NHTSA owner reports · September 18, 2026 snapshot.
Latches/locks/linkages complaints
9 reportsClear category filter164,490 miles · Apr 3, 2018
Latches/locks/linkagesStructure
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER DOOR WOULD NOT UNLOCK WHEN PROMPTED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE DOOR WAS DISASSEMBLED, BUT THE VEHICLE WAS NOT REPAIRED. THERE WAS NO DIAGNOSIS OF THE FAILUR…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER DOOR WOULD NOT UNLOCK WHEN PROMPTED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE DOOR WAS DISASSEMBLED, BUT THE VEHICLE WAS NOT REPAIRED. THERE WAS NO DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 164,490.
NHTSA ODI #11082689
89,000 miles · Aug 21, 2014
Electrical SystemLatches/locks/linkagesStructure
LAST JUNE I WENT TO THE STORE AND TRIED TO OPEN MY BACK DOORS AND THEY WOULD NOT OPEN FROM THE INSIDE. I WAS ABLE TO OPEN ONE OF THE BACK DOORS FROM THE OUTSIDE ONLY. THE DOOR LOCKS INDICATED THE DOORS WERE NOT LOCKED. IF I WAS INVOLVED IN AN ACCIDENT AND NEEDED TO GET PEOPLE OUT OF THE BACK SEAT OF MY CAR THEY WOULD NOT BE…
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LAST JUNE I WENT TO THE STORE AND TRIED TO OPEN MY BACK DOORS AND THEY WOULD NOT OPEN FROM THE INSIDE. I WAS ABLE TO OPEN ONE OF THE BACK DOORS FROM THE OUTSIDE ONLY. THE DOOR LOCKS INDICATED THE DOORS WERE NOT LOCKED. IF I WAS INVOLVED IN AN ACCIDENT AND NEEDED TO GET PEOPLE OUT OF THE BACK SEAT OF MY CAR THEY WOULD NOT BE ABLE TO GET OUT ON THEIR OWN. THE LOCKING MECHANISMS FAILED ON BOTH DOORS. BOTH DOORS HAS THIS LOCK ISSUE FOR ABOUT 3-4 MONTHS AND THEN ONE OF THE LOCKS STARTED WORKING AGAIN FROM THE INSIDE. EVENTUALLY THE OTHER DOOR STARTED WORKING AGAIN ONCE IT WAS GETTING CLOSE TO WINTER. THIS IS A SERIOUS SAFETY ISSUE THAT NEEDS LOOKED INTO AND A RECALL DONE BY GM. GM CONSISTENTLY PUTS OUT EXPENSIVE CARS WITH INADEQUATE PARTS THAT FAIL. I RESEARCHED THIS ISSUE ONLINE AND FOUND THIS WAS TYPICAL OF ALL CHEVY IMAPLA'S NO MATTER THE YEAR. *TR
NHTSA ODI #10627217
124,000 miles · Jul 14, 2011
Latches/locks/linkagesStructure
REAR DRIVERS SIDE DOOR DOES NOT OPEN FROM INSIDE OR OUT. SON WAS STUCK IN CAR. NOTHING HAS BEEN DONE ABOUT THIS. *TR
NHTSA ODI #10412360
60,000 miles · Dec 14, 2010
Latches/locks/linkages
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE REAR TRUNK DID NOT HAVE THE CAPABILITY TO OPEN MANUALLY WITH A KEY HOWEVER, THE TRUNK COULD BE ACCESSED ELECTRONICALLY WITH THE KEYLESS REMOTE CONTROL AND THE INTERIOR AUTOMATIC TRUNK RELEASE MECHANISM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTI…
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TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THE REAR TRUNK DID NOT HAVE THE CAPABILITY TO OPEN MANUALLY WITH A KEY HOWEVER, THE TRUNK COULD BE ACCESSED ELECTRONICALLY WITH THE KEYLESS REMOTE CONTROL AND THE INTERIOR AUTOMATIC TRUNK RELEASE MECHANISM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY INFORMED THE CONTACT THAT THE ISSUE BEING ADDRESSED WAS A MANUFACTURER DESIGN FLAW. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. UPDATED 02/25/11*LJ UPDATED 05/02/11
NHTSA ODI #10370525
77,000 miles · Jul 30, 2010
Latches/locks/linkagesStructure
2006 CHEVROLET IMPALA 8 MONTHS AGO THE LEFT BACK DOOR WOULD NOT OPEN, A COUPLE MONTHS LATER THE RIGHT BACK DOOR WILL NOT OPEN. I WAS UNABLE TO GET MY GRANDSON OUT OF THE CAR SEAT I HAD TO CLIMB OVER THE FRONT SEATS TO UNLOCK THE CAR SEAT UNDO THE SEAT BELT CLIMB BACK OVER AND THAN LIFT HIM OUT THROUGH THE FRONT SEAT. IF THERE…
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2006 CHEVROLET IMPALA 8 MONTHS AGO THE LEFT BACK DOOR WOULD NOT OPEN, A COUPLE MONTHS LATER THE RIGHT BACK DOOR WILL NOT OPEN. I WAS UNABLE TO GET MY GRANDSON OUT OF THE CAR SEAT I HAD TO CLIMB OVER THE FRONT SEATS TO UNLOCK THE CAR SEAT UNDO THE SEAT BELT CLIMB BACK OVER AND THAN LIFT HIM OUT THROUGH THE FRONT SEAT. IF THERE WOULD HAVE BEEN AN ACCIDENT I WOULD NOT HAVE BEEN ABLE TO GET HIM OUT THROUGH THE BACK DOORS. THERE IS A SAFETY ISSUE WITH THIS PROBLEM. *TR
NHTSA ODI #10346347
36,500 miles · Jan 3, 2009
Engine And Engine CoolingLatches/locks/linkagesSeat Belts
I PURCHASED THE 2006 IMPALA IN 11/2006 WHEN STOPPING THE STEERING AND FRONT END SHAKES AND VIBRATES. 1ST THE KEYLESS REMOTES STOP WORKING WHICH INCLUDED MY AUTOMATIC START NOT WORKING THAT HAPPENED 12/7. I AM A TROOPER SO I WAITED TOOK MY CAR TO THE CHEVY DEALER 4/08 AND THEY SAID THERE WAS A RECALL ON THE SYSTEM SO THEY FIXED …
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I PURCHASED THE 2006 IMPALA IN 11/2006 WHEN STOPPING THE STEERING AND FRONT END SHAKES AND VIBRATES. 1ST THE KEYLESS REMOTES STOP WORKING WHICH INCLUDED MY AUTOMATIC START NOT WORKING THAT HAPPENED 12/7. I AM A TROOPER SO I WAITED TOOK MY CAR TO THE CHEVY DEALER 4/08 AND THEY SAID THERE WAS A RECALL ON THE SYSTEM SO THEY FIXED THAT AND MY TIRE MONITORING SYSTEM(WHICH WENT OUT AGAIN ON 12/1/08). MY SEATBELTS WONT LOCK IN YOU HAVE TO FORCE IT HARD SEVERAL TIMES AND THEN STILL COMES OUT ON BOTH THE PASSENGER AND DRIVERS SIDE. MY REAR LEFT DOOR STOP WRKG 6/08 1ST THE DOOR WOULD NOT CLOSE NOW IT DOES NOT OPEN AT ALL. ON 12/21/08 THE POWER STEERING WENT OUT WHILE DRIVING AT 55MPH ON THE EXPRESSWAY. ALSO THE HEAT STOP WORKING AND THE REAR DEFROST 12/16/08 AND IT IS FREEZING IN CHICAGO. TOOK CAR TO DEALERSHIP AND OF COURSE THE WARRANTY WAS EXPIRED SO I WAS STUCK PAYING THE $300 BILL FOR THE POWER STEERING. MY HUSBAND REFUSED TO PAY THE 400.00 FOR THEM TO REPLACE THE THERMOSTAT AND THERMOSTAT GASKET. WELL TWO DAYS LATER CAR IS BACK IN THE SHOP BECAUSE NOW 1/3/09 THE WATER PUMP IS LEAKING WAITING ON A CALLBACK NOW FROM THE AUTHORIZED MECHANIC WITH THE FINAL REPORT ON WHAT ALL IS WRONG WITH THIS CAR THAT JUST CAME FROM THE OTHER AUTHORIZED SHOP ON 12/21. MIND U THE CAR WAS ONLY DRIVEN LIKE 4 MILES B4 THE OTHER PROBLEMS STARTED HAPPENING. I HAVE HAD IT WITH THIS CAR. I WILL SEND IN MORE INFORMATION WHEN I GET THE FINAL VERDICT ON THE DEATH TRAP FROM THE AUTHORIZED MECHANIC WHEN HE CALLS ME BACK TODAY 1/3/08. *TR
NHTSA ODI #10253667
70,000 miles · Dec 30, 2008
Latches/locks/linkages
THE RIGHT AND LEFT REAR DOORS ARE INOPERABLE. I OPENED THE DOOR AND WHEN I ATTEMPTED TO CLOSE THE DOOR IT WOULD NOT SHUT. THE JAM WAS UNHOOKED AND WHEN I ATTEMPTED TO OPEN THE DOOR AGAIN IT WOULD NOT OPEN. THIS HAPPENED WITH BOTH SIDES OF THE DOOR. IF AN ACCIDENT WERE TO OCCUR THE BACKSEAT PASSENGERS WOULD BE UNABLE TO GET OUT O…
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THE RIGHT AND LEFT REAR DOORS ARE INOPERABLE. I OPENED THE DOOR AND WHEN I ATTEMPTED TO CLOSE THE DOOR IT WOULD NOT SHUT. THE JAM WAS UNHOOKED AND WHEN I ATTEMPTED TO OPEN THE DOOR AGAIN IT WOULD NOT OPEN. THIS HAPPENED WITH BOTH SIDES OF THE DOOR. IF AN ACCIDENT WERE TO OCCUR THE BACKSEAT PASSENGERS WOULD BE UNABLE TO GET OUT OF THE VEHICLE. *TR
NHTSA ODI #10253170
5,000 miles · Sep 4, 2008
Electrical SystemEngine And Engine CoolingLatches/locks/linkages
RECALL ON SOMETHING IN THE BRAIN OF THE CAR (IT'S COMPUTER).ABOUT 2 WEEKS LATER CAR STARTED LOSING POWER ON THE FREEWAY GOING TWENTY FIVE AND THE RPM'S AS HIGH AS IT COULD GO IN THE RED, THE CAR COMPLETELY SHUT OFF AFTER MAKING A LOUD NOISE REBUILD THE TRANSMISSION DUE TO AN ?ELECTRICAL? PROBLEM. THEY DID NOT REPLACE THE TRAN…
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RECALL ON SOMETHING IN THE BRAIN OF THE CAR (IT'S COMPUTER).ABOUT 2 WEEKS LATER CAR STARTED LOSING POWER ON THE FREEWAY GOING TWENTY FIVE AND THE RPM'S AS HIGH AS IT COULD GO IN THE RED, THE CAR COMPLETELY SHUT OFF AFTER MAKING A LOUD NOISE REBUILD THE TRANSMISSION DUE TO AN ?ELECTRICAL? PROBLEM. THEY DID NOT REPLACE THE TRANSMISSION ON MY NEW CAR 1 WEEK LATER CAR WOULD NOT TURN OFF! KEY OUT AND IT WAS STILL RUNNING KILL BATTERY SEVERAL TIMES SPEAKERS ARE NOT PROPERLY WORKING ALONG WITH THE FACTORY ALARM 2 MONTHS LATER THE CAR DID IT AGAIN I CAN'T EVEN GET THE CAR TO LOCK PERIOD, EVERY TIME I MANUALLY LOCK THE DOORS, THEY AUTOMATICALLY UNLOCK I'M DOWNTOWN LOS ANGELES WITH MY CHILDREN IN THE CAR AND IT TOTALLY JUST OVER HEATS AND CUTS OF IN ALL OF FIVE SECONDS WITH A BIG CITY BUS DIRECTLY BEHIND ME. THIS STARTS JULY 3RD, 2008 THE CAR WILL NOT CUT OFF, NOT EVEN WHEN MY HUSBAND PULLED ITS FUSE, PERIOD, IT JUST KEPT RUNNING TILL THE BATTERY DIED AND THE CAR LOST ALL POWER. JULY 10TH, 2008 THEY CALL ME TO PICK MY CAR UP, IT'S READY AGAIN!!! JULY 11TH, 2008 THEY HAD TO TOW IT BACK BECAUSE THE CAR OVERHEATED, THEN WOULD NOT TURN OFF AND THE ENGINE STATED IT HAD LOW POWER, WHAT EVER THAT MEANS...GRRRRHHHH!!! AUGUST 27TH, 2008 THE CAR WOULD NOT SHUT OFF, EVEN ONCE WE PULLED THE FUSE, THE ENGINE STARTED SHAKING UNCONTROLLABLE LIKE IT WAS GOING TO JUMP OUT AND THE DASH BOARD WAS READING ALL TYPES OF CRAZY MESSAGES!!! THIS CAR REALLY SCARES ME! I'M LOOKING FOR AN ATTORNEY TO HELP ME WITH THIS, I CAN'T DO IT ANYMORE, THIS WAS 8 TIMES TOO MANY AND NOW THAT I'M LESS THEN 10K FROM MY WARRANTY BEING I FEEL LIKE S & J HAS BEEN SCAMMING ME!!!! *TR
NHTSA ODI #10240954
49,000 miles · Aug 22, 2008
Latches/locks/linkages
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. SPORADICALLY, THE TWO REAR PASSENGER DOORS WILL NOT UNLOCK FROM EITHER THE INTERIOR OR EXTERIOR OF THE VEHICLE. THE DEALER STATED THAT THIS WAS A COMMON FAILURE FOR THIS YEAR, MAKE, AND MODEL VEHICLE. THE CONTACT WOULD HAVE TO REPLACE ALL THE LATCHES, LOCKS, AND LINKAGES AT MORE T…
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TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. SPORADICALLY, THE TWO REAR PASSENGER DOORS WILL NOT UNLOCK FROM EITHER THE INTERIOR OR EXTERIOR OF THE VEHICLE. THE DEALER STATED THAT THIS WAS A COMMON FAILURE FOR THIS YEAR, MAKE, AND MODEL VEHICLE. THE CONTACT WOULD HAVE TO REPLACE ALL THE LATCHES, LOCKS, AND LINKAGES AT MORE THAN $200. THE VEHICLE HAS NOT BEEN REPAIRED AND THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 49,000 AND CURRENT MILEAGE WAS 50,000. UPDATED 10-07-08 *BF UPDATED 10/15/08. *JB
NHTSA ODI #10239269
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
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