Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 90 of 388 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Air Bags. Review the 84 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 78 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine And Engine Cooling. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
26 crash reports14 fire reports20 injury reports
What owners actually said
388 reports
29,875 miles · Sep 20, 2004
Electrical System
WHILE DRIVING 45 MPH ELECTRICAL SYSTEM FAILED. AS A RESULT, HEADLIGHTS/WINDSHIELD WIPERS, AND HORN FAILED. VEHICLE WAS TAKEN TO THE DEALERSHIP, AND MECHANIC DETERMINED THAT ELECTRICAL WIRING HARNESS FAILED, AND IT WILL COST $1300 AT CONSUMER'S EXPENSE TO FIX IT. *AK THE HARNESS WAS INSTALLED AT THE FACTORY UNDER THE BATTE…
Read full complaint
WHILE DRIVING 45 MPH ELECTRICAL SYSTEM FAILED. AS A RESULT, HEADLIGHTS/WINDSHIELD WIPERS, AND HORN FAILED. VEHICLE WAS TAKEN TO THE DEALERSHIP, AND MECHANIC DETERMINED THAT ELECTRICAL WIRING HARNESS FAILED, AND IT WILL COST $1300 AT CONSUMER'S EXPENSE TO FIX IT. *AK THE HARNESS WAS INSTALLED AT THE FACTORY UNDER THE BATTERY. THE BATTERY CORRODED AND ACID LEAKED ONTO THE HARNESS WHICH CAUSED VARYING ELECTRICAL PROBLEMS. NM
NHTSA ODI #10089423
122,050 miles · Sep 15, 2004
Engine And Engine Cooling
WHEN DRIVING, THE VEHICLE STALLED. THE VEHICLE HAS BEEN TO THE DEALER ON SIX OCCASIONS. *JB
NHTSA ODI #10092246
101,000 miles · Aug 30, 2004
Suspension
ON THE LEFT SIDE OF THE VEHICLE THERE IS CORROSION IN THE STRUT TOWER. CONSUMER NOTICED THIS WHILE CLEANING THE VEHICLE. THERE IS TECHNICAL SERVICE BULLETIN 23-044-02. *AK
NHTSA ODI #10089983
101,000 miles · Aug 30, 2004
Suspension
THE LEFT FRONT SUSPENSION TOWER HAS CORROSION ON THE TOP SIDE JUST OUTSIDE OF THE BOLT CIRCLE. CHRYSLER KNOWS ABOUT THIS DEFECT AND HAS A SERVICE BULLITIN NUMBER 23-044-02 COVERING 1996-2000 MODELS FOR THE REPAIR. THEY DO NOT FURNISH PARTS OR PAY FOR THE REPAIR. THIS DEFECT WILL IN TIME CAUSE FAILURE OF THE STRUT MOUNT RESULT…
Read full complaint
THE LEFT FRONT SUSPENSION TOWER HAS CORROSION ON THE TOP SIDE JUST OUTSIDE OF THE BOLT CIRCLE. CHRYSLER KNOWS ABOUT THIS DEFECT AND HAS A SERVICE BULLITIN NUMBER 23-044-02 COVERING 1996-2000 MODELS FOR THE REPAIR. THEY DO NOT FURNISH PARTS OR PAY FOR THE REPAIR. THIS DEFECT WILL IN TIME CAUSE FAILURE OF THE STRUT MOUNT RESULTING IN A SERIOUS ACCIDENT.*AK
NHTSA ODI #10088815
Mileage unknown · Aug 27, 2004
Power Train
WHEN DRIVING VEHICLE STALLED. HAD TO BE PUT IN NEUTRAL TO RESTART. CONSUMER TOOK VEHICLE TO FOUR MECHANICS AND NO ONE COULD FIND ANYTHING. THEN, CONSUMER TOOK IT BACK TO WHERE IT WAS BOUGHT AND THE MECHANIC SAID THEY HAD PROBLEMS BEFORE ON TOWN AND COUNTRY VEHICLES WITH STALLING.*AK
NHTSA ODI #10089857
100,000 miles · Aug 18, 2004
Power Train
WHILE DRIVING 40 MPH TRANSMISSION FAILED . *AK
NHTSA ODI #10089159
Mileage unknown · Jul 30, 2004
Exterior Lighting
THE HEADLIGHT LENSES ON MY 1997 CHRYSLER TOWN & COUNTRY HAVE BECOME HAZY AND SOMEWHAT OPAQUE, GREATLY REDUCING VISION AT NIGHT. THE HAZING SEEMS TO BE INTERNAL TO THE PLASTIC HEADLIGHT LENS AND DUE TO TINY CRACKS. I HAVE NEVER USED ABRASIVE CLEANERS ON THE LENSES. THIS HAZING HAS OCCURRED GRADUALLY OVER THE YEARS AND IS DUE, …
Read full complaint
THE HEADLIGHT LENSES ON MY 1997 CHRYSLER TOWN & COUNTRY HAVE BECOME HAZY AND SOMEWHAT OPAQUE, GREATLY REDUCING VISION AT NIGHT. THE HAZING SEEMS TO BE INTERNAL TO THE PLASTIC HEADLIGHT LENS AND DUE TO TINY CRACKS. I HAVE NEVER USED ABRASIVE CLEANERS ON THE LENSES. THIS HAZING HAS OCCURRED GRADUALLY OVER THE YEARS AND IS DUE, I BELIEVE, TO THE SELECTION OF A POOR MANUFACTURING MATERIAL, (SOME SORT OF PLASTIC). MY HEADLIGHTS HAVE BECOME SO DIM THAT IT IS PROBABLY NOT REALLY SAFE TO DRIVE THE VAN AT NIGHT. I AM LOOKING INTO REPLACING THE LENSES BUT THEY ARE FAIRLY EXPENSIVE. I ALSO HAVE A '97 CHRYSLER CIRRUS THAT HAS THE SAME TYPE HEADLIGHT LENS AND IT IS SHOWING SIGNS OF THE SAME PROBLEM, JUST NOT TO AS GREAT A DEGREE AS THE TOWN & COUNTRY. *AK
NHTSA ODI #10082987
100,600 miles · Jul 2, 2004
Structure
STRUT RETAINING BOLTS ON THE REAR HATCH ON A 1997 CHRYSLER T&C FAILED (SHEARED) WHEN OPENING AND CLOSING THE HATCH. ONE STRUT BOLT (PASSENGER SIDE) FAILED IN 2002, THE OTHER STRUT BOLT (DRIVER'S SIDE) FAILED 6/27/04. THE 2002 FAILURE OCCURRED WHILE OPENING THE REAR HATCH. THE RESULTING FAILURE CAUSE THE HATCH TO DROP ON THE HEAD…
Read full complaint
STRUT RETAINING BOLTS ON THE REAR HATCH ON A 1997 CHRYSLER T&C FAILED (SHEARED) WHEN OPENING AND CLOSING THE HATCH. ONE STRUT BOLT (PASSENGER SIDE) FAILED IN 2002, THE OTHER STRUT BOLT (DRIVER'S SIDE) FAILED 6/27/04. THE 2002 FAILURE OCCURRED WHILE OPENING THE REAR HATCH. THE RESULTING FAILURE CAUSE THE HATCH TO DROP ON THE HEAD OF CHILD RESULTING IN A BUMP WHICH DIDI NOT REQUIRE MEDICAL ATTENTION. THE 2004 FAILURE OCCURRED WHEN SHUTTING THE HATCH LOCKING THE HATCH IN A NEAR CLOSED POSITION AS THE STRUT LODGED ITSELF BEHIND THE CLOSING BUMPER (BOLT WITH RUBBER CAP). FIRST STRUT WAS REPLACED WITH DEALER REPLACEMENT PART BY OWNER. THE 2ND STRUT HAS NOT BEEN REPLACED YET. CLOSE OBSERVATION OF THE 2ND STRUT WITH FAILED RETAINING BOLT SHOWED A STREAK OF RUST ACROSS THE SHEAR PLANE. LOOKS LIKE THERE WAS POROSITY OR MATERIAL ANOMALY THAT RESULTED IN PREMATURE FAILURE OF RETAINING BOLT. DID NOT NOTICE IF THIS WAS THE CASE ON FIRST STRUT ASSEMBLY. BOTH OLD STRUTS ARE AVAILABLE.*AK
NHTSA ODI #10079202
63,100 miles · Jun 11, 2004
Exterior Lighting
THE PLASTIC LENS COVERING THE HEADLIGHTS ON MY 1997 CHRYSLER TOWN AND COUNTRY HAS BECOME CLOUDED [OPAQUE] OVER THE PAST TWO YEARS AND CONTINUES TO BECOME MORE SO AS TIME PASSES.THIS GREATLY REDUCES THE AMOUNT OF LIGHT THAT THE HEADLIGHTS PUT OUT AND THEREFORE MAKES DRIVING AT NIGHT HAZARDOUS.MY LOCAL CHRYSLER DEALER WANTS GREATE…
Read full complaint
THE PLASTIC LENS COVERING THE HEADLIGHTS ON MY 1997 CHRYSLER TOWN AND COUNTRY HAS BECOME CLOUDED [OPAQUE] OVER THE PAST TWO YEARS AND CONTINUES TO BECOME MORE SO AS TIME PASSES.THIS GREATLY REDUCES THE AMOUNT OF LIGHT THAT THE HEADLIGHTS PUT OUT AND THEREFORE MAKES DRIVING AT NIGHT HAZARDOUS.MY LOCAL CHRYSLER DEALER WANTS GREATER THAN $600 TO REPLACE THESE AND TOLD ME THIS WAS NOT COVERED UNDER MY EXTENDED WARRANTY [STILL IN EFFECT].MY SEACH AT LOCAL SALVAGE YARDS FOR THE PART WAS UNSUCCESSFUL BECAUSE,I WAS TOLD,THESE CHRYSLER PLASTIC LENSES ALL TEND TO GET CLOUDY[OPAQUE]AS THEY AGE. THEREFORE IF THERE ARE A LOT OF THESE CLOUDED HEADLIGHT LENSES OUT THERE,IT SURE MAKES NIGHT DRIVING UNSAFE FOR US CHRYSLER OWNERS AND ALL OTHERS USING THE HIGHWAYS AT NIGHT.AND AS THE REPLACEMENT PART IS SO EXPESIVE,MANY MAY NOT REPLACE IT.*AK
NHTSA ODI #10075211
Mileage unknown · Jun 9, 2004
Air Bags
THE AIR BAG WARNING LIGHT CAME ON AFTER THE DEALERSHIP CHECKED THE RECALL 02V293000, AIR BAG CLOCK SPRING ASSEMBLY AND INDICATED THAT IT WAS FINE, AND DIDN'T NEED REPLACEMENT. CURRENTLY, DEALERSHIP WANTED TO CHARGE THE CONSUMER $70.00 TO INSPECT THE CLOCK SPRING AGAIN. *AK
ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Consequence & remedy
Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence & remedy
Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.
Consequence & remedy
Consequence: THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.
Remedy: DEALERS WILL CLEAN THE LATCH MECHANISM. AN EXTENDER WILL BE ADDED TO THE EMERGENCY RELEASE ANCHOR FOR THE CHILD SEAT SAFETY BELTS SO THAT THE RELEASE CLIPS ARE MORE VISIBLE AND ACCESSIBLE TO THE OPERATOR IN THE EVENT THAT THE RETRACTOR MECHANISM CAN NOT BE UNLOCKED. IN ADDITION, AN INSTRUCTIONAL OWNER'S MANUAL SUPPLEMENT CARD WILL BE PROVIDED.
THE MASTER CYLINDER REAR SEAL, BETWEEN THE HYDRAULIC FLUID AND THE VACUUM RESERVOIR, MAY NOT SEAL ADEQUATELY ALLOWING HYDRAULIC FLUID TO BE DRAWN INTO THE POWER ASSIST VACUUM RESERVOIR.
Consequence & remedy
Consequence: AS THE HYDRAULIC FLUID IN THE MASTER CYLINDER RESERVOIR DECREASES, THE LEVEL SENSOR WILL DETECT THE LOSS OF FLUID AND ILLUMINATE THE INSTRUMENT PANEL BRAKE WARNING LAMP. CONTINUED OPERATION OF THE VEHICLE WITH THE WARNING LAMP ILLUMINATED CAN RESULT IN EXTENDED STOPPING DISTANCES.
Remedy: DEALERS WILL REPLACE THE BRAKE MASTER CYLINDER ON ALL AFFECTED VEHICLES. ADDENDUM (4-14-97): VEHICLES INSPECTED PER CHRYSLER RECALL NO. 707 AND FOUND TO BE OUTSIDE THE LISTED SUSPECT MASTER CYLINDER DATE CODE RANGE, MUST NOW HAVE THE MASTER CYLINDER PRIMARY PISTON REPLACED (CHRYSLER RECALL NO. 714).
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
6
EA01007 · Air Bag Clockspring
Opened Feb 21, 2001 · Closed Nov 22, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ00008 · Dc Minivan Fuel Injector Rail Leak
Opened Mar 9, 2000 · Closed Mar 18, 2002
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
EA99013 · Post Collision Fuel System
Opened Jun 11, 1999 · Closed Aug 10, 2001
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
No summary supplied.
PE99010 · POST-COLLISION Fuel System Integrity
Opened Feb 3, 1999 · Closed Jun 11, 1999
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
There is no summary currently available
EA97003 · Integrated Child Seat Belt Lockup
Opened Jan 31, 1997 · Closed Aug 19, 1998
Status: closed (inferred from source dates) · Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
Additional source detail variants (2)
Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
Child Seat
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
ODI CONTINUES TO RECEIVE COMPLAINTS ALLEGING LATCHING/RETRACTOR MECHANISM PROBLEMS.CHRYSLER'S ASSESSMENT OF THE PROBLEM INDICATES THAT OWNERS OF THE VEHICLES ARE NOT ADHERING TO THE CLEANING REQUIREMENTS FOR THE SEAT.THE SEAT APPEARS TO MALFUNCTION IF CRUMBS OF FOOD OR BEVERAGE RESIDUE ACCUMULATES ON THE LATCHING TONGUE IN THEWELL LOCATED BETWEEN THE CHILD'S LEGS.ODI HAS 19 COMPLAINTS OF RETRACT LOCKUP.SEVEN OF THESE COMPLAINTS REPORT CUTTING THE STRAPS TO REMOVE THE CHILD.TWO OF THE SEVEN CONSUMERS ALLEGE THE CHILD WAS CHOKING.CHRYSLER REPORTS 60 OWNER/FIELD REPORTS WHICH INDICATED 19 HARNESSES WERE CUT TO REMOVE THE CHILDREN.ADDITIONAL INFORMATION IS NEEDED TO FULLY ASSESS THE SAFETY CONSEQUENCE OF THE ALLEGED DEFECT AND TO EVALUATE THE CHRYSLER CORPORATION'S RATIONAL FOR NOT CONDUCTING A SAFETY RECALL CAMPAIGN.
1997 Chrysler Town And Country Problems, Complaints & Recalls | Skip That Year
Illustration