NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
135 reportsClear category filterMileage unknown · Apr 18, 2024
SteeringUnknown Or OtherWheelsCrash
I was driving and powersteering fluid drained and I lost control of the steering, and guide the car against the side walk. Had a mechanic change the powers steering fluid line. But now it's shooting up instead leaking down, it clogged all my spark plugs ,plus cause my cam shaft and crank shaffsensor to malfunction.,plus my belt…
Read full complaint
I was driving and powersteering fluid drained and I lost control of the steering, and guide the car against the side walk. Had a mechanic change the powers steering fluid line. But now it's shooting up instead leaking down, it clogged all my spark plugs ,plus cause my cam shaft and crank shaffsensor to malfunction.,plus my belt got shredded. And now it's been over a year, and I still can't drive my car cause. It starts all over. And my front wheels are on not good arms, when crash it bent or Crack the arms.
NHTSA ODI #11583840
120,000 miles · Sep 29, 2019
Seat BeltsSteeringStructureFire
I GOT HOME FROM WORK AT 7:15AM THIS MORNING 9-29-2019 I WAS LAYING IN BED WATCHING A MOVIE TRYING TO GO TO SLEEP AND WHEN I FINALLY DOZE OFF MY SON ASKED IF HE COULD GO GET A CHARGER OUT OF THE CAR SO HE WENT OUT TO THE CAR AND WHEN HE OPENED THE DOOR HE SAID SMOKE HIT HIM IN HIS FACE HE IMMEDIATELY RAN BACK IN THE HOUSE YELLING…
Read full complaint
I GOT HOME FROM WORK AT 7:15AM THIS MORNING 9-29-2019 I WAS LAYING IN BED WATCHING A MOVIE TRYING TO GO TO SLEEP AND WHEN I FINALLY DOZE OFF MY SON ASKED IF HE COULD GO GET A CHARGER OUT OF THE CAR SO HE WENT OUT TO THE CAR AND WHEN HE OPENED THE DOOR HE SAID SMOKE HIT HIM IN HIS FACE HE IMMEDIATELY RAN BACK IN THE HOUSE YELLING 'MOM YOUR CAR IS ON FIRE SO I RAN DOWN THE STAIR AND WENT OUTSIDE AND THATS ALL YOU SEE IS SMOKE MY CAR WAS ON FIRE I IMMEDIATELY CALLED 911 THEY GOT THE FIRE PUT OUT AND THE FIREMAN AND THE POLICE OFFICER SAID MY FIRE STARTED FROM MY STEERING WHEEL BECAUSE AFTER THE FACT THE FIRE WAS PUT OUT THE FIREMAN SAID HE NOTICED THAT THE STEERING WHEEL WAS THROWING SPARKS STILL SO THEY SAID THAT'S WHAT CAUSED MY CAR TO CAUGHT ON FIRE I DON'T KNOW WHAT I'M GONNA DO I HAVE 4 KIDS AND THAT WAS OUR TRANSPORTATION THAT'S HOW MY KIDS GOT TO SCHOOL AND THAT'S HOW I GOT TO WORK I'M LOST I DON'T KNOW WHAT TO DO I NEED TRANSPORTATION I'M A SINGLE PARENT WITH 4 KIDS IT WILL NOT LET ME MARK EVERYTHING BUT EVERY IN THE CAR IS BURNT MY CD PLAYER 13' SUBWOOFER SPEAKERS THAT WAS IN THE TRUNK MY AMP
NHTSA ODI #11258871
90,000 miles · Mar 24, 2019
Steering
CAR LOSES POWER STEERING WHEN TURNING.
NHTSA ODI #11191215
148,507 miles · Jul 25, 2018
SteeringCrashInjury
TL* THE CONTACT OWNED A 2006 CHEVROLET IMPALA. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED WHEN THE VEHICLE ATTEMPTED TO TURN A CORNER. THE CONTACT LOST CONTROL OF THE VEHICLE AND THE VEHICLE FLIPPED INTO A DITCH. THE AIR BAGS DEPLOYED AND CAUSED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE …
Read full complaint
TL* THE CONTACT OWNED A 2006 CHEVROLET IMPALA. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED WHEN THE VEHICLE ATTEMPTED TO TURN A CORNER. THE CONTACT LOST CONTROL OF THE VEHICLE AND THE VEHICLE FLIPPED INTO A DITCH. THE AIR BAGS DEPLOYED AND CAUSED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE IT WAS DEEMED A TOTAL LOSS. THE DEALER (CHEVROLET OF GOLDSBORO, 3300 HIGHWAY 70 BYPASS, EAST GOLDSBORO, NC 27534, (919)-429-9909) WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS RELATED TO THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 148,507.
NHTSA ODI #11113534
Mileage unknown · May 2, 2018
Steering
STEERING PUMP HAS FAILED. STEERING WILL NOT WORK WHEN I BRAKE.
NHTSA ODI #11091405
250,000 miles · Nov 20, 2017
Steering
WINTER OF 2016 I LOST POWER STEERING WHILE I WAS DRIVING 60MPH. MY WHEEL WAS ALMOST LIKE IT WAS FROZE AND TOOK ALL I HAD TO PULL OFF THE ROAD. I WAS LEAKING POWER STEERING FLUID I WAS TOLD BY A MOTORIST WHO STOPED TO HELP. HE SAID DRIVE IT TO NEAREST MECHANIC. I DID AND WAS TOLD IT WAS THE HOSE HAD BURST. HE FIXED IT. THEN 4 MO …
Read full complaint
WINTER OF 2016 I LOST POWER STEERING WHILE I WAS DRIVING 60MPH. MY WHEEL WAS ALMOST LIKE IT WAS FROZE AND TOOK ALL I HAD TO PULL OFF THE ROAD. I WAS LEAKING POWER STEERING FLUID I WAS TOLD BY A MOTORIST WHO STOPED TO HELP. HE SAID DRIVE IT TO NEAREST MECHANIC. I DID AND WAS TOLD IT WAS THE HOSE HAD BURST. HE FIXED IT. THEN 4 MO LATER CAR WAS WHINNING AND LOST STEERING AGAIN. THIS TIME PUMP WAS BAD AND OTHER HOSE WAS LEAKING. FIXED IT. NOW DRIVING ON A COLD DAY AND LOST STEERING AGAIN!!! FLUID ALL OVER GROUND AND HORRIBLE WHINE AGAIN. I AM A DISABLED 55 YEAR OLD WOMAN AND ITS SO NHARD TO STEER CAR. IM VERY LUCKY I DIDNT CRASH. AS WELL AS BEING ON A VERY STRICT INCOME OF SSI DISABILITY AND UNABLE TO AFFORD GETTING SAME THING FIXED. ITSVERY UPSETTING. I CHECKED FOR MRECAL AND THERE ISNT ANY FOR THIS. PLEASE HELP WITH INFO ON WHAT I CAN DO NEXT. THANK YOU.
NHTSA ODI #11047650
190,012 miles · Aug 23, 2017
Steering
HAS BEEN AN ONGOING PROBLEM FOR 4 YEARS HAPPENING OCCASIONALLY, NOW DAILY, AND KEEPS GETTING WORSE. POWER STEERING FAILS AT LOW IDLE AND SOMETIMES GETS STUCK UNTIL I GIVE IT A LITTLE ACCELERATION TO GET IT TURNING. HAPPENS WHILE TRYING TO PARK OR TURN AT A LOW RATE OF SPEED, BUT NOW HAPPENING AT A FASTER SPEED, WHILE TURNING ONT…
Read full complaint
HAS BEEN AN ONGOING PROBLEM FOR 4 YEARS HAPPENING OCCASIONALLY, NOW DAILY, AND KEEPS GETTING WORSE. POWER STEERING FAILS AT LOW IDLE AND SOMETIMES GETS STUCK UNTIL I GIVE IT A LITTLE ACCELERATION TO GET IT TURNING. HAPPENS WHILE TRYING TO PARK OR TURN AT A LOW RATE OF SPEED, BUT NOW HAPPENING AT A FASTER SPEED, WHILE TURNING ONTO ANOTHER STREET.
NHTSA ODI #11019151
97,000 miles · Aug 23, 2017
Electrical SystemSteeringFire
REAR DEFROSTER WIRING UNDER FRONT PASSENGER DOOR HAD SMOKED AND SMALL FIRE. CAR WAS IN MOTION ON A CITY STREET. WAS JUST PULLING INTO MY DRIVEWAY SO I PULLED OF FUSE BOX COVER TO DISCOVER IT. WIRES MELTED. HAD NO FUSE IN THERE. BURNED OUT QUICKLY.
NHTSA ODI #11019148
114,900 miles · Nov 14, 2016
Steering
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN A RECALL FOR WHICH THE STEERING WHEELS STEERING LINES WERE TO BE RE-ROUTED FROM THE CATALYTIC CONVERTER. THE VEHICLE WAS REPAIRED. WHILE DRIVING APPROXIMATELY 30 MPH, SMOKE WAS COMING FROM UNDERNEATH THE VEHICLE AND THE P…
Read full complaint
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN A RECALL FOR WHICH THE STEERING WHEELS STEERING LINES WERE TO BE RE-ROUTED FROM THE CATALYTIC CONVERTER. THE VEHICLE WAS REPAIRED. WHILE DRIVING APPROXIMATELY 30 MPH, SMOKE WAS COMING FROM UNDERNEATH THE VEHICLE AND THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE STEERING LINES RUPTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT INFORMED THE MANUFACTURER OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 114,900. UPDATED 01/10/2017*CT UPDATED 7/5/18*JB *TR
NHTSA ODI #10925985
96,200 miles · Feb 11, 2016
Electrical SystemSteering
MY CAR WON'T SHIFT FROM THE PARK POSITION, I HAD TO LIFT UP CONSOLE COVER AND PUSH RELEASE BUTTON IN ORDER TO AVOID PAYING FOR A TOW. FOUND OUT IT WAS THE WIRED CONNECTOR OR MODULE OR POSSIBLY WIRES THAT MOVE WHEN YOU SHIFT GEARS.
NHTSA ODI #10825717
NHTSA investigations
1PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Illustration