 2003

Fuel System, Gasoline

PLASTIC GAS TANK DEVELOPED A HOLE AND BEGAN LEAKING. I HAVE NOTICED THAT THERE ARE OTHER REPORTS OF THIS SAME ISSUE -- COULD IT BE A DESIGN FLAW?*AK

NHTSA ODI #10037105

56,000 miles · Aug 21, 2003

SeatsFire

PASSENGER SEAT BECAME EXTREMELY HOT AND PRUDUCED SMOKE AND BURNT THROUGH THE LEATHER BECAUSE THE SEAT HEATER SHORTED OUT.*AK

NHTSA ODI #10033223

Mileage unknown · Aug 19, 2003

Power Train

WHEN GOING UP HILL (DRIVEWAY) VEHICLE DOES NOT PULL LIKE NORMAL, IT HESITATES AND STUTTERS. I MUST PUT IT INTO LOW IN ORDER TO PULL THE HILL. ALSO, WHEN REVERSING VEHICLE VIBRATES AND MOVES VERY SLOWLY. VEHICLE DRIVES FINE IN NORMAL CONDITIONS, THE ONLY PROBLEM IS PULLING UP HILL AFTER A STOP AND REVERSING AT ANY TIME.*AK

NHTSA ODI #10033152

60,000 miles · Aug 18, 2003

Power Train

WHILE DRIVING AT 15/20 MPH TRANSMISSION HOSE BURST. TRANSMISSION FLUID LEAKED OUT WHICH CAUSED VEHICLE NOT TO ACCELERATE. CAUSE OF THE HOSE FAILURE WAS UNDETERMINED. *AK

NHTSA ODI #10034140

Mileage unknown · Aug 13, 2003

SeatsFireInjury

DRIVER BEGAN TO SMELL SMOKE WHILE TRAVELING WITH SEAT HEATER ON. DRIVER'S LEGS BEGAN TO BURN FROM THE SEAT, AND TURNED THE SEAT HEATER OFF. MANUFACTURER WAS CONTACTED. *AK

NHTSA ODI #10033787

66,000 miles · Aug 9, 2003

Wheels

I HAVE HAD TO REPLACE 3 OF MY MY 4 CHROME ALLOY WHEELS AS THEY ARE COMING APART AT A SEAM NEAR THE BEAD OF THE TIRE. MY FIRST THOUGHT WAS THAT THE RIMS SUSTAINED A BLOW, BUT IT SHOWS NO SIGN OF IMPACT. THIS STRIKES ME AS A SEVERE DEFECT WITH POSSIBLE SERIOUS INJURY IMPLICATIONS. THE DEALER'S SERVICE DEPARTMENT WAS RUDE AND DISMI…

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NHTSA ODI #10031178

67,027 miles · Aug 2, 2003

Seats

I OWN A 1999 TOWN & COUNTRY LXI. ON JAN. 24, 2003 I HAD TAKEN IT TO MY LOCAL GARAGE FOR A BROKEN SEAT . I WAS INFORMED THAT THE SEAT TRACK AT THE MOTOR ASSEMBLY WAS BROKEN. CHRYSLER'S POSITION IS THAT THIS IS MY RESPONSIBILITY. IT IS MY CONTENTION THAT A SEAT SHOULD BE ABLE TO WITHSTAND THE IMPACT OF A CRASH, AND NOT FAIL DUE TO…

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NHTSA ODI #10030627

63,684 miles · Jul 31, 2003

Visibility

THE DRIVER'S SIDE VIEW MIRROR IS HEATED. THERE IS A GEL TYPE RESIDUE COMING FROM THE MIRROR WHICH HAS DAMAGED IT TO THE POINT WHERE CONSUMER CAN NOT SEE OBJECTS FROM IT. ALSO THE PASSENGER SIDE VIEW MIRROR INTERMITTENTLY WILL NOT MOVE WHEN ATTEMPTING TO ADJUST RESULTING IN REDUCED VISIBILITY. *PH

NHTSA ODI #10031728

62,000 miles · Jul 26, 2003

Air Bags

Read full complaint

A RECALL WAS ISSUED ON NOVEMBER 4, 2002 FOR CHRYSLER TOWN AND COUNTRY MINI VANS 1996-1998 MODEL YEARS. SITUATION: THE CLOCKSPRING ON ABOUT 1,475,000 OF THE AFFECTED VEHICLES MAY LOSE THE ELECTRICAL CONNECTION TO THE STEERING WHEEL MOUNTED ELECTRICAL COMPONENTS. [NHTSA RECALL NO. 02V293/DAIMLERCHRYSLER RECALL NO. B24] MY 1999 TOWN AND COUNTRY MINI VAN HAS THE SAME EXACT PROBLEM. THIS POSES A SERIOUS PROBLEM FOR ME AND MY FAMILY'S SAFETY. I DON'T UNDERSTAND WHY MY VAN IS NOT COVERED. IT IS ONLY LOGICAL THAT OTHER YEAR VANS EVEN NEWER THAN THE RECALL YEARS BE COVERED. MINE WAS BUILT 6 MONTHS AFTER RECALL END. CONSIDERING THE RECALL OF OVER 1.5 MILLION OTHER UNITS. IT ONLY MAKES SENSE THAT THE 1999 MODEL YEAR WAS ALSO PUT TOGETHER WRONG ALSO. I HAVE WRITTEN TO DAIMLER CHRYSLER BUT WAS TURNED DOWN BY: ANDREW MILLER SENIOR STAFF REPRESENTATIVE DAIMLERCHRYSLER CUSTOMER ASSISTANCE CENTER HE GAVE ME THE TYPLE CORPORATE REPLY IN TRYING TO GET OFF THE HOOK. IS THERE ANYTING YOU CAN DO?*AK

NHTSA ODI #10029238

80,000 miles · Jul 25, 2003

Air Bags

THE VEHICLE'S CRUISE CONTROL AND HORN WERE INOPERATIVE. THE DEALER STATED THE PROBLEM WAS THE CLOCK SPRING. THE VEHICLE VIN WAS NOT INCLUDED IN THE RECALL. *CB *NLM

NHTSA ODI #10018140

Official recalls

04V480000 · Air Bags

Oct 6, 2004

ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.

Consequence & remedy

Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.

Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

02V076000 · Seat Belts:rear/other

Mar 8, 2002

ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.

Consequence & remedy

Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.

Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

01V119000 · Seat Belts:front:retractor

Apr 11, 2001

VEHICLE DESCRIPTION: CERTAIN VAN, WAGON, PICKUP TRUCKS, PASSENGER AND SPORT UTILITY VEHICLES, FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE FRONT SEAT BELT RETRACTOR MAY NOT COMPLY WITH THE REQUIREMENTS OF THE STANDARD.

Consequence & remedy

Consequence: IF THE RETRACTOR DOES NOT WORK PROPERLY, IT WILL NOT ADEQUATELY PROTECT OCCUPANTS IN THE EVENT OF A CRASH.

Remedy: DEALERS WILL REPLACE THE SEAT BELT RETRACTOR. OWNER NOTIFICATION BEGAN AUGUST 20, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

00V268000 · Fuel System, Gasoline:fuel Injection System

Sep 13, 2000

VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.

Consequence & remedy

Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.

Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

EA04013 · Driver Air Bag Clockspring Failure

Opened Jun 4, 2004 · Closed May 25, 2005

Status: closed (inferred from source dates) · Air Bags:frontal

THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAFETY RECALL AND REPLACE THE CLOCKSPRING ASSEMBLY ON ALL MY 1998.5-2000 DAIMLERCHRYSLER MINIVANS, BUILT BETWEEN MARCH 1998 AND AUGUST 2000, WITH 70,000 MILES OR LESS.IT WILL ALSO PROVIDE A LIFETIME WARRANTY FOR THIS COMPONENT ON MY 1998.5-2000 MINIVANS, REGARDLESS OF MILEAGE.THE DETAILS OF THE CORRECTIVE ACTION ARE DESCRIBED IN DAIMLERCHRYSLER'S LETTER (SEE RECALL NO. 04V-480).THE AGENCY BELIEVES THAT FURTHER EXPENDITURE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS WITH RESPECT TO THOSE VEHICLES COVERED ONLY BY THE LIFETIME WARRANTY.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE PAGE 2 FOR ADDITIONAL INFORMATION.

PE04017 · Overheating Of Seat Heaters

Opened Feb 18, 2004 · Closed Jun 21, 2004

Status: closed (inferred from source dates) · Seats:front Assembly:seat Heater/cooler

ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WIRE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.

RQ04001 · Driver Air Bag Clockspring Failure

Opened Jan 28, 2004 · Closed Jun 4, 2004

Status: closed (inferred from source dates) · Air Bags:frontal

COMPLAINTS REPORT AIR BAG WARNING LIGHT ILLUMINATES, AND THIS MAY BE ACCOMPANIED WITH A NON-FUNCTIONING HORN AND/OR CRUISE CONTROL (IF EQUIPPED).THIS IS INDICATIVE OF AN OPEN-CIRCUIT CLOCKSPRING FAILURE (RESULTS IN NON-FUNCTIONING DRIVER'S AIR BAG), SIMILAR TO THE FAILURE CONDITION THAT WAS THE SUBJECT OF DAIMLERCHRYSLER'S RECALL OF MODEL YEAR 1996-1998.5 MINIVANS (RECALL NO. 02V-293).THIS RECALL QUERY HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-013).

EA01007 · Air Bag Clockspring

Opened Feb 21, 2001 · Closed Nov 22, 2002

Status: closed (inferred from source dates) · Electrical System

There is no summary currently available

PE00034 · Overheating Of Front Seat Heaters

Opened Aug 31, 2000 · Closed Jan 5, 2001

Status: closed (inferred from source dates) · Electrical System

ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE

RQ00008 · Dc Minivan Fuel Injector Rail Leak

Opened Mar 9, 2000 · Closed Mar 18, 2002

Status: closed (inferred from source dates) · Vehicle Speed Control:linkages

There is no summary currently available

EA99013 · Post Collision Fuel System

Opened Jun 11, 1999 · Closed Aug 10, 2001

Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap

No summary supplied.

PE99010 · POST-COLLISION Fuel System Integrity

Opened Feb 3, 1999 · Closed Jun 11, 1999

Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap

There is no summary currently available