NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
524 reportsMileage unknown · Jan 11, 2011
Power Train
2006-2009 CHEVROLET IMPALA SS, 2006-2007 CHEVROLET MONTE CARLO SS, 2005-2008 PONTIAC GRAND PRIX GXP AND 2007-2008 BUICK LACROSS SUPER WITH THE LS4 5.3L V8 ENGINE AND THE 4T65E-HD TRANSMISSION MN7. THE LS4 V8 ENGINE IS RATED BY GM AT 323 LB-FT OF TORQUE. ALLEGEDLY, THE DOCUMENTS FROM GM FOR THE TRANSAXLE MATED TO THIS MOTOR IS …
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2006-2009 CHEVROLET IMPALA SS, 2006-2007 CHEVROLET MONTE CARLO SS, 2005-2008 PONTIAC GRAND PRIX GXP AND 2007-2008 BUICK LACROSS SUPER WITH THE LS4 5.3L V8 ENGINE AND THE 4T65E-HD TRANSMISSION MN7. THE LS4 V8 ENGINE IS RATED BY GM AT 323 LB-FT OF TORQUE. ALLEGEDLY, THE DOCUMENTS FROM GM FOR THE TRANSAXLE MATED TO THIS MOTOR IS ONLY RATED FOR 280 LB-FT OF ENGINE TORQUE; 43 LB-FT OF TORQUE LOWER THAN THE OUTPUT OF THE ENGINE. THIS COULD POSSIBLY LEAVE A VEHICLE EQUIPPED WITH THIS MOTOR AND TRANSAXLE COMBINATION WITH A HIGH FAILURE RATE AND A POSSIBLE SAFETY HAZARD WHILE IN TRAFFIC. THE REFERENCED SPECIFICATIONS CAN BE FOUND AT: HTTP://ARCHIVES.MEDIA.GM.COM/US/POWERTRAIN/EN/PRODUCT_SERVICES/2006/SPEC%20SHEETS/COMMUNICATIONS%20NAO%20ONLY%20SPEC%20SHEETS/TRANSMISSIONS/2006%20AUTOMATICS/2006%204T65-E%20(M15,MD7,MN7,M76).PDF AND HTTP://ARCHIVES.MEDIA.GM.COM/US/POWERTRAIN/EN/PRODUCT_SERVICES/2006/SPEC%20SHEETS/GEN%20IV/2006%20GEN%20IV%20LS4%20CAR.PDF VIA HTTP://ARCHIVES.MEDIA.GM.COM/US/POWERTRAIN/EN/PRODUCT_SERVICES/2006/CAR%20ENG%20TRANS.HTML. *TR
NHTSA ODI #10376247
39,990 miles · Jan 10, 2011
Steering
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT WAS DRIVING 15 MPH AND ATTEMPTING A RIGHT TURN WHEN THE VEHICLE EXHIBITED AN ABNORMALLY LOUD NOISE FROM THE FRONT END. THE VEHICLE WAS TAKEN TO A VEHICLE REPAIR CENTER WHERE THE FAILURE WAS DIAGNOSED AS THE INTERMEDIATE SHAFT FOR THE STEERING COLUMN. THE INTERMEDIATE STEE…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT WAS DRIVING 15 MPH AND ATTEMPTING A RIGHT TURN WHEN THE VEHICLE EXHIBITED AN ABNORMALLY LOUD NOISE FROM THE FRONT END. THE VEHICLE WAS TAKEN TO A VEHICLE REPAIR CENTER WHERE THE FAILURE WAS DIAGNOSED AS THE INTERMEDIATE SHAFT FOR THE STEERING COLUMN. THE INTERMEDIATE STEERING SHAFT WAS REPLACED. THE DEALER WAS CALLED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE STEERING COLUMN. THE MANUFACTURER WAS CALLED WHO CONFIRMED THERE WERE NO RECALLS AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 39,990.
NHTSA ODI #10375358
59,000 miles · Jan 7, 2011
Power Train
TRANSMISSION HAS BEEN REBUILT ONCE, THEN SUBSEQUENTLY REPLACED WITH A REMANUFACTURED UNIT FROM GENERAL MOTORS. THIS REMANUFACTURED TRANSMISSION IS NOW DISPLAYING ANOMALOUS BEHAVIOR. PRIOR TO EACH FAILURE, THE TRANSMISSION EXHIBITED A VARIETY OF INCORRECT BEHAVIOR, INCLUDING RAPID TORQUE CONVERTER CLUTCH LOCKING AND UNLOCKING…
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TRANSMISSION HAS BEEN REBUILT ONCE, THEN SUBSEQUENTLY REPLACED WITH A REMANUFACTURED UNIT FROM GENERAL MOTORS. THIS REMANUFACTURED TRANSMISSION IS NOW DISPLAYING ANOMALOUS BEHAVIOR. PRIOR TO EACH FAILURE, THE TRANSMISSION EXHIBITED A VARIETY OF INCORRECT BEHAVIOR, INCLUDING RAPID TORQUE CONVERTER CLUTCH LOCKING AND UNLOCKING, SLIPPING AND REVVING FROM A STOP, WITHOUT THE CAR MOVING, THEN SUDDENLY SLAMMING INTO GEAR WITH THE CAR MOVING AWAY FROM REST. THE MOST RECENT ISSUE HAS BEEN AN OSCILLATION ON 4-3 DOWNSHIFTS AT APPROXIMATELY 60 MPH, AS WELL AS EXCESSIVE TRANSMISSION HEAT BUILD-UP WITH THE TORQUE CONVERTER UNLOCKED. THE FIRST TIME THE TRANSMISSION DISPLAYED ODD BEHAVIOR, WHICH WAS TORQUE CONVERTER LOCK AND UNLOCK AT CRUISING SPEEDS, DEALER DROVE THE CAR ACKNOWLEDGED THE PROBLEM, AND UPON DISASSEMBLY, FOUND TORQUE CONVERTER CLUTCH MATERIAL IN THE PAN. THEY REBUILT THE TRANSMISSION WITH NEW SOFT PARTS AND REPLACED THE CONVERTER. VEHICLE HAD 59,000 AND THIS WAS ALL PERFORMED UNDER WARRANTY. ABOUT 23,000 MILES LATER, WHEN PULLING AWAY FROM A STOP, THE ENGINE WOULD REV UP MOMENTARILY, BUT THE CAR WOULD NOT MOVE. IT WOULD THEN SLAM INTO GEAR AND MOVE OFF. DEALER CONFIRMED ISSUE, DISASSEMBLED, AND DETERMINED THAT THE TORQUE CONVERTER CLUTCH HAD AGAIN FAILED. DEALER REPLACED TRANSMISSION WITH A REMANUFACTURED UNIT. THIS WAS ALL DONE UNDER WARRANTY. VEHICLE HAD APPROXIMATELY 86000 MILES AT THIS TIME. IMMEDIATELY UPON RECEIVING CAR BACK AFTER REPLACEMENT OF TRANSMISSION, NOTED OSCILLATION ON 4-3 DOWNSHIFTS, AS WELL AS MUCH HIGHER TRANSMISSION TEMPERATURES WITH CONVERTER UNLOCKED (ABOUT 40 DEGREES HIGHER), AS WELL AS EXCESSIVE LOOSENESS OF THE TORQUE CONVERTER. RETURNED TO DEALER, WHO CLAIMED ALL WAS NORMAL. SINCE THAT TIME, WARRANTY HAS EXPIRED. THE OSCILLATION AND HEAT ISSUES HAVE WORSENED, AND THE CAR IS NOW BEING SERVICED AT AN INDEPENDENT SHOP AND HAVING A PARTIAL REBUILD. *TR
NHTSA ODI #10375131
40,000 miles · Jan 6, 2011
Air Bags
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIRBAG DEACTIVATION LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THE VEHICLE NEEDED TO BE REPAIRED BY THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE TECHNICIANS …
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIRBAG DEACTIVATION LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THE VEHICLE NEEDED TO BE REPAIRED BY THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE TECHNICIANS COULD NOT DIAGNOSE THE FAILURE. THE VIN WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE MILEAGE WAS 40,000.
NHTSA ODI #10374946
100,000 miles · Jan 3, 2011
Unknown Or OtherVisibility
THE DRIVER SIDE SUN VISOR WILL NO LONGER STAY UP AND FALLS DOWN OBSTRUCTING FORWARD VISION. I'VE GONE ON THE INTERNET AND THIS IS A SOMEWHAT COMMON OCCURRENCE ON THE IMPALA. GM HAS NO REPAIR FOR IT OTHER THAN REPLACEMENT. A NEW VISOR COSTS 125.00 PLUS INSTALLATION. I THINK IT SHOULD BE A RECALL BASED ON SAFETY.
NHTSA ODI #10374470
68,000 miles · Dec 29, 2010
Air Bags
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE CHECK AIR BAG WARNING LIGHT ILLUMINATED. THE DEALER WAS NOTIFIED WHO INFORMED THE CONTACT THAT THE AIR BAG SENSOR MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THERE WERE NO RELATED RECALLS. THE VEHICLE WAS NOT REPAIRE…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE CHECK AIR BAG WARNING LIGHT ILLUMINATED. THE DEALER WAS NOTIFIED WHO INFORMED THE CONTACT THAT THE AIR BAG SENSOR MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THERE WERE NO RELATED RECALLS. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 68,000. UPDATED 02/10/11 *BF UPDATED 04/27/11*JB
NHTSA ODI #10373294
55,000 miles · Dec 14, 2010
Steering
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. 2006 CHEVROLET IMPALA LTZ COMMENTS: SAFETY CONCERNS; I AM HAVING MANY PROBLEMS WITH MY 2006 CHEVROLET IMPALA LTZ. 55,000 MILES AND IT IS FALLING APART, MANY MAJOR REPAIRS NEED TO BE DONE. GM DISTRICT SPECIALIST IS WORKING WITH ME TO TRY TO GET THIS CAR UP TO PAR, BUT SO FAR HE IS NOT…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. 2006 CHEVROLET IMPALA LTZ COMMENTS: SAFETY CONCERNS; I AM HAVING MANY PROBLEMS WITH MY 2006 CHEVROLET IMPALA LTZ. 55,000 MILES AND IT IS FALLING APART, MANY MAJOR REPAIRS NEED TO BE DONE. GM DISTRICT SPECIALIST IS WORKING WITH ME TO TRY TO GET THIS CAR UP TO PAR, BUT SO FAR HE IS NOT ABLE TO GET THE CAR BACK ON THE ROAD FOR ME.. NEVER BEEN IN A ACCIDENT AND ALWAYS MAINTAINED, CAR IS IN BEAUTIFUL CONDITION OUTSIDE BUT I THINK I GOT A LEMON. STILL OWE $5000 OF THE 25,000 PRICE. RECURRING STEERING PROBLEMS AND MOTOR MOUNTS AND AXEL AND STEERING COLUMN, AND HEAD GASKET. CAN YOU HELP ME GET TO THE BOTTOM OF THIS, I HAVE NOW BEEN WITHOUT A CAR FOR 2 MONTHS WHILE 3 DIFFERENT DEALERSHIPS HAVE DIAGNOSED A VARIETY OF MAJOR PROBLEMS. I AM A SENIOR CITIZEN, JUST RETIRED, NEED MY CAR FOR DOCTOR APP'TS AS WELL AS IN GENERAL, I AM VERY UPSET, WARRANTY RAN OUT AT 3 YEARS, MY ORIGINAL DEALERSHIP WENT UNDER WHEN CHEVROLET HAD PROBLEMS. I'VE BEEN TREATED VERY POORLY BY GM'S DEALERSHIPS WHO DON'T WANT TO HANDLE AN OUT OF BUSINESS DEALERSHIPS PROBLEMS. I HAVE COMPLETE NOTES ON DATES, NAMES (HOWEVER IT'S GM'S POLICY NOT TO GIVE LAST NAMES), I BELIEVE THESE ARE ALL MANUFACTURER DEFECTS AND DON'T TRUST THE CAR ANYMORE. I'VE PUT MAJOR MONEY INTO REPAIRS TO DATE AND NOW GM WANTS TO ONLY COVER 50% OF THIS LATEST HEAD GASKET PROBLEM, THAT DOESN'T INCLUDE THE OTHER PROBLEMS. I THINK THEY SHOULD ADMIT MANUFACTURER DEFECTS AND BUY BACK MY CAR, PAY OFF THE REMAINDER OF THE LOAN AND THEN I CAN BUY A CAR THAT WILL KEEP ME AND MY FAMILY SAFE. FAILURE MILEAGE WAS 55,000. (THE CONTACT WANTED TO USE THE EMAILED COMPLAINT).
NHTSA ODI #10370602
60,000 miles · Dec 14, 2010
Latches/locks/linkages
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE REAR TRUNK DID NOT HAVE THE CAPABILITY TO OPEN MANUALLY WITH A KEY HOWEVER, THE TRUNK COULD BE ACCESSED ELECTRONICALLY WITH THE KEYLESS REMOTE CONTROL AND THE INTERIOR AUTOMATIC TRUNK RELEASE MECHANISM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTI…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE REAR TRUNK DID NOT HAVE THE CAPABILITY TO OPEN MANUALLY WITH A KEY HOWEVER, THE TRUNK COULD BE ACCESSED ELECTRONICALLY WITH THE KEYLESS REMOTE CONTROL AND THE INTERIOR AUTOMATIC TRUNK RELEASE MECHANISM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY INFORMED THE CONTACT THAT THE ISSUE BEING ADDRESSED WAS A MANUFACTURER DESIGN FLAW. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. UPDATED 02/25/11*LJ UPDATED 05/02/11
NHTSA ODI #10370525
130,100 miles · Dec 6, 2010
Visibility
DRIVERS SIDE WINDOW SHATTERED. I WAS ROLLING UP THE WINDOW. I HEARD A LOUD BOOM SOUND WHICH SCARED ME. THE WINDOW COMPLETELY STOPPED. THEN EVENTUALLY IT FELL INSIDE DOOR FRAME AND THE WINDOW SHATTERED. *TR
NHTSA ODI #10369331
58,304 miles · Nov 22, 2010
Steering
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA LT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS LOW SPEEDS, THE STEERING SHAFT BECAME DIFFICULT TO TURN ALONG WITH THE GRINDING NOISES WHILE TURNING. THE VEHICLE WAS REPAIRED TWICE PRIOR TO THIS FAILURE. THE VEHICLE WAS INSPECTED AND REPAIRED FOR THE INTERMEDIATE STEERING SHAFT. T…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA LT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS LOW SPEEDS, THE STEERING SHAFT BECAME DIFFICULT TO TURN ALONG WITH THE GRINDING NOISES WHILE TURNING. THE VEHICLE WAS REPAIRED TWICE PRIOR TO THIS FAILURE. THE VEHICLE WAS INSPECTED AND REPAIRED FOR THE INTERMEDIATE STEERING SHAFT. THE FAILURE MILEAGE WAS APPROXIMATELY 58,304.
NHTSA ODI #10367141
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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